Shannon S Atlassian Team

Hi Amit, The estimate on the Epic's story points do matter, and help with scheduling. However if you're at Story Level only, you won't see a difference. Can you confirm what situation you're seeing exactly and what version of Portfolio you're using? Regards, Shannon

Hi Maneesha, Have you re-calculated since changing assignee? That needs to happen first in order to show. Besides that, have a look at this article: * Map an issue assignee to a team member In addition, the issue assignee import level must be set to a hierarchy level. See Configuring initiatives and other hierarchy levels.…

Hi Mao, Are you on Server? This is possible via the instructions from Roi's comment on this thread: * JQL query to find child issues of Initiative If you're using Cloud, then it's not possible natively but you may be able to do so via Scriptrunner. Regards, Shannon

Hi Tom, This is not possible, but there is a feature request for it: * JPOSERVER-223 Please vote on it to help show your interest in such a feature, and comment there with your usage case. Thank you for your understanding! Regards, Shannon

Hi Legna, It's best to configure by board, because then this will include sprint information. Can you tell me, are the dependencies missing the same ones you mentioned in your other thread? Regards, Shannon

Victor, Can you let us know what you want to use the Due Date field for? Are you trying to set Due Date as Target End? Have a look here at the new feature in Server that would allow you to do that: * Portfolio for Jira 2.11 release notes If you're using Cloud then this is not yet a feature, but you can vote on it to show…

Hi David, That's correct, provided the people all have the same amount of working hours. Let me know if you have any questions about that. Regards, Shannon

Hi Paul, Your title says 2014 but your description says you're using 2016. Can you confirm? You'll want to create it exactly as in this article, using the SQL Manager: * Connecting Jira Applications to SQL 2016 This way you can ensure the database is created correctly. Let me know if you have any questions. Shannon

Hello T.Brunkal, We've restricted the ability for customers to create bugs on jira.atlassian.com as they need to be verified via Support first. This helps avoid the creation of duplicates or user error. The issue you're reporting is a known bug in our system: * JRASERVER-43028 Please vote on it to help show the number of…

Raksha, A socket error usually means that there's an issue with your network. I would recommend reaching out to your network administrator so they can help you with this issue. Regards, Shannon

I do not, Ahmed, besides the one mentioned on that thread. Hopefully with the new tag it will bring others here who have had the same requirement and they will be able to let you know. Regards, Shannon

Sudhakar, It appears you've linked to an active thread. Could you reply on that thread if you have any questions about it? If you have an unrelated question please feel free to raise a new question here on Community. Regards Shannon

Hi Ahmed, This would require an add-on since it's not a feature in Jira. I've tagged your case with the Atlassian Marketplace collection in case anyone has any suggestions. I've found another thread below, however, that may help you think of some ways to accomplish this: * Confluence snapshot of list of JIRA Issues…

Hi Angie, This is not possible, but I've just created a feature request here for users to be able to customize their desired view: * CONFSERVER-55971 Please vote on it as well and comment there with your exact use case. Hopefully we can get some visibility on this request. :) Regards, Shannon

Hi there, Is it all gadgets, or only specific ones? What version of Jira are you running, and have you recently done an upgrade. There's also an article that mentions the _MSG titles, perhaps it may help? Regards, Shannon

Hi Arnauld, Yes, you're able to still upgrade our products when using a Starter license, as long as it's currently valid. Have a look here for more information on the Starter License program: * What is the Atlassian Starter License program? * Starter License FAQ I hope that helps! Let us know if you have any questions.…

Tummala, It looks like your authentication failed when you were testing your mail server. Although the data you have entered appears as it might be some test information (Is the user called 'xyz'?), it's best to check with your email server administrator on that to see why it might have failed. Regards, Shannon

Hi Erik, It depends on the database itself. Could you let us know what type of database you're using so we could suggest something? Shannon

Hi Craig, There doesn’t appear to be any information on the original post regarding which add-on or even which Confluence version this error pertains to. Therefore I’m forced to make an educated guess with the lack of information at hand. If you are experiencing the same issue, could you kindly let me know your Confluence…

Hi there, * Can you show us what the error looks like? * Please also clarify what you mean when you say "but max got error". * Does it only work from your IP address and not the URL? * Are you behind any firewall? * Does the same occur with all tested browsers? Regards, Shannon

Hi Tummala, I would recommend following our upgrade instructions. This is the best path to success. * Upgrading Jira Applications * Upgrade Crucible | Upgrade FishEye Let us know if you have any trouble! Shannon

@Shiben Bhattacharjee Thank you for that feedback! Please make sure to also include your comments on the bug ticket so our developers can see it as well. Regards, Shannon

Hi Dileep, This is not possible out-of-the-box in Jira. You would need to edit the Jira source code in order to do this. Have a look at our Developer Site and have a look at Download Jira Source Code for information on how to obtain the source code. Regards, Shannon

You're welcome, Jaime! Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Nitesh, Yes, that is correct on both accounts. You will want to touch base with your Network Administrator to see if they have any suggestions for you regarding what you want to accomplish. In addition, you can use a robots.txt file to avoid indexing by Google. Furthermore, remote publishing is not possible without an…

Hi Julien, The best procedure is listed here: * Upgrading Jira Applications I would recommend reviewing that page, keeping your server and requirements in mind, and if you have any questions, let us know! Regards, Shannon

Thank you, Jens. I was able to get a test Cloud instance set up and I'm able to confirm this behavior. It seems that due to the fact that we changed the URL formatting this no longer works the same. I was able to find a feature request below for it: * CONFCLOUD-57408 I've recorded my findings there in an Atlassian-facing…

Thank you for the confirmation, Jens! Shannon

I saw it! Thanks Jens. I'm tagging this question with that add-on, and I can do the same with the ones that Carl/Dirk might be using if that's the case. That way the vendor will see this. Thanks again for your efforts, Shannon

Wow! Nice catch, Jens! :) Carl, @Dirk Bromberg, do update us in case you're using the same sort of plugins on your instance, and if disabling them resolves your issue. If it does, can you share the exact add-on you're using? We can bring this to the attention of the add-on provider. Shannon