Shannon S Atlassian Team

Hello Susan, Thank you for raising this question; I can see how annoying that is. I'm happy to help you narrow down what the cause may be. Confluence's native Copy page hierarchy feature is in the works, and we expect to release it soon. You can follow its progress on ticket CONFCLOUD-2814. In the interim, your Confluence…

Jemma, If you went over the checklist Ivan shared and you're still encountering the issue, please raise a ticket with our Migration Support team: Visit Atlassian's Contact Support page and select Migration support under What can we help you with?. Your ticket will go to our migration team, and they can help you with the…

Hello @Georg Federmann, @Martin, and @Calum, and anyone else who has experienced this issue. I have confirmation from the team that this is now working as expected. I tested, and I can install SDK 8.2.6 on Catalina version 10.15.7 without the use of Homebrew. If you are still encountering any issues, could you confirm the…

Hi Michel, I'm glad you could solve your issue! Thank you for sharing the solution with us. Take care, Shannon

Hi Georg, Apologies for the late response! The referenced ticket is closed because there is an internal ticket to track its progress. The usage of Homebrew was my suggestion for a workaround in the meantime. We discovered what caused the problem and are currently working on the fix. I will update here if I find any…

Hello everyone, I have good news! If you didn't already see it, it's now possible to use a hyperlink on an image. * CONFCLOUD-65640 Cannot add a link to an image in Fabric Editor To add a link to an image, simply select an image in the editor -> click on the link icon in the floating toolbar -> type in your link or use the…

Hi Eric, Thank you for linking back to this earlier question! I'll include the Jira ticket here for visibility since many people have encountered the same issue. * CONFCLOUD-67333 Placeholder text on templates created with the new editor cannot be selected nor edited Make sure to click Vote on this issue if you want to be…

Hello Helga, I took a look at the Confluence Cloud editor roadmap, and I see we are tracking these requests for sections and other additional layout options in the below Jira ticket. * CONFCLOUD-67648 Additional options for page layouts Vote for this issue, and you'll also automatically receive updates in the future on its…

Hi Michel, Thank you for verifying that. I am attempting to replicate this on my site, using the following document: TestHeadings.docx on Dropbox * I created a new page in Confluence, using the new editor, and published it. * From that page, I clicked . . . > Advanced details > Import Word Document * I wanted the document…

Hello Ankit, Welcome to Atlassian Community! It's nice to have you join us. While Confluence is excellent for creating wikis, blogs, and documentation, to solve your requirement, you'll need to have an IT service management solution instead, like Atlassian's Jira Service Management product. Have a look at how that workflow…

Hello Michel, Thank you for bringing this up. Unfortunately, it's not possible to split beyond level 3 when importing a Word document. I've encountered this issue myself, with a customer who asked this question previously. * How to Import Word Document and split by heading Level 4,5? As a result, I created the following…

Hello, Thank you all for providing your solutions to this missing feature. Although it's still not possible without using a workaround, we have a feature request for this functionality in the Jira ticket below. * CONFCLOUD-41285 show velocity chart on a Confluence page If this is something your team is interested in,…

Hi all, Thank you so much for providing your feedback on this issue, and apologies for the late response. I agree that adjusting the font size can help to create a visually appealing page in Confluence. We have an open feature request for this functionality in the new editor below. * CONFCLOUD-46077 Ability to adjust the…

Hello everyone, Thank you all for providing your feedback and examples of this problem. I apologize for the late response, as I know this is a common pain point for all of you. It is, as Angelo mentioned, related to the way the new editor formats content. My colleague Diego encountered a similar issue in the Community…

Hi @Jolanta Zalpyte, You can compare the images from the page here: Learn about Confluence Cloud editing improvements: Which editor does your page use When you edit a page, you can look over the toolbar for visual indicators, like the differences between the text color pickers or the inclusion of an emoji icon in the new…

You're welcome, Bobby! I've been in touch with the development team, and it's something we'll be able to address in our short term backlog. Thanks again, and take care. Shannon

Dana, Thank you for testing to see if that was what was affecting you. In that case, we'll need to get a better look at the page. You can have one of your site admins raise a ticket with us in Cloud Support at support.atlassian.com/contact. Take care, Shannon

Hello, Thank you for sharing those screenshots with me. So it looks like this is happening in Confluence itself, and not the Jira Service Desk Customer Portal, is that right? If so, since your Jira Service Desk customers don't have Confluence licenses, they are limited with what they can do inside of Confluence. There's a…

Hi Pennie, If you test with Incognito and you're still having a problem, please report this to our Trello Support team below: * trello.com/contact I've been in contact with the Trello team, and we haven't seen anything like this lately, so we'll need to get a better look. Thank you! Shannon

Hi Oscar, This indeed could be related. There's also a 2nd bug with the similar behavior when using special characters, as you did: * CONFCLOUD-68993 Adding label with Special Characters produces GraphQL error: Unexpected HTTP status 500 I would recommend watching both so that you can updated when this has been fixed. In…

Hi Dana, The 2-column layout is part of the Section Macro, which is affected by this bug, and is not supported in the new editor. If you change the layout back to a single column, does the issue persist? Thank you! Shannon

Hi @LAI SHENG LEE, Welcome to Atlassian Community! It's nice to meet you. Collaborative editing is available on Confluence Cloud, and there's not anything you need to do to enable it. You can review the page that @Sachin shared, Collaborate on Content for more information on how to use the feature. When you click Invite to…

Hi Connor, Welcome to Atlassian Community. It's nice to meet you! Adding images within the panel macros themselves isn't supported, but is being tracked in the request below: * CONFCLOUD-68947 [New editor] Add ability to add image to Info Panel macro I worked with another customer on this, and it was discovered that when…

Hello @gopuravi, Welcome to Atlassian Community. To follow-up on what Bill mentioned, it's not possible to customize the Expand Macro further, but you can follow the feature request for this below: * CONFCLOUD-66437 Allow further customization of the "Code" macro in the new editor Editing space or site CSS, and creating…

Hello @Conveniar, What version of Jira Service Desk are you using, and is the search box you're referring to the one in Jira Service Desk, or in Confluence? If you're on JSD 3.1, I recommend reviewing the following page to make sure that everything has been set up properly. * Guide to link Knowledge Base to JIRA Service…

Hello Lisa, Confluence pages can only be framed on pages with are of the same origin. That is, on the same Cloud site. You can read about it in the below feature request which was implemented. This was due to security reasons. * CONFCLOUD-29230 UI Redressing (Clickjacking) A few of our Community members also go over it…

Hi Steve, Welcome to Atlassian Community. It's nice to meet you! I'm glad to hear you were able to solve the issue. Would you be able to share what you found out, in case it helps other Community members? I can tell you that there was a feature request to bring back indenting content in the new editor, which has been…

Hi Frederike, Welcome to Atlassian Community. It's nice to meet you. Can you walk me through the steps you took to copy the content in Confluence? I'm assuming you used the Copy feature for each page individually? (Ref: Move, Copy, and Hide Pages). Once we know the steps you took to copy the pages, it will help to explain…

Hello @Spaceblue, We test Confluence against the latest stable Chrome release, which as of this posting is version 84.0.4147.135. Confluence has not been tested against Google Canary. See Supported Platforms for information. Note that Canary is not officially supported by Google and is to be used for testing only. Many of…

Hello Dana, Thank you for reporting this to us. It sounds like you could be running into this bug: * CONFCLOUD-64794 Excerpt Include Macro Fails in Fabric, if the included excerpt is from TinyMCE and is in a section/table/macro Does the excerpt happen to be part of any section, table, or macro? Shannon