Shannon S Atlassian Team

Hi Bobby, Thank you for confirming that with me, and for providing the screenshots as examples. The issue you've encountered is related to the following bug: * CONFCLOUD-67960 Include Page macro breaks the layout of the source page's contents I already tested it with the workaround mentioned, but it doesn't have any effect…

Hi Daniel, We recently started re-releasing the Undefined Page links feature in the new editor (ref: CONFCLOUD-67129). From what I can see on the announcement blog, it does create a smart card link, as you're experiencing: * Link to undefined, placeholder pages If you click on the smart card, you can click Edit link and…

Hi @Gunho Sohn, I followed-up and checked our mail server logs, and I can confirm that the email did go out and has been marked as delivered. Have you still not received that email, and weren't able to find it in your junk mail? If so, you can try to trigger the Can't Login email again. Hopefully, you will receive it the…

Hi Ovanes, As Joshua mentioned - you want to make sure that you have edit permissions on the page or space in order to modify its labels. If you're not able to edit the page itself, then you'll want to check the permissions in Space Tools to be sure you have the right permissions. Have a look below on where you can do…

Hi Britany, I believe the checkboxes you are referring to are the tasks you've set for your users. Is that correct? If so, you can use the Task Report macro to report on incomplete tasks. If you have a look at that page, you can see there's a parameter you can use called Task Status that you can display all incomplete…

Hi Pawel, As Nic mentioned, we are able to change the Cloud URL of your site for you, but we need to check your site eligibility first. However, I noticed that you've already registered the new URL you wanted to use. Referring to Changing the cloud instance URL address or migrating to a new cloud instance: We’ve recently…

Hi Marko, Thanks for raising this question with us. It sounds like you want to put your instructions straight onto the image, which would generally require an annotation or image editing program. It's not something you would be able to do in Confluence without an add-on. You could use something like a 3rd-party add-on that…

Hi Jeff, As @Joshua Sneed Contegix mentioned, it's not yet possible, but you can follow these related feature requests should that change in the future: * API-163 Create page/blog from Slack * API-165 Add the ability to edit pages through Slack Thank you, and take care! Shannon

Hi Sabrina, In addition to the advice already given to you, I wanted to share with you a feature request that is related to your requirement. * CONFCLOUD-30567 Allow for access to common variables in Blueprints templates You can vote on it to show your interest, which will automatically add you to the notification list…

Hi @ikaney, I have been following your support case, and I wanted to let you know that it was my fault that I had neglected to add the information specific to your site. Shubham was going by the default placeholder information that we have in Community. My apologies for that! I've updated your ticket now, and we have the…

Hi Bobby, Thanks for raising this with us. If I understand you correctly, you're using the Jira Issues macro to display multiple Jira issues in a page in Confluence. This allows your users to click the issue link and get the full URL in Jira, including the specific issue number. However, when you display this same…

Hi Daniel, Welcome to Atlassian Community. It's nice to meet you! The format you are seeing is the new feature known as Smart Links. You can read more about that in this announcement: * Introducing Smart Links, a richer way to hyperlink When copying and pasting a supported URL directly into the editor, it will be displayed…

Hello Lucas, Welcome to Atlassian Community. It's nice to have you join us. To confirm what you're saying, one of your users experiences a greyed Publish button, and your other users do not experience this problem. Is that right? Can you check with your user what browser they're using, if they have any extensions enabled,…

Hi @Netset, 6.13.15 is the recently released LTS version with the fix, but I don't advise that you roll back from 7.4. The following LTS version we expect to have the fix is 7.4.4. However, this has not yet been released. You can keep an eye out for that release in the near future. Otherwise, the non-LTS version 7.7.2 has…

Hi Daniel, Thank you for following-up! Take your time and let me know here once you've had a chance to get a look and if you have any questions. Shannon

Hi Christelle, Glad to hear that helps you! If you have any trouble getting that to work, please let me know. Take care! Shannon

Hello Garrett, Welcome to Atlassian Community. It's nice to meet you! If your template editor is using the new Confluence editor, then you'll find the Placeholder text macro under the + sign menu. Some templates might still be using the legacy editor. For these, you will instead find a menu item with a page icon, and it's…

Hello Daniel, Thank you for raising this with us. The backup files you are instructed to create in the beginning of the upgrade process are an insurance. It's so you have a copy of your data should anything go wrong. The Confluence site backup files aren't meant to be used to upgrade. Could you share with me the…

Hello, Confluence 6.13 is a Long Term Support Release. Version 6.13.15 has been released today and resolves this issue. See Issues resolved in 6.13.15 for that information. Also, quoted from CONFSERVER-60120: A fix for this issue is available to Server and Data Center customers in Confluence 6.13.15 Upgrade now or check…

Hi Connie, In this case, the bullet point formatting is controlled by the Atlassian Document Format rather than the new editor. It seems that is what is allowing the images to be embedded. For example, this would likely work across our other products too. You can continue to use this as a workaround; if anything changes…

Hi Antonio, Is anything else missing from Confluence? It's hard to tell with one space the extent of the missing data, so do let me know if you notice anything else is missing. I'm raising an internal ticket now so we can have a look for you. When you receive the email, can you please login and approve access for us so we…

Thank you for the additional information. If you do not encounter the issue when using Chrome in Incognito mode, then it generally means that something outside of Confluence is causing the issue Do you currently have any add-ons enabled in Chrome? If so, you'll want to disable them all to see if you still have the problem.…

Hi Christelle, Welcome to Atlassian Community. It's nice to have you join us! Could you tell me, do you want to reset your Jira site completely to the beginning, or only remove the specific projects? If you want to reset Jira, you find out how to do that in the article below: * Reset and delete all data from your cloud…

Hello Daniel, I'm sorry you're having trouble adding new users to your Jira site. Could you check your Product access settings for me? You'll want to make sure that the product access for Jira is properly set up, which should include your Jira groups. You can see an example of how that should look in the article I linked.…

Thank you for confirming that. I've created an internal request so we can help you take care of that now. Can you please check your email and confirm that you received the request? It will also help speed things along if you are able to login to the support portal and approve access for our support engineers to your site.…

Hi Daniel, In that case, you'll have to refer to your Confluence server logs to know how it's been improperly configured. If you can share the exact steps and settings you have configured for your SSL, and what error messages and stack traces you find in your Confluence server log, then we'll be able to help you…

Hi Maury, In addition to what Ollie shared, we have a feature request for this within Confluence, outside of an add-on: * CONFCLOUD-2853 Watch Page and Children You can vote on it if you want to receive updates on this in the future. Take care, and have a pleasant week. Shannon

Hello Eugene, Let's see how we can get you back up and running on Confluence. Could you let me know about the database that you're using with Confluence? What type of database is it, and what's the version? Please also confirm with me your Confluence version, and if you've upgraded recently. Thank you! Shannon

Hi Eve, I wanted to let you know that we have an existing feature request to add a sorting feature to the Content Report Table macro: * CONFCLOUD-31438 Content Report Table macro should have sorting parameter Please feel free to add your vote, and you'll be automatically updated of any progress on this in the future.…

Hi @ikaney, Deleting a space should have gotten rid of the key in the database, but you're right that if it doesn't delete properly, it requires a database query on the server side. Can you confirm if you're still having this issue today? If so, I would like to raise a ticket on my end for you so we can clear that space…