Shannon S Atlassian Team

Hi Paul, Just to confirm, I was suggesting to check the atlassian-confluence.log instead of catalina.out. Can you confirm after looking at the atlassian-confluence.log what messages you see? You can attempt restarting Confluence and let us know what errors occur there when it fails. Thank you! Shannon

Hi Simon, We have some feature requests for this. Please vote on them and feel free to comment there with any feedback you have! * JRASERVER-40685 Group Search should not be case sensitive * JRASERVER-33850 Groups Browser on Project Roles Search is Case-sensitive Regards, Shannon

Hi there, Can you let me know which Google Drive add-on you're using to sync your files? Shannon

Blake, Thank you for confirming! I've moved and tagged your question appropriately so we can get some help for you on that. Regards, Shannon

You're welcome, Niels! Much success with your migration! Kind regards, Shannon

Evgeny, Can you let me know what you mean by expiration dates of statuses? I assumed you meant due dates, which can be included according to the article I sent you. Can you tell me why the existing functionality doesn't meet your requirements exactly, with some examples? Shannon

Hi Nate, This could be the cause of unsupported coding in one or both products. Have a look here: * JIRA Application internationalisation and encoding troubleshooting * Confluence - Troubleshooting Character Encodings Let us know if you have any questions. Shannon

Blake, Which product is this related to? Can you show us an example of the call you made and the results? Shannon

Matt, Please review the following article: * Running Jira applications over SSL or HTTPS Let us know if you have any questions. Regards, Shannon

You're welcome, glad you got it sorted out! Take care, Shannon

 Hi Niels, I didn't see you mention which version of Jira you're running, so I'll include the instructions for both the newest version of Server and Cloud: * Jira Server - Configuring the Base URL * Changing the Cloud Instance URL or Migrating to a New Cloud Instance Please keep in mind if you're using Jira Cloud it's not…

Hi Amine, I would recommend raising this as a new question, as it doesn't appear to be caused by the issue originally asked. Thank you for your understanding! Regards, Shannon

Hi there, Lokesh, You could use a combination of the following in order to get that information: * How to check for users who never logged into Jira * List of users showing when the accounts were created and by whom Regards, Shannon

Hi Ebony, It's certainly not necessary to have separate plans for each. You can definitely have multiple teams of different types within the same plan. However, I would recommend that if each team has a big scope (1000s of open issues being worked on at any time) then it would be worth having separate plans for each. Let…

Adrian, I would recommend that you remove the Jira license from any users that no longer need to have access, and they shouldn't be mentionable anymore. If there are users you want to have Jira access but don't want them to be mentioned then unfortunately this is not possible. There's a feature request for this below: *…

Legna, You can't edit this page, but you can edit the descriptions for whatever you're trying to change that are already on the page. For example, if you want to change the description of the status Open then you can do so via the Statues issue attribute: https://YOUR-DOMAIN.atlassian.net/secure/admin/ViewStatuses.jspa…

Hi Phebe, This is not possible to do in Jira, but we do have a feature request for it: * JRASERVER-40557 I recommend that you comment on that case with your use case and watch and vote on it to help show your interest in this feature for the future. Let us know if you have any questions about it. Regards, Shannon

Manola, Can you please clarify what the issue is exactly? Are you able to send any screenshots of what you're seeing vs what you'd like to see? I also see you tagged an add-on in your post. Is this related to the emails Service Desk is sending or the add-on? Shannon

Jonathon, What's your Jira version? Which method in the article you linked applied to you? If you need to set the local directory back, can you try the steps in Administrator Cannot Login After Reordering User Directories? Shannon

Hi there, Where is this log from, catalina.out? Can you please also check your Confluence log and see if there's an error there related to the issue? Please feel free to send any error messages you see that might cause Confluence not to start up. Shannon

You're welcome, Ankit! Take care, Shannon

Thank you, Dmitry, for pointing it out! I was able to get in touch with a Confluence product manager and he's responded on the thread at this time. Please feel free to reply there if you have any further questions. Regards, Shannon

Hi Ankit, This is a separate problem, since your Jira notifications aren't sent out by the same system that sends the invites. Are you on Cloud? If so, I recommend creating a support ticket so we can have a look at your log files and see what the problem might be. Shannon

Hi there, You can certainly try updating UPM (Universal Plugin Manager) this could fix any issues you have updating an add-on. For installation, there are alternate methods. I'm not sure which one is causing you trouble right now but I recommend going over the various methods on the below article and see which one works…

Hi Elliot, There's no need to deactivate your license. You can just do a fresh install of Jira on your Linux instance, and then decommission your Windows installation. If you have important data on the test instance you can migrate your Jira installation to your Linux server. Please follow the instructions at Migrating…

Hi Ankit, Is this for Raju? I checked our logs and his email was previously blocked due to 550 error but it doesn't appear to be anymore. The block was removed and he's now receiving emails as of yesterday evening. Can you confirm? If this is not the user in question, I would recommend raising a support ticket and provide…

Hi Ofer Do you happen to have estimates on the later Sprints that aren't displaying? They won't display if there aren't estimates on them. * Portfolio Scheduling behavior Regards, Shannon

Thank you for letting me know. If you know for sure that's the add-on causing that issue then I recommend you disable it for now and reach out to the vendor themselves. Regards, Shannon

Hi Julien, Can you please elaborate on your issue? From what I understand, you copied the data from your production environment to your development environment, but now you're having an issue. The issue itself isn't clear to me. Are you saying that the development environment doesn't match the production? How did you…

Hi Alexey, You can contact the support team when you're ready for them to reset the backup timer and they'll take care of that for you. Shannon