Shannon S Atlassian Team

Hi Kalos, We have a blog post on multiple scenario planning that you may find interesting: * Multiple scenario planning with Portfolio for Jira There's also some details here from our documentation: * Configuring Scenarios Let me know if you have any questions! Regards, Shannon

Kalos, Can you clarify exactly what you are trying to do? Do you just want to see examples from users that are doing this, or have you done something in Portfolio that isn't working the way you expect? You can see in this article how to estimate and manage time budgets. Shannon

Hi there, Is there anything about the missing stories that they have in common with each other? For example, are they closed? Regards, Shannon

Menno, Are you behind a proxy by any chance? If so, if you bypass the proxy does the issue persist? You can also try putting Jira in Safe Mode to see if an add-on is causing the issue. For the workaround is there a way to manually sync it to double-check? Lastly you can try recreating the OAuth consumer: * Log in…

Hi, So the project creates successfully? Can you let me know what you mean when you say you can't connect to the project or connect error page? Unfortunately, this is not very clear to me. Please also try tailing your Jira server logs when you attempt to connect to the project so we can see the full error messages. The…

Hi there, In order to best help you, we need to know what errors are occurring in your logs when the backup attempts to run. Can you please have a look at your server logs and let us know what errors are occurring? Regards, Shannno

Chris, Can you let me know the exact steps you took to migrate the database? You'll want to be sure you're following exactly the Migrating to Another Database procedure and that the MySQL database is setup exactly per Database Setup for MySQL. This can commonly cause those errors if there is any difference in setup. Let us…

Hi there, Can you let us know exactly what you're trying to do? Perhaps we can help with that? Regards, Shannon

Hi Michael, I've seen similar wording in the past, but that has since been resolved. Could you let us know what version of Jira and Confluence you're using? Do you only run into this issue when creating a page from Jira? Regards, Shannon

Samer, You mentioned developers - are you developing an add-on that is causing this error? How exactly are you exporting the XLSX data from Confluence? Let us know exactly what you did when you ran into this error, and please also include your Confluence version. Lastly, from your logs, do you see any that are listed as…

Allison, Did you update Jira recently? What version are you currently running vs what version were you using when you initially created the custom collector? What code exactly did you add to it in order to customize it? Regards, Shannon

Akhil, I have a few questions for you so we can help troubleshoot the issue. * When did this start happening? * What version of Confluence and Jira are you running? * Is Confluence on the same server as Jira? * Is it behind a firewall or proxy? * Are you able to access the Confluence page via the Jira issue? I look forward…

Hi Michael, Could you have a look at the following article and see if the suggestions there help resolve your issue? * How to troubleshoot The following URL does not specify a valid Crowd User Management REST service Regards, Shannon

Hi Rajneesh, I assume you haven't seen this article yet? Have a look and let us know if you have any questions about it: * How to Import Issue Links from a CSV File Regards, Shannon

Hello there, Can you let us know exactly what you're trying to do? Are you trying to license a plugin from Marketplace, or are you writing your own plugin? If you're writing your own plugin, please be advised that we have a separate community for questions related to add-on development and you might be able to get some…

Hi Donald, API token is only available for Cloud as you have discovered, so currently it's only possible to authenticate using Basic or OAuth: * Jira Server Rest API * OAuth 1.0a * Basic authentication I know it has been requested in the past but wasn't implemented due to lack of traction. I've created a feature request…

Hello everyone! @Administrator @Stephen Makk @Rene Frej Nielsen I found one other user in our support system that has reported this issue so far, so I've initiated a bug ticket below for investigation: * CONFSERVER-56346 It would help if you all can comment on that thread with your exact server details (OS version, JAVA…

Hi Anderson, Yes, you will need to proceed without, unfortunately. Please be sure that you have all backups read before proceeding. Regards, Shannon

Adam, Happy to help! Glad you were able to resolve the issue. Take care, and have a pleasant week. Regards, Shannon

Hi Jared, Thank you for letting us know! Glad you were able to get it installed. Take care, and have a pleasant week. Regards, Shannon

Hi Christina, You'll want to raise a request at support.atlassian.com so our Cloud team can look into that for you. Since this question was originally posted the system has changed a bit and so you will need to reach out to support to access that. Please contact them there, provide the problematic email address, and they…

Martin, Thank you for confirming. For further investigation I would recommend that you check your encoding is set correctly to UTF8. Secondly, when dealing with PDF issues, we recommend that you dump the dlc directories so that those preview files were regenerated after the fonts had been installed. Back up and remove the…

Hi Miguel, Thank you for letting us know! My recommendation is to reach out directly to the support team so they can check the email logs and find out what happened to those emails for you. The system has changed a bit since this original post, so contacting support is the best way to have this investigated. Thank you for…

Glad to hear, Michael! Take care, Shannon

Shiva, The support team has been trying to reach out to you since the 23rd but they have yet to hear from you. They need more information from you before they can proceed so please follow-up on the support case at your earliest convenience. Thank you for understanding. Regards, Shannon

Thank you for letting me know, Ricardo! If the problem persists after the upgrade please let me know. This does seem to resolve it for most users, but I see a few comments on the thread about others still having the issue, so I'm interested to see how it goes. Regards, Shannon

Hello Ricardo, I believe you're running into this bug, which included links to pages and attachments: * CONFSERVER-51998 The issue is corrected in Confluence 6.6.3 and higher, so I recommend that you upgrade in order to resolve the issue. Let me know if you have any trouble! Regards, Shannon

Hi Jonathan, The View File macro has been known to have display issues like this, for example: * CONFSERVER-38017 Excel chart size are not automatically re-sized when attached to a Confluence page * CONFSERVER-39119 Excel Macro renders graph over text This shows a similar behavior but with the Excel documents. We will…

Adam, It appears we're missing a few things from these logs (note that there are WARN and INFO lines, but no ERROR lines). However, I see a message about the SQL database (not the built-in database) and the user 'sa'. To resolve that, try the following: * Create a new database according to Database Setup for SQL Server.…

Matthias, Thank you for confirming that! Glad all is well at this time. Take care and kind regards, Shannon