Shannon S Atlassian Team

Hi Richard, I see you have one license associated with your email for Jira Software, which expires 27 November 2018. Can you show me which screen is showing that it's extended until 2019? Regards, Shannon

Hi Alan, You sure can! You just have to decommission the first server. Have a look here: * Migrating Jira applications to another server Let us know if you have any questions. Shannon

Rahav, Thank you for taking the time to explain your requirements. I found a few feature requests from several years ago asking for the same thing, but they were closed as we didn't have intention to implement this. These were quite old, so I have raised this request again here: * CONFSERVER-56419 Retain formatting in…

Sondra, Thank you for confirming that. Confluence 5.9.12 has reached End of Life. I wouldn't recommend running this version at this time. It may be that this issue has already been resolved, so please try to upgrade to 6.0.* or more recent. If you want to do some tests prior to upgrading, my recommendation is as follows: *…

Maarten, Thank you for confirming that. So the exact issue is present; your images all get moved out-of-order when you perform the pdf export? Could you please put Confluence in Safe Mode and confirm if the issue persists? Regards, Shannon

Thank you for confirming, Stephen. I also inquired about your database version, but I don't see that in your response. Can you please confirm? To proceed, please restart setup from this documentation, and then re-run the setup? Regards, Shannon

Hi there, The documentation is for Cloud, but you mentioned you're on server. Have a look at the Code Block Macro. Can you let me know if that accomplishes what you need? Regards, Shannon

Gilberto, Thank you for confirming that you were able to already review that add-on. In the event you do create your own add-on please feel free to share it here for those other users interested in such a feature! Regards, Shannon

Hi Mounica, As of 6.11.0, Office Connector was discontinued in favor of Companion App. Have a look below for information on how to use it: * Edit Office Files Let me know if you have any questions. Regards, Shannon

Hi Gilberto, This is not possible in Confluence, and is not a feature we intend to implement in the near future: * CONFSERVER-13202 Comments Approval Workflow There is an add-on mentioned there as a workaround, but it appears the project has been archived and is no longer available. I attempted to find an alternative for…

Hi there, Check out this article for information on how to resolve it: * 'No Macro Metadata' errors 3 main causes: * Java version. * Issues with a User Macro * Issues with another 3rd party add-on Please review the causes for each and their solutions, and let us know if you have any trouble. Regards, Shannon

Hello Sadananda, Once an account is canceled, the card will not be charged again. Once it's deleted fully, the card will be deleted along with it. For your peace of mind, you can also raise a ticket with our Advocates team (choose the billing & payments option) in order to have them manually delete your card. Let me know…

Hi Maarten, The issue with this case was a custom stylesheet. If you remove any customizations can you let us know if you have the same issue? Regards, Shannon

Eimantas, You're welcome! Happy to help. Kind regards, Shannon

Thank you, Phillip. Let's proceed by going over the page Troubleshooting Read-Only problems in the Office Connector. Review the troubleshooting document and complete all steps mentioned, and if you don't have any luck, then please provide the details from the Office Connector Limitations and Known Issues under Support and…

Glad to hear, Robert! It's likely someone discovered it as well and rolled out a fix in the meantime. Take care, Shannon

Hi Amaan, I believe you might have run into a similar issue which is caused by the same issue that causes Exports to PDF broken due to X11 library. The issue seems to be from the missing AWT Library. Although the error message asked to check that Headless mode is enabled, this is actually already enabled by default in…

Hi Sandra, Unfortunately, the RSS Feed Macro is only available in Confluence Server versions, and not Cloud. We do have a feature request below requesting support for this macro in Cloud: * CONFCLOUD-57869 RSS Feed Macro for Confluence Cloud I also tried to see if there were any RSS feed add-ons for Cloud, but there have…

Hi there, You can confirm you also removed the Confluence home directory (if this is a fresh install?) What version of Confluence are you installing? What database type and version are you using? Lastly, can you show us what errors you're seeing in the atlassian-jira.log when you try to load Confluence? Thank you Regards,…

Hi Prashant, That depends on your settings on your computer. Have a look at this article: * How to Disable Protected View in Microsoft Office While Opening Email Attachments or Downloaded Files? Let us know if you have any questions. Regards, Shannon

Hi Darryl, As mentioned in our support ticket, this is a display issue caused by the following bug: * UPM-5918 Annual Cloud customers can see wrong app pricing in UPM Thank you again for your help in reporting this. Regards, Shannon

Hello, Jason! Could you tell me if AP.getUser() is actually returning a user? If it doesn't, that might point to a ACJS / Connect issue. If data isn't present in the context, as in the ticket you linked, then it might be an ACE issue. You mentioned you're using ACE version 3.1.0. In this version, there are some known bugs…

Hi Angelica, There are a few add-ons available related to versioning. Have a look here: * Confluence versioning add-ons Check those out, and let us know if you have any questions. Regards, Shannon

Hello Rahav, We have a feature request below to make linking to anchors easier, which you can find below: * CONFCLOUD-25533 Feel free to comment and vote on that request to show your support. In the meantime, you will still need to know the name of the anchor before linking to it. Let me know if you have any questions…

Hi Robert, This article is for Confluence Server (specifically version 5.8.5 but may also cover later versions of Confluence Server). My recommendation is if you're having issues with previous in Confluence Cloud that you reach out to the support team, as they have access to your instance and can see what the problem is.…

Hi Sondra, Can you confirm your Confluence version so I can test this out? You specify it doesn't work in Chrome or Edge, so can you confirm that it does indeed work in Firefox and IE 11? Thank you! Shannon

Allison, Thank you for explaining that. I've been working on this with a few colleagues, and I was just about to raise a ticket for you in support, but I see you already did that. My colleague wrote you again on the 10th but I see we haven't heard back from you, so please feel free to respond to him at your earliest…

Hi Clive, Thank you for verifying that. Just as a note, any use of the secondary email address even in your scenario hasn't been proven to work. I would recommend running the test you mentioned. What I'll do now is create a support ticket for you, so our Cloud support team can work with you and see if we can confirm if…

Hi Chris, I'm so sorry for the delay, I must have missed the notification. I assume you may have resolved it at this point, but if not, please have a look at the following. Per Database JDBC Drivers: Confluence is currently tested with the 5.1.42 driver. The latest driver (8.x) is not currently supported. Please download…

Hi Sumbal, Looks like the case was actually just updated now with the following: Thank you all for the patience. The problem has been identified and a fix is in our release pipeline and should make it out in the coming days. We'll update the ticket once the release has made it to production. Great news! Regards, Shannon