Shannon S Atlassian Team

Hi Katerina, I would recommend reaching out to a Partner Expert in your country who can help you walk through your Portfolio Setup. We also have some training modules you could attend: * Planning with Portfolio * We also have a Portfolio for Jira demo you can check out. Let us know if you have any questions about that!…

Hi Eirik, Alice's calendar is separate from Bob's calendar, so if she adds Bob to an event on her calendar, it will not appear on Bob's calendar. In order for Bob to receive a notification, he would have to have view permissions on the space or calendar in question, or be a watcher of the calendar. Can you confirm that Bob…

Hi Mark, I've seen a few issues similar to this, such as: * CONFSERVER-54441 It appears it can occur in large text boxes or if you have a larger amount of text. I'm testing it on my own instance and it does appear to be working, so it may be the issue you're running into. If so, you could try a 3rd party add-on, such…

Hi Jeff, According to an SSL checker, you may not have the intermediate certificates installed. Can you please do that running through this article and let me know if you still have any issues? * Unable to Connect to SSL Services Due to PKIX Path Building Failed Regards, Shannon

Hi Juliana, I'll be responding in English as this is an English speaking forum, and it's the best way we can help the majority of users. From your description, I understand that you're migrating a space, and that space contains draw.io diagrams. So far I understand that you have copied the pages from the old space to a new…

Terry, Can you confirm which version of Confluence you're using? I'm on the latest and each attachment has the label symbols as specified from this article: * Add, Remove, and Search for Labels Label an attachment * Do either of the following:* Go to the page that contains the attachment and choose Go to > Attachments * Go…

Hi Vinod, I can confirm your starter license is valid and shouldn't be causing you any issues. I've gone ahead and created a ticket for you with our Advocates team where they can verify if there are any issues with your license. Have a look at your email in a few minutes for that ticket number. Regards, Shannon

Hi there, I would start by reviewing this thread: * 502 Proxy Error Followed by this guide: * Reverse Proxy and Application Link Troubleshooting Guide Let us know if you have any trouble! Regards, Shannon

Hi Andreas, Are the emails coming from a group email or forwarder? Service Desk tends to not accept what it considers bulk email, so you would need to make sure the email is being sent from an actual email address, and not a group or forwarder. Can you confirm? Regards, Shannon

Thank you, Maarten. If you get stuck this is something the support team will want to look at, so feel free to raise a ticket if you need any assistance. Regards, Shannon

Hi Sonya, I can confirm it has indeed been deployed to Cloud as the blog promised. At this time we do not have plans to implement this feature in the near future for Server. In regards to your mention of the feature request at JSDSERVER-5482, please note this is separate from being able to expand specific data points…

Hi Charisma, What are you trying to do exactly? Are you developing an add-on? Cloud is currently using the new design guidelines, and you can find more information about it on this page: * Atlaskit by Atlassian Regards, Shannon

Hi Sonya, The blog in question is specifically for Jira Service Desk Cloud and does not affect Server. Can you let me know specifically which one of the features you're interested in? I could then raise a feature request for you for that feature. Regards, Shannon

Logan, Could you use the Task Report Macro to keep track of these? It has a way to filter by "completed". Regards, Shannon

Hi Darryl, It sounds like your Confluence instance isn't able to reach your Microsoft SQL server for some reason. Can you confirm if you are behind a firewall or proxy? Are you able to access the server using the IP address instead of the domain? If you're behind a proxy please try without the proxy and see if you're able…

Hi there, Did you unzip and re-zip the file perhaps? This occurs often especially if done from MacOS. You can have a look here for more information: * XML backup restore failed with 'The zip file did not contain an entry 'exportDescriptor.properties'' in Confluence If that doesn't help, could you show us what the contents…

Hi Daniel, This is not possible. A workaround in Confluence Server might be to open the document in Confluence (clicking View currently will open the document in a separate Confluence page, only on Server). Then you can use your browser's "Print to PDF" function if you were using a browser which supports it. Regards,…

Hi Greg, The add-ons we have available are mostly for publishing purposes. However, since you're asking for a feature on Wordpress' side, you would need to look on their site for information regarding that add-on. I'm not aware of any personally. I had a look myself, but it doesn't appear that any are available: *…

Hi Geoffroy, It's definitely possible, but likely something you'll have to develop in-house. Have a look at these threads: * Confluence estimated time to read macro * Confluence Macro (Time to read) Regards, Shannon

Mareks, Are the links in the pages embedded manually, or were they added by selecting the name of the page and linking this way? If they were added automatically then they will be updated upon import. If you added them manually then you may need to update them to the newly assigned page ID. Regards, Shannon

Hi there, Can you clarify exactly what you're looking to do? If you need to rebuild Confluence's index you can do so the following ways: * Rebuilding the search index * How to Rebuild the Content Indexes From Scratch on Confluence Server Regards, Shannon

Hello Charisma, For Confluence Cloud, there's no SharePoint integration that I am aware of that would allow you to have the workflows interact with each other. For Confluence Server, there are a few different SharePoint add-ons from Marketplace. * SharePoint Add-ons If the usage of SharePoint is important to your team, I…

Hi Harish, That documentation is for Jira 4.1. I assume you're not running 4.1? Please try the following articles which are more up-to-date: * Troubleshooting Performance Problems * Performance Troubleshooting - Best Practice Regards, Shannon

Maria, To clarify, are you asking that you want an issue in Jira to say whether or not it was generated by your issue collector? You could add a custom field, have them go to a specific project, or have a specific reporter. Have a look at Advanced use of the Jira Issue Collector for more details. Regards, Shannon

Hi Chris, We can certainly have a look. Please go ahead and raise a support ticket per my response above and they'll be able to take a look at that for you. Regards, Shannon

Hi Leena, I'm not too familiar with Lotus Notes, but we do not currently have any migration path or integration for Lotus Notes. There's a feature request below regarding that: * CONFSERVER-51056 Regarding import, you can have a look here for details on how you can import external content into Confluence: * Import Content…

Mounica, You're welcome! Happy to hear you were able to get it working. Take care, and kind regards, Shannon

Hi Thomas, We'll need to look at a support zip from your instane in order to understand the extent of the issue, so I have created a support ticket for you using your email address. Could you please attach a copy of your support zip from Jira to the support ticket you'll have received in your email? This way we can better…

Hi there, Which option are you referring to? Can you confirm that you've run through the steps already to connect the two in Connecting Confluence to Jira applications for User Management? Regards, Shannon

Thomas, What about your catalina.out log? Is there anything there? When you see this message it means that something was written to the logs, so there should be a message somewhere. Could you also let me know what version of Jira you upgraded from, and the exact path you took to upgrade? Regards, Shannon