Shannon S Atlassian Team

Hi Maria, I'm not sure I follow what the issue is. Could you please clarify with us what the problem is, and what you need to have happen instead? Please feel free to provide any examples that you can, including screenshots. Regards, Shannon

Hi Leena, Have a look at our article below on some solutions for using Confluence as a CMS: * Confluence: Document Management System Additionally, you can have a read of this blog from an external site: * 3 ways of turning Confluence into your website CMS Regards, Shannon

No problem, Riccardo! Can you confirm that at this time your issue is resolved? Regards, Shannon

Shikher, Can you let us know exactly what you're trying to do, and if you're using a 3rd party add-on? Confluence doesn't have the ability to filter tables, but you might be able to do so with an add-on, such as Table Filter and Charts for Confluence. Regards, Shannon

Hi there, Thank you for providing this but unfortunately this doesn't appear to be the part specifically relevant to your issue. My recommendation is to tail the logs, and then trigger the error again, noting the timestamp. Then, you'll want to look for the line that will start with ERROR (and not WARN, per your snippet),…

Hi Thomas, Have you been able to have a look at your atlassian-jira.log file per the error message? That will give you more details on what's going on. Regards, Shannon

HI Srimanta, Per our Jira Supported Platforms page, Oracle 12c is the supported version for Jira. In addition: * Jira will not work on Oracle Advanced Compression Option (ACO) * Supported Oracle databases use the 12.2.0.1 driver listed here. There is a feature request for 18c support, if you would like to vote on it and…

Hi Charlie, I believe that the $date variable is using the date picker macro, which uses your locale when choosing the format: * Changing Display Locale for Confluence Date Picker Macro Configuring the Time and Date Formats has no effect on this macro. We have a feature request (CONFSERVER-35168) requesting this ISO…

Sacha, Your atlassian-jira.log file will let you know what the problem is. Could you try tailing those logs and see what error occurs when you try to login? Can you also let us know what you're using to manage your users? Are you using the internal Jira directory, Active Directory, or LDAP, for example? Regards, Shannon

Andrea, Can you show me what happens when you try to use the license? What error are you getting? Regards, Shannon

Dieter, Can you please check your atlassian-jira.log file for further details about the issue? The article The JIRA application statuses page throws a 500 Error shows a very similar error (although on a separate page). It explains some of the messages you might see in your Jira log. These will be helpful for us to know…

Freddy, I'm not sure what email you're referring to. If you need to reply on a Community thread you have to come here and do it, since the email that sends you the notifications is a Do Not Reply email, meaning it doesn't forward messages anywhere. As for your question, I'm not personally familiar with customization at…

Nils, Could you please clarify exactly what it is you're trying to do? I understand that you want to use the Create from Template macro in a Global Template, but I'm not clear on what you're looking to do with the Space Key. Please feel free to provide screenshots of any issues you're running into if it will help. Regards,…

Hi Riccardo, Is your instance behind a firewall or proxy? If so, can you please disable and try again? I would recommend also to drop the MS SQL database (if this is a fresh install) and create it again specifically following Database Setup for SQL Server. Pay close attention to the Create a database and database user…

Hi Renaud, Jira Ops and Confluence Cloud can certainly be linked to Jira Server and Bitbucket Server. You will not be able to use a Server instance to manage your users on Cloud. However, you can use Jira Server to manage your Bitbucket Server users (see, Connecting Bitbucket Server to Jira for User Management).…

Mounica, Can you confirm that you're definitely using Confluence version 6.11.0? Also, you should not be trying to do this with the Office Excel Macro. You can just do it with the attachment on the page. I made a video below that should help you: * https://screencast-o-matic.com/watch/cFQFj3qLGZ Please watch the video and…

Hello Anton, Thank you for reaching out, and I understand your concerns. As Daniel mentioned, we built the new UI based on past customer feedback regarding the complexity of Jira and common usability issues. As the feedback is coming in, despite our rigorous testing there are common improvements that customers ask for that…

Hi Simon, You say this is a fresh install of Confluence? There's not currently another install running? My recommendation would be to blow away the Confluence home directory and retry setup with that. Upon the next install, if you have an issue again, please feel free to tail the Confluence server logs and send us the…

Thank you, Mounica. I thought that was odd it was happening that way for you, so I tested it and I believe it might be a bug. I've raised that here: CONFSERVER-56424 For the time being, you'll want to go to the page itself where the attachment is stored. You can view it either by clicking on the thumbnail of the document…

Mounica, Where is this screenshot from? Is it from the 6.11.0 instance? I attached my .doc file to a page in Confluence and when looking from an attachments macro or from the attachments page, there is no "Edit Attachment" text anymore: Regarding the Companion App, it needs to be installed on your computer that you use to…

Hello Steffen, In order to update your add-ons via UPM, you will need to configure your firewall according to the instructions from Configuring Marketplace Connectivity. To have certain UPM features function properly, you may need to modify your firewall configuration. In particular, you need to permit TCP connections…

Thanks, Richard. I spoke with a member of our Advocates team, and they let me know that your main billing contact had processed a renewal with your reseller, so this date you are seeing is accurate. It is not due to you having used the license on a new instance. I hope that clarifies things for you. Let us know if you have…

Mounica, Can you confirm that you've now installed the new Companion App? You'll get the edit option on your preview screen now, no longer in Confluence next to the file. Can you show me what options you have in your preview screen after installing the app? Shannon

Thank you for confirming. Once they determine what the issue is you can feel free to share here as it can help other people in the future. Regards, Shannon

Hi there, I heard back from the product manager of Confluence Server. They let me know that they are currently researching editor improvements for Server, and you will definitely see some changes implemented in the future. We just don't know what those changes are at this time. However, these are unlikely to be the same…

@Drew Robinson, UPM stands for Universal Plugin Manager and it's what you use within our products to manage your add-ons. Have a look here for more information: * About the Universal Plugin Manager Regards, Shannon

Hi Mohammad, If you're having trouble, I would recommend contacting our support team. They can help you to delete your account. Regards, Shannon

I'm trying to find out for you to see if it will be implemented in Server in the future. However, I did find an article that might be able to help you: * Updating Confluence to do Inline Code Highlighting I will follow-up with you once I hear anything about the changes you are requiring. Regards, Shannon

Hi Martin, The documentation is now available here: * Create, edit, and publish Drafts If you've started scribbling and you're not quite sure if you're going to do anything with it, you can just close the editor without publishing. Confluence autosaves as you go, so this creates a draft – an unpublished page or blog post…

Hello Mamta, You will need to use one of the methods listed in our Import Content into Confluence documentation. Importing content from another wiki Confluence does not provide a method for importing content from another wiki. You may be able to build your own import solution using our REST APIs, as mentioned below, or…