Shannon S Atlassian Team

Hello Ron, There's a known suggestion for this below: * JPOSERVER-1600 Allow Subtask to have dependency to other Subtask Please vote on the request above and comment with your usage case, as it helps to properly address the desired feature. Regards, Shannon

Hi Amine, Can you let us know exactly how you are excluding the Epic from the Plan? This appears to be a known and intended issue, but if you can help us to understand how you're working with Portfolio we may have a few suggestions. Regards, Shannon

Alfred, If this is for Cloud then you'll need to raise a support ticket so we can have a look at the email logs and see if something is being blocked. Regards, Shannon

Hi Andrew, Can you try the workaround specified at JIRA Upgrade Fails with Invalid Column Name Error? I realize it mentions a different error and version, but it still has some useful tests listed: Workaround * Stop JIRA. * Backup JIRA using the native DB tools. * Check that the $JIRA_HOME/dbconfig.xml has the correct…

Hi Kong, You can try to hide the breadcrumbs using customization: * Solved: is there a way to hide breadcrumbs at the top of the page Example: #breadcrumbs {display:none;} Have a look at this as well: * How to hide elements in Confluence using CSS or JavaScript * Customize Exports to PDF Regards, Shannon

Hi Steve, Confluence Cloud no longer uses Office Connector and now has the Companion App in order to edit office files. Have a look below: * Edit Files Install and connect the Atlassian Companion app The Atlassian Companion app manages the download and re-upload of files you edit in Confluence. The first time you edit a…

Hi Tomasz, You can use an add-on for this, such as PageMe!, available for Confluence Server. Alternatively you might be able to program something to do this, such as the example available here. Regards, Shannon

Charisma, When you say SharePoint Online are you referring to a specific add-on in Confluence? I see SharePoint Online Connector is available but only for Server. As your issue is tagged as a Cloud issue, I wasn't sure if this is what you are referring to. Can you let us know exactly where you are inserting the CSS when it…

Hello uijoong kimg, Could you let us know which Confluence image you're using for your installation? You would need to rebuild your container with the desired fonts. You'll want to include the following font packages in the Docker file and then build a base image with it: * msttcorefonts-installer * ttf-dejavu * fontconfig…

Hi Jack, I assume you're trying to build a new template using the currentDate lozenge? Those are not possible to be recycled into a new template, but we do have some feature requests for this: * CONFCLOUD-3999 Global variables * CONFCLOUD-30567 Allow for access to common variables in Blueprints templates I'm not aware of…

Hi Charles, It's hard to see in the video, but actually the Assignee field isn't there. It's not possible to set Assignee when creating an issue from Confluence, but there have been several feature requests regarding this. The most recent is: * CONFSERVER-44292 Please feel free to vote and comment on that issue in order to…

Vijay, Thank you for providing that information. I discovered you created a support ticket for this same issue, so I will leave that ticket open since the engineer is already assisting you. Once you determine the reason for not being able to add your users to a group, please feel free to update this thread with the…

Mario, On the first article I sent, there are two methods to add when running Confluence as a service. Windows service There are two ways to configure system properties when you Start Confluence Automatically on Windows as a Service, either via command line or in the Windows Registry Setting properties for Windows services…

No worries, Andy! I think in this case I think it's likely because those who read your question weren't sure where to proceed without asking specific information that pertains to your Cloud instance. They likely didn't want to have to ask you information that you would otherwise not want to release on a public forum.…

David, Can you just clarify exactly what you are trying to do with this? How exactly do you need Jira to behave? Shannon

Hi Andy, I see that you have also raised a support ticket for this issue. The information at hand isn't enough to determine the reasoning for the epics and stories not to display, but you can start by providing the following to your support ticket: * In which project were the Epics and Stories created in? * If you happen…

Thank you for clarifying that, Barbara. You may want to try instead to use a table add-on. I think that you could built the table you require perhaps with one of the following: * Confluence Tables Add-ons Regards, Shannon

Hi Yogesh, Unfortunately that's not enough information to go on. It's also not likely that is the only message in the logs, so the next time Confluence crashes you'll want to have a thorough look at ALL log files, not just atlassian-confluence.log. See Working with Confluence Logs. It's highly unlikely that would be the…

Katherine, To verify, according to your tags, this is for Confluence Cloud. Can you confirm? With Confluence Cloud it isn't possible to modify the UI using HTML or CSS. You can review our Functional Differences in Confluence Cloud for more details. I believe we also may need some clarification on what you require.…

Hi there, Does the problem occur with all pages or only certain pages? Is Jira behind a proxy or firewall? I would also recommend having a look at this article: * No Confluence Page Found Regards, Shannon

Đức Bùi, Can you give us a bit more information on the issue? * When did this start happening? Any recent changes? * Did you install any new add-ons? * Did you recently migrate or upgrade Jira? * What are you using for your user management? * At what point does this error occur? * What is your Jira version and database…

Hi David, Not at this time, but Prism does include Gherkin highlighting. I've created a feature request below that you can vote on in order for our team to consider including Gherkin in the future. * JRASERVER-68057 Take care, Shannon

Hi Mario, The property should be modified in in the setenv file unless you're running as a Windows service. Have a look at the following articles for more information. * Configuring System Properties * Confluence page does not display in an iframe > Resolution 1 Regards, Shannon

Vijay, Could you tell us if you're using JSD Cloud or Server, and if Server, which version? Are you getting an error message when you try to add them? Regards, Shannon

Hi Jeffry, Could you confirm if this is indeed for Cloud? I saw your atlassian-cloud tag so I wanted to be sure. If so, setting a custom domain is not possible using the Cloud environment in that manner. There's a feature request for it below: * CLOUD-6999 Allow custom domains for Cloud apps If it's for Jira Server, can…

Hi Arthur, This is a separate issue, and is reported as the following bug: * CONFCLOUD-42748 Export to PDF in another language does not work with pre-formatted text To work around it you would have to not use it within the pre-formatted code macro. In the meantime, could you add a vote to that bug in order to help show the…

Hi Jack, Thank you for explaining your issue. While there's no approval process in Confluence, there are various add-ons that could help with this. Have a look here as well for more information: * Confluence: Workflows & Approval Have a look and let us know if you have any questions about that. Regards, Shannon

Thanks, Jay! Take care. :) Shannon

Hi Amy, Are you on Server or Cloud? You'll need to login as that user in order to update their details. Alternatively, you can create other admins but it won't update the primary one's details. Shannon

Hi Rita, Unfortunately, this is not possible. What were you looking to configure exactly in the Advanced Search? We have a feature request for being able to configure Quick Search: * CONFCLOUD-5338 Make quick search scope a site configurable option If that's not what you're looking to do, please you describe what you need…