Shannon S Atlassian Team

Ralf, Per Administering the Atlassian Companion App: Proxy and SSL considerations When a user tries to edit an attached file, Confluence makes a DNS request to <a href="https://atlassian-domain-for-localhost-connections-only.com" target="_blank" rel="nofollow noopener…

Hi Charisma, With Confluence Cloud, it is not possible. Have a look at Advanced Use of the Jira Issue Collector: Embedding the issue collector Embedding the issue collector in your Confluence Site The issue collector can be embedded into Confluence using the HTML Include Macro. Note that using the HTML Include Macro would…

Hi Matthew, Indeed, it's not possible to set a forced state for the sidebar in Confluence Cloud. It is by our intention that users are able to collapse and expand the sidebar to their preferences. Thank you for your understanding. Regards, Shannon

Hi there, We won't be able to tell you what's wrong with the font specifically, but you could run into issues if you obtained the font from an untrusted source. Since you're having this issue in Cloud, we would recommend that you create an issue with the Cloud Support Team. That way they can check your server logs and let…

Hi Joel, Users will always be overwritten when completing a full site restore. All content replaced. Importing a site will replace all your content and users. Back up your database before you start. If you do not wish your users to be overwritten, you can import each space individually instead, or migrate your users to an…

Magdalena, Which macro are you using to set your page status? We have a Status Macro which is simply a label that you can use within tables. Is this the one you're using or are you using some other method? Shannon

Ayman, MS SQL Server Express versions are not officially supported. Have a look at Supported Platforms > Databases for the full list of supported databases, but the MS SQL ones are below: Microsoft SQL Server: SQL Server 2012 SQL Server 2014 SQL Server 2016 SQL Server 2017 Azure SQL I have heard of admins successfully…

Hi Kristina, Unfortunately, it's not possible to do this at this time. There are a few feature requests right now that could help with that in the future: * CONFSERVER-51120 Add the ability to merge calendars * CONFSERVER-51227 People are resources: every users should have a personal calendar - team calendars should be…

Hi there, I believe you have seen this, but it's related to the following bug: * CONFSERVER-43776 Confluence mobile version serves up login screen even when the anonymous access is enabled There's an additional workaround you hadn't mentioned, which is to use Firefox or Safari when browsing to the site. Can you confirm…

Hi Jason, Glad to hear the issue is sorted! Take care, and have a pleasant week. Shannon

Hi Kent, Glad to hear you were able to resolve the issue! Take care, and have a pleasant weekend. Shannon

Stephan, Yes, essentially it's an issue with the SSO provider not passing on the information correctly, and instead as HTML. The same issue was occurring on our own platform, Crowd, and has since been resolved, just to give you an idea of what needs to be corrected in Shibboleth: * CONFSERVER-56444 Edit in App does not…

Hi Kent, So to be clear, the images on Confluence using the URL '/' aren't displaying, but those that use the proper base URL '/confluence/' do show, correct? The confluence.cfg.xml file is required for Confluence to function, so it's possible you might be looking in the wrong location. Can you confirm that you're not…

Heiko, It might be that this is a restricted space key (reserved for the system), but the Cloud support team will need to verify that and check your database in case that space key is listed somewhere, preventing you from importing it. Another theory is if you've tried to import it in the past, deleted it, and it wasn't…

Hi Steve, It's not possible, I'm afraid. There was a feature request for this, but we don't have this planned in our upcoming roadmap, so the request has since been closed. * CONFCLOUD-38931 Drop Down List for Status I had created a similar request to be able to define the values, (first one listed) and this was…

Hi Carl, Confluence Cloud and Confluence Server are two separate applications. This is the reason that some features are not available in Confluence Server or vice versa. I would recommend that if you ever happen upon a feature that does exist in Cloud but not in Server that you require, raise a feature request for it. You…

Hi Karanpreet, The features are not currently available, but we do have feature requests for them. Allowing only specific users to modify a task Firstly, there wasn't a feature request for allowing only the creator to modify a task's details, so I created one for this below: * CONFSERVER-57526 As a user, when I create a…

Hi Ivan, Are you referring to the colored sidebar that Tempo uses? Tempo is using Confluence Cloud for their documentation, and it appears that they've just changed their color scheme. Theming is not possible within Confluence Cloud by default, but there are several theming add-ons that you can use. Let me know if you have…

Hi Lars, Can you show us how your current permissions look like on the space and the pages she's trying to access? Please also share the global permissions you have set up currently. Thank you! Shannon

Hi Stefan, Not that I am aware of; I checked with the development team and they agreed it would be a useful feature request. I've raised this below here: * CONFSERVER-57525 Please comment there with your usage case and any other uses you could think of for such a feature, and vote in order to show your support! Thank you,…

Andrew, Thank you for letting me know the results of your test. It's very odd, maybe it's not keeping the sessions for some reason? I'm using Google Chrome version 70.0.3538.102, which seems to be the latest. Are all of your users using the same browser? If you disable all add-ons in Chrome, does the issue persist? What if…

Hi Michael, It sounds like you might be running into a different issue here. I would recommend raising a new question about this, and include screenshots of your error and anything from the Confluence Server logs that comes up when you try to invite them. Be sure to include the exact steps you took so far to try and invite…

Yes, it's supposed to according to similar issues I researched while looking into your issue. Can you confirm if you were able to resolve the issue this way? Regards, Shannon

@Ayman Lee, The SQL Server Express versions aren't among the supported database platforms for Confluence, meaning we cannot guarantee proper functionality with it. It's possible that there are Confluence admins who have successfully setup Confluence using SQL Server Express, but it is not supported. I hope that clarifies…

Hello, Can you clarify which macro you are referring to? Are you referring to the User List Macro or the User Profile Macro? The User List Macro you can restrict to display only users from a certain group. The User Profile Macro you restrict to show a single user. If you meant "restrict from" instead of "restrict to" then…

Hi Lukas, It seems like you might be running into this issue: * Confluence does not start due to Spring Application context has not been set We can't tell for sure because the message you sent us seems to be missing the error message, and we're only seeing the cause. However, there are 10 causes and resolutions listed on…

Hi Andrew, Thank you for explaining that. I was able to share the video with the rest of Atlassian.com, and I had a few of my colleagues log into their YouTube accounts with their Atlassian domain to test. They confirmed that they are able to view them directly on YouTube. I then embedded the video URL using Widget…

Oh, that's great news! Thank you for confirming. Take care and have a pleasant rest of your week. Regards, Shannon

Claudiu, I would not recommend using the same database for both applications. It's better to have a separate database for each. This is because the one application could potentially corrupt the database for the other application, and will cause issues that you won't easily be able to recover from. Let me know if you have…

Ayman, If you follow Database Setup for SQL Server exactly, it should work. Make sure you're not using the Express version, and that you use the terminal and not the UI. Here are the exact steps you can take: Once you've installed SQL Server, create a database user and database for Confluence as follows: * Using your SQL…