Shannon S Atlassian Team

Riccardo, Thank you for all of your patience. I've created a feature request to bring back the functionality, but I was also able to work with one of my colleagues to find a workaround. The feature request is available below: * CONFCLOUD-65302 For the workaround, I would add the attachments macro first to the page, and…

Hi Nick, SQL Server 2017 is not supported in Jira, nor are any of the Express versions. Have a look at Supported Platforms for more information: Microsoft SQL Server: * Jira will not work on:* Express Editions of Microsoft SQL Server * Supported Microsoft SQL databases use the Microsoft JDBC 6.2.1 Driver. Supported…

Hi Audrey, I think that you're looking for this feature: * CONFSERVER-17373 Select multiple pages and mass add/remove/change labels If so, please vote and comment on it with your usage case to help us consider it for future releases. Otherwise, you could try to use API or a CLI add-on such as Bob Swift CLI or Scriptrunner…

Hi Jeff, We do use AWS to also host certain scripts and your attachments, so it is not guaranteed that 100% of your instance will be running via a specific data center location. I would recommend that you reach out to Cloud support for them to take a look at your instance's situation. There, you can provide your instance…

Jonathan, To confirm, this is something you're experiencing on Confluence Cloud? Can you let me know what you mean by the floating comment action? What behavior exactly are you experiencing and does this occur no matter how you are using the style macro? Regards, Shannon

Filipe, For clarification, when you say you subscribed to Jira calendar, you mean the Jira calendar in Team Calendars? Your question is tagged as Team Calendars so I assume this is what you are working with. You can add Jira tasks to your Team Calendar and then subscribe to this in Outlook. * Add Jira Events If you do NOT…

Samavedam, Many 3rd parties offer integrations with Jira, but it may or may not be listed on marketplace.atlassian.com. Because of this, it's not possible to provide a comprehensive list of integrations available. We recommend Confluence, which is not open source, but you do have full access to the source code in order to…

Hi Nick, Just to confirm, there is a specific setup required for the user in Jira * SQL Server 2016 * SQL Server 2014 * SQL Server 2012 Specifically: Create a database user which Jira will connect as (e.g. <strong>jiradbuser</strong>). This user should not be the database owner, but should be in the db_owner role. Can you…

Hi Steve, I haven't personally seen this message before, but there are a few tips on how to get around it when it occurs in Jira. You might be able to use this information from a discussion to help in Confluence: * Jira not starting giving error 1 Otherwise, I would recommend you check your Confluence server logs for more…

Allison, Thank you for showing me this, it's very odd. Does this only occur for your admin user? If you were to login as a regular user, does the same issue occur? If so, I would recommend that you clear the Confluence plugin cache and reindex Confluence and see if that helps. Otherwise, check to make sure there aren't any…

Hi Gary, You would indeed need to open up public access on Confluence under your Global Permissions, per the previous article. * Make a Space Public In order to make a space public, your administrator must first turn on the global permission for anonymous access. This permission doesn't automatically grant anonymous users…

Hi Riccardo, I understand. Let me check with the content experience team to see if we have any information regarding this feature. Regards, Shannon

Nick, Thank you for the confirmation. If there's any errors you can find in your Confluence server logs or on Development Console on your browser, it might help us to understand what is happening here. Regards, Shannon

Rooz, Thank you for confirming. It looks like the add-on Extension for Jira Service Desk is providing this functionality in your instance. I've tagged the question for the vendor and moved it to the Marketplace collection, so they will be able to follow-up with you. I would also recommend that you reach out to the vendor…

Hi Shreya, I took the Confluence certification exam and I have to say that the preparation course really helped. You just want to familiarize yourself with the aspects that are covered there and make sure to complete all of the included lab exercises. Regards, Shannon

Hi Rick, I see that this issue is ongoing in this Community post and @Nic Brough -Adaptavist- has been assisting you on this. I recommend following up on that thread regarding this and we can help you from there. I will go ahead now and close this thread as a duplicate. Thank you for your understanding! Regards, Shannon

Hi Nick, Can you let us know a bit more about where it's failing and what's happening? I would also recommend that you contact Duo directly, as they have likely had more experience with this. Regards, Shannon

Hello Allison, Can you first make sure to go to Manage Add-ons and disable all 3rd party add-ons? Secondly, please show me what your global permissions look like and which groups your user is in. Thank you! Shannon

Hi Bob, This isn't a known issue within Confluence. Which browsers are working, and which ones aren't? What does the developer console say about why the images aren't loading? Are the users who are having trouble loading the images outside of your network? Regards, Shannon

Hello, I found the answer from this forum: * Can not export ttf font to PDF: cannot be embedded due to licensing restrictions. What is the reason of this error? This behavior is related to the third party vendor's policy (Adobe/PDF) and license restrictions for fonts. The font itself does not allow to be embedded. For more…

Hello, Can you let me know what version of Jira you are currently on, and what did you update from? You can also try having a look at this article and see if it helps: * Field or Filter does not exist or you do not have permission to view it Regards, Shannon

Alfredo, The first message you're seeing is purely informational. Have a look at this article for more information: * JIRA console output: INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found I don't see any error messages of relevance, but if you look…

Kai, The ticket is public and will be seen by our development team so please do comment there with your feedback and usage case. Once you comment, you will automatically be watching the ticket and will receive any updates by email. I would also request that you vote on the request. This helps to show how in demand a…

Tomasz, Unfortunately not, as this is a known limitation in Windows. You will need to manually change the name of the folder or add a suffix are you are doing. Regards, Shannon

Thank you for letting me know, Andrew! Take care, Shannon

Riccardo, Can you clarify exactly which macro you're trying to insert in the Meeting Notes page? We've made some changes in our editor, and you can type / to show a list of available macros. If you type "Attachments" you could get a list of attachments on a page, for example. Can you tell me what you need to display in…

@Brett Williams, Thank you for confirming. If locked fields don't cause the issue, and you are using SSO, then I believe you ran into this bug: * CONFSERVER-56444 Edit in App does not work when Confluence is integrated with Crowd SSO @Shreya Rawal this may be the same bug you're running into. The issue has since been…

Andrew, Can you tell me what version of Confluence you are using when this happens? Shannon

Hi Jack, The issue is fixed in 7.2.7 and higher. I would recommend upgrading Jira to at least 7.2.7 or higher. If you are using a version higher than 7.2.7, then you will need to reach out to our support team and they can work with you to determine what the problem might be. Regards, Shannon

Hi Kai, This isn't possible, and I looked to see if there was an existing feature request, and there was not. I have therefore created one below: * CONFSERVER-57665 Ability to include week number in Roadmap Planner Macro Please vote on the request and comment there with your usage case. If you have any other features you…