Shannon S Atlassian Team

Thank you, John. Is this while using the new editor? I'm trying it on my instance with the new editor, and I was able to do so using wrap: I had to select the image first, and then the wrap option which you can see in the screenshot. In addition, it didn't work until I resized the image enough to be compatible with the…

Kateryna, We are aware of an issue where page trees are taking a long time to load in large Confluence spaces: * CONFSERVER-43752 Slow page tree performance in the sidebar for large spaces in Confluence Exactly how large is your space, and how long does the page tree take to load? You can test by creating a HAR file and…

Hi there, I assume you are installing this on Windows? If you have a screenshot of all of the screens you run into could you share that with me? If there's a problem with the documentation I want to submit it to be corrected. For your setup, I would recommend skipping 2.1 and going to 2.2 where you modify the configuration…

Zhangwei, Could you let me know how we can help you? Where are you seeing this error, and what are you trying to accomplish? Regards, Shannon

Scott, Jira Software is the new name for Jira Agile, so I advise you to run through the resolution: If the license is valid for the JIRA Agile version: Upgrade to the latest compatible version of the Universal Plugin Manager (UPM) - version 2.10.2 or newer as it contains an important fix. If the issue persists, clear the…

Hello Daniel, The user in this discussion was having the same error as you, and they were able to resolve it using this article: * "Cannot insert the value NULL into column 'ID', table 'xxxxx'; column does not allow nulls. INSERT fails". The xml modification seems to have done the trick. fyi: i had to readjust two tables.…

Hi John, Could you let me know which version of Confluence you're using? Are you on Cloud, or a Server version? Regards, Shannon

Shrikant, Can you show us what else is on the licensing page? If there are other licenses that you used in trial which are expired now, you need to remove those as well. Regards, Shannon

Hi Norm, It appears that you ran into this bug, which has since been resolved as of last week. * CONFCLOUD-65196 Unable to Add Macros to Page Templates Can you give that another try and confirm with me if the issue is now resolved for you? Regards, Shannon

Hi Brian, You need to do this for any connectors your instance is using, so both HTTP and HTTPS. Can you stop Jira, add it to 8443 as well, and restart? Regards, Shannon

Hello David, The character set should be configured on Oracle in advance, prior to installing Confluence as described in here: * Database Setup for Oracle It must be set to AL32UTF8, and this is a prerequisite that cannot be bypassed. Let me know if you have any questions about this! Regards, Shannon

Joaquin, Jira will work with the following versions of MS SQL. You can follow the links to view the setup instructions for each * SQL Server 2016 * SQL Server 2014 * SQL Server 2012 Please note, Jira will not work with Express Editions of Microsoft SQL Server. Additionally, supported Microsoft SQL databases use the…

Allan, * What actions did you take in Jira to receive this error? * I assume this message is seen in the Jira server logs, and the only indication of a problem in Jira is that the board is greyed out. Is this correct? * What version of Jira are you running? * Did you recently install any add-ons? Are any of the add-ons…

Federico, Is the domain you changed the base URL of Jira / Confluence, or are you saying that you changed the database URL on the MS SQL Server? If you need to change the Confluence Base URL, you can do so following this article: * How do I manually change the Base URL? You mentioned you already changed the associate user…

Hello, Guru Anand! * I'm not familiar with what a BCP server is. Could you please elaborate and let us know exactly what you are trying to accomplish? * Once we understand a bit more about what you're trying to do, we can begin to answer your 2nd question. If you're trying to synchronize two Confluence instances together,…

Hello Shrikant, Jira Service Desk is a standalone product and does not need Jira Core to be installed. Have a look at Jira Service Desk: Does Jira Service Desk need Jira Core or Jira Software? for further details. The issue you're running into is documented below: * JSDSERVER-3217 JIRA Service Desk trial license expiry…

You're welcome, Teodor. Happy to help! Regards, Shannon

Hello, Can you let me know which versions of IE you can replicate this in? Does the same occur in Edge? Which version of Confluence and JSD are you using? Lastly, to confirm the issue, when you search in the Korean language, no results come up? Shannon

Hi Harlo, The way to do this would be to integrate it with Jira Service Desk. * Set up a knowledge base for self-service You can then give each of your users a customer account, which does not require a license. You can lock down access from anonymous users, to Customers only, so the general public wouldn't be able to…

Hi Liz, That is correct, as per my initial reply this is not a built-in feature to Jira and requires a 3rd party add-on. Thank you for your understanding and if your admin has any questions regarding it please feel free to send them here. Regards, Shannon

Valentine, Thank you for confirming that you are using the Confluence Cloud version. I'm testing this on my own instance, first by creating a page using the Meeting Notes template. I add some actions to the page, assign them to myself, and save the page. Next, I create a new page, insert Task Report Macro, and use it to…

In that case, you want to contact support so they can help you with this. I'm not able to replicate it myself on my own instance. They'll have a look at your instance in particular as well as your log files and the source of your pages and will be able to tell you what the problem is. Regards, Shannon

Hi Liz, In that case you will want to consult your Jira admin as they would be able to check that for you. Any broken features in Jira instances would require admin testing and log access, and these are things that your admin can perform for you. As for the type of export you require, you might be able to find what you…

Anthony, For more details on this feature, have a look at Configuring an SMTP mail server to send notifications. If it's not yet configured there should be a button that says Configure new SMTP mail server. If it is already configured, then you will see an Edit button. Note: For all of the following procedures, you must be…

Hi Nimish, Any API deprecations for Jira Server would be listed on the Latest Updates page I linked. If something is deprecated in Cloud, it is no indication that the same may happen for Server too, so I would recommend keeping an eye on that page. Regards, Shannon

Thank you, Liz. Is it possible that you're using an add-on in order to email the issues? It doesn't appear to be a built-in feature to Jira. I suspect it might be Email This Issue add-on, and here's an example of how that looks: * The Email Button and the Email Screen If so, I've tagged the marketplace collection so the…

Hi Christian, I wouldn't advise migrating from Confluence 5.5 to Cloud without first upgrading. If you upgrade Confluence to the latest server version, then you can use our migration assistant to help move your spaces over to Cloud. The Cloud Migration Assistant for Confluence app replaces the need to manually export and…

Hi JongBum Page content including macros is stored in the table bodycontent: * Confluence Data Model The content of Confluence pages. No version information or other metadata is stored here. That is all in the content table. Can you let us know if you have any questions about that? If so, what do you need exactly to do…

Hello Sang, I would recommend seeing if there's some way you can use Confluence's WebDAV feature to transfer the documents. Let me know if you have any trouble with that. Regards, Shannon

Hi Joe, You might be able to use the following add-ons for this purpose: * Tooltip Add-ons If you want to suggest it as a feature as well, you can do so from jira.atlassian.com. Regards, Shannon