Shannon S Atlassian Team

Valentine, Which version of Confluence is this in reference to? To confirm, when you go to a page which includes task report macro, you check the box next to the task, and it doesn't save? Regards, Shannon

Hi Jason, Is this on Confluence Cloud or Server? If so, we have a feature request on Cloud to be able to set a default: * CONFCLOUD-58782 If this is the version you are working with please vote on the request and comment there with your usage case. Regards, Shannon

Liz, From my understanding, there are search results on the filter in Jira, but you're not seeing them when you get to this screen? Or is it that you know there to be issues in the filter but you don't have access to see any of them? Regards, Shannon

Joe, I'm not sure which application you're referring to, but you might find some tips from this post on our Developer Community: * Refresh Issue Page Web Panel on custom events If not, I would encourage you to raise a new thread on the Developer Community, as those folks are more familiar with developing for our products…

Hi there, You'll want to check first your encoding as I recommended to Nate: * JIRA Application internationalisation and encoding troubleshooting * Confluence - Troubleshooting Character Encodings Otherwise, his issue was resolved with an issue on his proxy. If you have a proxy, you will want to check that to make sure it…

Hi Lee, It is confirmed to work for Confluence Cloud in all supported browsers. Note that only the latest stable version is supported. If you're noticing issues with your Cloud instance, please contact support so we can have a look at your particular instance. Regards, Shannon

Aman, As above, you will need to raise a support ticket at support.atlassian.com. The engineers will be able to obtain the information from you needed in order to track what has occurred to your notification email. Shannon

Thank you for providing the details about the error message you receive within Confluence. This is more helpful and we can use this to troubleshoot. For #3 - when I asked if you can test, you responded with "No" - can you confirm if you meant no, you cannot test, or yes, you tested, and no it does not work? What we want to…

Hi Nimish, Jira Cloud and Server versions do not go hand in hand. They are developed separately and some features are released for Cloud and not Server and vice versa. You can find any updates for the Jira Server API version here: * Jira Server Platform Latest Updates Let me know if you have any questions about that.…

Hi Georg, Can you confirm that the user is the same username and email address in both Jira and Confluence? If he were to log out of Jira, does it automatically log him out of Confluence? Regards, Shannon

Hello Marinda, There are a few things you can try for this. * Add-on: User Profiles for Confluence * Add-on: Linchpin User Profiles * Please see Marketplace for a full list of all User Profile add-ons! Otherwise, a few users have worked around it in other ways. Have a look at @Stephen Deutsch's user macro below for an…

Hi Bryan, I would recommend instead of trying to edit the templates directly that you utilize Blueprints. Here's some more information on that: * Confluence Blueprints Do let us know if you have any questions about that. Regards, Shannon

Hello Jonathan, Thank you for confirming. This is a result of the following bug: * CONFCLOUD-64738 Unfortunately the macros that are causing the problem are about to be deprecated in Confluence Cloud: * We're cleaning up the macro browser I would avoid using it on pages that you want users to be able to inline comment,…

Hello, Unfortunately the support log won't help, because the problem doesn't lie within Confluence itself. The error is being triggered my MS Office, and cannot be troubleshooted within Confluence. I had asked you previously what error you get when you try to open a PDF file, but I don't see that you responded on that.…

Hi Nick, Thank you for confirming that. Feel free to let us know here what you did to fix it, in case other users want to try using SQL Express 2017 in the future. Keep in mind as well if your performance gets too bad, please consider moving to a supported database. For the SSL, I would recommend starting with the…

You're welcome, Ryan! As for your Linux version, most versions of Linux are supported, aside from Alpine Linux (CONFSERVER-52400). Let us know how your tests go, and if you have any further questions. Shannon

Suzanne, Great, thank you for confirming that! Please make sure to vote on the bug (this shows how many users are affected) and comment there with your findings. If you watch it, you'll be updated when this is fixed. Regards, Shannon

Alvin, Could you let us know what add-on you're using to generate your reports and charts? This will help us to better answer your question. Please also include your Confluence version. Regards, Shannon

What's the error you're getting when you try to access via 8443? If you haven't installed an SSL yet, then the keystore might not exist, so you would want to go through the documentation I recommended to create it first, set it in server.xml, and then update. The same would be for 8443, if you haven't set up Confluence to…

Hello Téo, This is still being rolled out at this time. For the 17 December update, a small portion of users will now receive the new editor for any new pages. My recommendation would be to keep an eye on that page for any future updates, but this is something that we will be slowly rolling out throughout the next few…

Suzanne, What's the name of the group you created? Is it possible there's any whitespace in it? I suspect it could be this bug, but I'd like more information about the situation. * CONFCLOUD-59087 Regards, Shannon

Hi Petro, The users will need to manually watch the calendar, or watch a space, and it will automatically have them watching all calendars in the space. * Watch a Calendar We have a feature request below for what you are requesting: * CONFSERVER-51223 Please vote on it and comment with your usage case to help consider it…

Hi Artur, I assume it's the Excerpt macro that you're using for this? This is indeed a limitation, but we have two feature requests for this, one for Cloud and Server: * CONFSERVER-19054 * CONFCLOUD-19054 I would recommend that you vote on the request that pertains to your instance, and comment with your usage case. Let me…

Hi Nina, You can see when your users last logged in by following this procedure: * Check Login Statistics If you need a more comprehensive list, I would recommend reaching out to the Confluence Cloud support team to see what they can provide you from the database. For analytics, I recommend using one of the following 3rd…

Hi Vishal, Generally we would recommend that you make the projects public so your external customers can see the bugs. This is what we do on jira.atlassian.com. External users can see the bug, but they're not able to vote or comment unless they're logged in. * Allowing Anonymous Access to your Project My recommendation…

Hi Zhang, You're on the right track. We do recommend that you backup your attachments directory as well as the MySQL database, but our recommended upgrade procedure is to use the installer, if possible. Our upgrade procedure is listed at Upgrading Confluence. You can choose to upgrade using the installer, or manually using…

Hello Teodor, Happy you like the new editing experience! This table is part of our improvements as listed on the page Confluence Editing Improvements. It's being slowly rolled out to the Cloud Confluence instances, so this is why you're seeing it on meeting notes and probably also blog posts. We're working on migrating…

Hi Laura, I'm testing on my own Cloud instance, and both the embedded preview and the pop-up preview is showing all of my columns. Are you able to provide me an example spreadsheet in your instance and show me how it looks on the page vs in Excel? Regards, Shannon

Charisma, For the times where you are not able to inline comment, is it text within a specific macro, or are there any special characters or emoji on the page? As for the bugs you are discovering in the updated Confluence, could you make sure to send them all through the feedback form in Confluence? That way it goes…

Hi Ryan, This is where you would list the path to the location of the keystore in Tomcat. For more information on that, have a look at Running Confluence Over SSL or HTTPS > Step 3. Specify the location of your certificate: By default, Tomcat expects the keystore file to be named .keystore and to be located in the user…