Shannon S Atlassian Team

Hello, When linking a Jira Service Desk customer portal to a Confluence space, you can share the Confluence space as a Knowledge Base for that portal. In addition, when they search your help center, it will recommend the pages from that Confluence space that might interest them. For more details, have a look at Serving…

Hello Max, We currently have a feature request for this below: * CONFCLOUD-2689 Integrate Confluence search to Jira search Please vote on the request above, and watch it in order to be alerted to any progress or updates. For the time being, your users will need to go to Jira in order to search for Jira issues, or when…

Thomas, Per our procedure in Embedded H2 database, you can either use DBVisualizer or the Console. Can you take a moment to confirm you are working through the steps for either process exactly as it's outlined there? If so, and you're still having issues, then I would recommend migrating to a supported database (also…

Hello Maralei, You might be able to use one of these Marketplace add-ons to generate a sitemap, but I also read somewhere that you might be able to get a similar overview by using Archiving for Confluence plugin. Have a look at those and let us know if you have any questions about them. Regards, Shannon

Hi Ryan, Have you seen either of these pages? * How to restrict users from accessing People Directory or Search Users from Quick Search * Hiding the People Directory It appears that you can restrict this from specific groups as well, so perhaps have a look there for some tips. Regards, Shannon

Vladimir, Users are able to change their details via id.atlassian.com. They might have updated it there and then you're seeing the changes on Cloud. To be sure, I would recommend that you reach out to the Cloud Support Team. They can take a look at your instance and make sure the users can't change anything that they…

Jay, Can you tell us exactly what you're trying to do to integrate Confluence on your Wordpress site? If you can tell us your requirements, then we will be able to tell you how you can use API to do this. Otherwise, we have a few add-ons that can integrate Confluence and Wordpress. It may be easier for you to use something…

Mevi, Let me see if I can understand your request correctly. Page Trees are a collection of pages within Confluence and their children, and do not contain any Word documents. Therefore, I think that you maybe want to click on the page within the page tree, and if it contains a Word document as an attachment, also see some…

David, Apologies for the delay. I've had a look, but it still appears to be cut off. This doesn't appear to be the full contents of your log. Can you just confirm that you're obtaining this from the Confluence Server logs and not the UI? The UI may show an abbreviated version and we want to see the entire error message…

Stefan, You can apply the URL in any way you desire. In general, users will insert this in their HTML as a link, share directly with other users, insert into a Confluence page, etc. I hope that clarifies things for you! Let us know if you have any additional questions about that. Regards, Shannon

Happy to hear, thank you for following up, Mark! Take care and have a pleasant week. Shannon

Happy you were able to solve the issue! Is there anything you can share with us, in case this might help users in the future? Regards, Shannon

Hi @Akmal Fazleen, According to our Functional Differences in Confluence Cloud, user macros allow HTML and JavaScript to run in Confluence Cloud, which can affect performance. I hope that clarifies things for you, but please don't hesitate to vote directly on the feature request that I linked. In addition, there's a…

Olegs, Thank you for confirming. Unfortunately the Catalina logs are of limited help, and I'd be more interested in seeing your Confluence Server logs. Could you completely stop Confluence, remove the setup (including home directory, if you can confirm this is a new installation), and attempt the installation again, noting…

Hi Bill, From my understanding, you want to be able to duplicate the settings you put in for a macro on another page without having to re-enter everything? I have two ideas for this. * You could use the Excerpt Include Macro to include the same snippet on other pages within Confluence without having to re-type everything.…

Nick, Can you let us know what version of Confluence you are using and what database type/version? If you're on Server, you want to make sure that your instance and database are all using UTF-8 for the collation. Have a look here if you want to test your encoding: * Troubleshooting Character Encodings Regards, Shannon

Hi there, Happy to hear you were able to resolve it! Would you be able to share with us how you resolved it and what error you were seeing? That would make this thread searchable and help customers in the future, should they find themselves in the same situation. Regards, Shannon

Hi Stan, My apologies for the delay. I have investigated this, and I have not personally seen attachments on a page being duplicated when a user edits the page. I was also not able to find any further examples of this. As for your screenshot examples, I am not able to tell exactly what problem you're referring to. Would…

Hi Chandler, Are you also missing issues, or you are only getting the search error? Could you tell me what errors you see in your server logs, and your version of Jira? Have you run a full reindex? Regards, Shannon

That's really great to hear, thank you Mark! So sorry for the delays on my end, but I am glad you were able to fix it in the end. Can you confirm that now everything is working as expected? Shannon

Richard, Can you let us know what call you used when you received that result? Shannon

Olegs, Does it end in an error message, or just time out? When you started Confluence, what did the logs say? Can you confirm there are no errors there? Is the home directory created properly? Are you able to load the site from within the VPS and not outside, or neither? Shannon

Thank you for your vote, Alain! Take care, and have a pleasant rest of your week. Regards, Shannon

Marisa, Could you have the user open the Companion App directly on the task bar and see if there's an option to trust there? It should be there, and not in the browser. Shannon

Alain, I'm not sure I understand your issue. Each Meeting Notes page should be created separately in your Page Tree. The issue at hand was that it wasn't also creating an Index automatically for these pages. The current bug for that is here: CONFCLOUD-57810 If that is the problem you're having I would recommend voting and…

Marisa, Can you confirm which method he used to install the Companion App? I asked previously if he completely uninstalls it and re-installs it, does it work? In regards to the trust message, could you share with me the exact screenshot of what you're referring to? I believe you might be referring to this message: When he…

Stefan, Thank you for that. I see you actually raised the same issue with the same screenshots back in October, where you were going to check the issues with your deployment. What was the result of that investigation? Since Windows LTSB is so locked down, I would expect there to be issues with installing Companion App on…

Hello Chela, I would recommend using Advanced Searching in the REST API in order to get the results you need. The response should come back in JSON formatting but you can parse it into a readable format, as follows: * JS JSON HTML Regards, Shannon

Nirmal, Does this occur for all users? Could you confirm they have application access to Confluence? Please try the below steps and let me know if the issue persists: * What is the browser used to access the Jira instance. * Clear the cache on the browser * Try a different browser * See if a different user is having the…

Hi there, I've tagged the thread to include it in the Marketplace Collection. This way, if anyone has another solution for you, they will be sure to let you know. Thank you for your understanding. Regards, Shannon