Shannon S Atlassian Team

Hi Stefan, * Regarding your first question, I'm not sure I understand your question. The URL you create using this functionality is a set URL. However, it may be possible to build a similar URL using script, if that'w what you want to do. * When you are able to find a proper add-on that works with Data Center, please feel…

Hi there, Same website! You just want to go to Contact Support, and select the topic it's about, and it automatically goes to the Customer Advocates: However, as your account now appears to be deleted, I would assume you were able to do it successfully? Regards, Shannon

Divya, Does the same occur when you link to an external SWF file? Or only when you directly attach it to a page? Because it seems like it might be this bug: * CONFCLOUD-57750 Multimedia macro is not working. If this is not the case, then I would recommend that you raise a new question that's directly related to SWF files…

No problem, Caroline! Thank you for doing that. Take care, and have a pleasant rest of your week. Regards, Shannon

Mark, Can you let me know which reply you want to keep? I believe the one I am replying to here might be it but please confirm. It's a bit hard to follow the thread now so I want to first remove all the duplicates. If you can also let us know what SSL errors you're experiencing exactly and what errors appear in your…

Divya, Thank you for confirming. I was able to get a copy of PowerPoint to test with and can confirm the same issue. There is an ongoing bug regarding this: * CONFCLOUD-38775 Linked objects in Power Point file will not be able to be rendered by Office Powerpoint Macro Please vote on the bug and watch it in order to be…

Elliott, Thank you for confirming. I would recommend that you obtain your information using one of the following ways: REST API This is likely the best way to retrieve data from Confluence in a bash or Confluence script. Have a look at Confluence REST API Examples for examples of terminal and python commands for using the…

Hi Marisa, Could you have that user uninstall Companion App, and re-install it again, manually? Let us know how that works. Regards, Shannon

Hi Luke, Thank you for reaching out. To confirm, do you no longer have any questions? If so, you may feel free to reply to your own thread with a detailed answer on how to resolve it, so we can mark your question as resolved! This way, you can help users in the future who run into this issue. Regards, Shannon

Jishnu, Can you let us know your Confluence version, as well as what errors are appearing in the Confluence server logs when the upload is timing out? If you are behind a firewall or proxy, could you try bypassing it and see if you're able to upload the attachment? Does the attachment ever get added to the page, even if…

Hello, Gilberto, It is not possible to hide or move the "Did this article help" section in JSD Cloud. There's a feature request for that below: * JSDCLOUD-6066 Ability to hide "Did this article help?" option of Knowledge base in Portal Please vote and watch on the above request in order to be updated of any progress.…

Hello David, I assume all users are running into this error? Could you check the Confluence Server logs and see if you can find the end of that stack trace? It should end with "Caused by:". This will help us to see what the cause of the NPE is. Thank you for your help! Regards, Shannon

Hello Caroline, Unfortunately it is not possible to word wrap the labels in Roadmap Planner macro. We have a feature request below that discusses the difficulty you're having with your labels: * CONFSERVER-36401 Roadmap Planner - Ability To Resize or Expand to Content/Preview Inconsistencies I would recommend that you vote…

Louis, Whether you see Sunday as the first day of the week or the last day of the week depends on what language region you have Confluence set to. According to international standard ISO 8601, Sunday is the final day of the week. For example, you would see this configuration if you were to choose UK English as your…

Hello there, When your users are subscribed to a calendar, they can individually choose to toggle the calendars on and off in their view. There is not a global setting, this is only a per user setting. In addition, there's not a Global Calendar view in Team Calendars. Your users will need to be sure to individually…

Hello Bob, Could you please elaborate on which global shortcuts you're referring to? How do you wish to use these in the context of Confluence? Regards, Shannon

Hi there, You'll want to use an add-on for this, since the functionality doesn't exist in Confluence by default: * Confluence Metadata Add-ons on Marketplace We also have a feature request in order to extend the search. If this is something you would find interesting, please vote and watch on the request below: *…

Hi Mark! Don't worry about the support for Starter Licenses! I'm not sure if you are aware, but there's a support team here on Community, and we all used to work on the support portal before we moved here. The support is the same quality, and if we need to obtain the Support Zip from you, we can open a case to do that. In…

Hi Shivram, That's certainly possible! I would recommend using a combination of the following: * Spaces List Macro - this you can use to show all spaces in your instance, or spaces under a certain category, your favorites, or recently added spaces. * Page Tree Macro - you can use this if you want to actually list the pages…

Hello, Does your site use HTTPS, and has your server admin already installed the certs themselves on the server? Since you mentioned you're not that familiar with certificates, you might want to take the list of causes to your server admin, and they can review the steps: * your certificate is self signed. * the Certificate…

Melita, The calendar's permissions are based on the space in which it was created, but you can also restrict a calendar to be viewed only by certain people. Have a look below: * Restrict a Calendar - review this article for the full instructions! * Choose Calendars in the Confluence header or space sidebar * Choose to the…

Hi Luis, I would recommend using one of the add-ons mentioned on the below article, or manually clone the space: * How to Copy or Rename a Space in Confluence Not all of the solutions are for copying an entire space, for example, Bob Swift's plugin lets you do a great deal with the command line interface, and this may be a…

Thanks, Chris! So glad you were able to finally determine who it was who had access. Take care, and I hope you have a nice weekend. Regards, Shannon

Laci, You saw the words "Unnecessary error produced when one saves Office Connector config via the admin panel!" in your log file, or are you saying that you saw the error message from the bug ticket below? * CONFSERVER-21953 Unnecessary error produced when one saves Office Connector config via the admin panel The error…

Vishnu, In order to migrate Jira to a new server, you can follow this document: * Migrating Jira Applications to Another Server To migrate Confluence to another server: * Migrating Confluence Between Servers I wouldn't recommend doing the migration and the upgrade at the same time. You want to do each step individually to…

Hi Simon, I think we need to have a look at your account in order to get a better idea of what has been done and how to resolve it. Could you reach out to us at support.atlassian.com? Then we can have access to your information and best advise you. Thank you! Regards, Shannon

Hello Chris, Honestly, with this case, it's best to reach out to the Support Team. They can help you out by looking into your instance, finding who manages the domain, and advising you further. In order to raise a case, go to support.atlassian.com. Thank you for your understanding! Regards, Shannon

Hello Anthony, You can follow the article below for the steps to install and use a certificate on your Jira site: * Running Jira Applications over SSL or HTTPS If you're using a reverse proxy, have a look here: * Securing your Atlassian Applications with Apache Using SSL If you have any trouble, please reach out. Regards,…

Shaik, In order to cancel your Jira Service Desk subscription, you want to go to the Billing section of your Cloud instance. i.e. https://YOUR-DOMAIN.atlassian.net/admin/billing/overview From here, click Manage Subscriptions. On the following page, you can either cancel your subscription entirely, or delete the products…

Bernard, There's no need to delete your Cloud account in order to use it with another account. Is there some kind of issue you're having right now that we could help you with? Regards, Shannon