Shannon S Atlassian Team

Sonali, From my understanding, you're attempting to add macros into the title bar of your Confluence instance? Macros can only be inserted into the pages themselves. If you wish to add some drop-down menus in Confluence, then you'll need to use an add-on for that. I believe SubSpace Navigation for Confluence might be…

Hello Robert, Can you try re-entering the license key for your valid license from my.atlassian.com either within the UI or if not possible, through confluence.cfg.xml? * Managing Your Confluence License * How to Change the Confluence License in confluence.cfg.xml Let us know how that goes. Regards, Shannon

Mike, To resolve this error, you'll need to perform the migration now from off of the embedded database to a supported database. You can use the steps from the below article: * Migrating to Another Database Please review the article and do let us know if you have any questions or any roadblocks. Regards, Shannon

Hi there, The link to your logs requires a password to decrypt. What should I enter in order to be able to read the logs? Also, which version of Confluence did you upgrade from, and can you let us know exactly which procedure you followed? Regards, Shannon

Paddy, Can you confirm that this issue occurs with ALL USERS or only certain users? The next thing I would recommend is to clear your browser cache, and try putting Confluence in Safe Mode and let us know if the issue still occurs. If it does, I would like to be able to have a look at your Cloud instance to see why this is…

Hi Maria, Yes, I'd like to see those log files so I have created a support ticket for you to send them through. Please check your email, and you will find a ticket creation confirmation. You can reply directly with the log files from the Companion App. Please also attach a copy of your Confluence Support Zip to that case.…

Jan, Thank you for confirming. I've done some further investigation and testing on this, and although I am not able to confirm. I would make an assumption that if you were able to change the Indexing Language to Polish, it might help this issue. Unfortunately, I have discovered the following: Polish is out of scope because…

Daniel, My apologies for the delay. Regarding running Confluence 6.13 on WS 2008 and SQL 2008 during migration, I spoke with the Premier Support team here at Atlassian to be sure. They let me know that it is technically not supported, but they do not foresee any issues at least for you to get migrated over to the new…

Jan, I'm so sorry for the delay, but I've been having a hard time finding other examples of this. Where exactly are you searching in Confluence when you have this issue. Is it with User Mentions or the People Directory? When you start to type "Micha" only, does it suggest Michał as an option? I'm curious if you start…

That's really great to hear. Thank you for confirming that. Have a good week, Shannon

Karina, I see; so to verify, you are splitting your Content by Label results across several pages rather than one page, so the pagination results on the macro itself isn't useful for you. The main thing I would recommend, which you've probably already done, is have one parent page that collects these pages, and each page…

Norm, I believe you're referring to the space shortcuts section, for example: If I click the pencil icon there, it gives me the option to delete the shortcut: Can you have a look and let me know if you see the same? Shannon

Darius, To explain, we use a variety of domains and IP ranges to serve the information required for Cloud to work. This is more than just the Atlassian IP ranges (since we also use AWS), and other domains than just the *.atlassian.net domain. Some companies have a very restricted internal network, and will block all access…

Patrick, You mentioned this only occurs in spaces you don't use. So can you confirm there are some spaces where this doesn't occur? It appears that you might be using the Safari browser, as well. Can you confirm the problem exists in also Firefox or Chrome? Are you using a mobile device? Regards, Shannon

Guenter, You can add the screenshots as images attached to this thread. In your question you said: after upgrading to Confluence 6.13.1 I could updating all add-ons beside the UPM. Can you let me know what you mean by that? I believe there might be a typo there so please clarify. Do you mean you are having trouble updating…

Hello Василь, My apologies. We're rolling out a new User Management and it appears the documentation needs updating. We are in the process of having that corrected. As for your Application Access, it's now called Product Access. Here's a screenshot from my instance: Can you give that a look and see if you have any trouble?…

Hello Marco, Could you let us know your current Confluence version and tell me if you recently upgraded, and from which version? I ask that you try the following. Preliminary troubleshooting steps: * We will try clearing the plugin cache to see whether that makes a difference.* Shutdown Confluence * Back-up these…

Jill, What is the goal of emailing a link to the template to your users? You'll want to keep in mind that anyone can use a Global Template to create a page, but only Administrators will be able to manage them. * Create a Template Global templates: These page templates are available in every space on your site. If you…

Hi Alex, Thank you for confirming! The instructions were rolled out at the same time that the improvements were applied to the Confluence Cloud instances. This was not done in advance of the improvements. Be advised that the new editor is not on all pages yet; as we mentioned we are rolling it out to certain templates…

Norm, Both the change from Space Tools to Space Settings and the removal of options to modify the theme of the sidebar went away about a year ago with the addition of the new Confluence look. Can you tell me what you needed to change on the sidebar? If you weren't looking to modify the theme, perhaps there is another…

Karina, How exactly are you using the label to create dynamic pages? Is there a script or add-on that you're using? It's not clear from your description what we're working with here, so please provide more details about this setup and what exactly you did to get this to work. It sounds like it was something developed…

Darius, Is this happening to all of your attachments, and can you confirm if you're on Cloud? The first thing you want to do is make sure that your network isn't blocking any of the required IP addresses and domains that are needed to connect to Cloud. If that doesn't help, I would recommend reaching out to the Cloud…

Hi Joan, Site Admins and Trusted Users can invite other users. For more information, have a look here: * Invite, edit, and remove users If you don't want someone to be able to invite other users, then you should change their user permission to Basic from Trusted. From the user's entry in Administration: Have a look at…

Hi Jason, I saw a case with another customer trying to use SCCM, and I remember they were running into a lot of issues with this. I found the following feature request in that thread: * CONFSERVER-57541 Companion App MSI startup after install I believe this applies to your situation? If so, please vote, and watch the case…

Mario, Within Confluence, it's not possible to move spaces from one to another. Rather, you can export the Confluence space and re-import it in another Confluence instance, or after modifying the XML you can import it into the same instance. Could you tell us exactly which steps you were taking when you ran into the error?…

Hello Norm, I believe it's called Space Settings now. When I navigate to that section, I have the same options as I did in Space Tools. * Customize Your Space - for more details. Could you try that and if you don't find what you're looking for, let me know which feature in Space Tools specifically you are trying to use?…

Jonathan, I'm not familiar with Design System Manager, but I think you might be referring to the product from InVision? You might be better off asking at InVision since they have more experience with it, but I found this document from their site. * Integrating InVision with Confluence Cloud and Server There are currently a…

Hello, You need to go to Scheduled Jobs and look for Send batched notifications. This is what I am asking you to compare, not the time of the Confluence updates. I included a link to the article in our documentation about this feature. From this page, you will be able to see what time the batched notifications were sent…

Hello there, Just following up on this! I created a support ticket for you in our system, in case the above solution doesn't work. This way, we can obtain your Support Zip and investigate further. If you were able to resolve the issue, please let me know, and I can close the case. Shannon

David, I've removed your contact's details from your last reply for their security. I searched the email address in our system, and we don't have the contact for that person on file. I recommend that you ask your primary technical contact / system administrator reach out via support.atlassian.com. Have them include a copy…