Shannon S Atlassian Team

Uriel, I've removed your email from your original post for your security. You can update your license either via the UI, or manually, through the confluence.cfg.xml file: * Managing your Confluence License * How to Change the Confluence License in confluence.cfg.xml Let us know if you have any trouble. Regards, Shannon

Hi Santiago, Sorry, I was asking if you're the physical owner of this document. Did you create it? I remember an issue in the past where this was occurring when a user wasn't the owner of the document, and I want to see if this is related. Could you also confirm my other question, does this occur with all other Google…

Karina, The Content by Label macro does not create pages, but rather inserts a macro into your existing page that displays all content in Confluence with a label you specify. By default, this will show up to 15 pages but can be increased up to 500. There is pagination at the bottom of this macro in order to help you…

Janey, If you're a site admin I would check out your Space Permissions in Confluence Admin settings and see if you can find the spaces listed there. https://YOUR-DOMAIN.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action It may be that somehow the permissions were changed, and you don't have access to…

Hello Nicholas, It is not possible but we do have a feature request to be able to build a Roadmap Planner from an external source, which I believe would meet your requirements: * CONFSERVER-36669 Enable Roadmap Planner Macro to pull data from an external source Please vote on the request and watch it on order to be updated…

Hello, It's not possible to disable, but you can decrease the time in Scheduled Jobs (see Send batched notifications.) From that page in Confluence, you can also see when the notifications were last sent, and compare it to your email headers on one of the notifications. If the time on the email header is much later, then…

Hi Libby, There may be an add-on to help you with that in Marketplace. For example, Labels Cage allows you to force users to choose from a predefined set of labels. Have a look at the other add-ons from the Marketplace link; perhaps one there has the exact functionality you need? We currently also have a feature request…

Hello Joe, We previously had a feature request to be able to copy templates but unfortunately it is not something we plan to implement in the near future: * CONFSERVER-7752 Add ability to copy templates You could use the Source Editor to copy the code from the Space Template to Global Template, or you could use an add-on…

Thank you for letting me know, Vitalii. Happy to hear that they're helping you with your license issue. Regards, Shannon

Pascal, View restrictions are inherited, meaning if you apply the restriction to a parent page, it will cascade down into the child pages. This may help you considering it's a lot less work if you apply the permissions this way. Have a look at Page Restrictions for more details. Otherwise, it would just make more sense to…

Vitalii, I've seen those messages quite often in Chrome so I don't believe they are related. Can you confirm your Confluence version for us? I would try the following: * Does the issue still occur in Incognito Mode in Chrome or with all Chrome add-ons disabled? * Put Confluence into Safe Mode and see if you can still…

Hello John, Not that I am aware of, unfortunately. You could try to the track element and include it using an HTML macro: * Adding captions and subtitles to HTML5 video Regards, Shannon

Very odd, thank you for confirming, David. I'd like to raise a support ticket for you, but I didn't see a license associated with your account. I just want to confirm, has your server admin reached out to our support team yet, or are you on a starter license? I can still raise a ticket in your name, but I want to make sure…

Thank you for confirming, Nick. Could you check the collation of both your tables and database for your Postgres server? Secondly, please clear your plugin cache and see if that helps. * How to Clear Confluence Plugins Cache Thank you! Shannon

Marisa, Thank you for confirming that. It's still odd to me that it wouldn't be generating logs to give us a better idea of what's happening here. I'm very interested to know the result of your time issue investigation and if clearing the cache helps. It might help to clear your local caches as well. Please get back to me…

Thank you for confirming that was your issue, Billy. I hope to see a resolution soon. Take care, Shannon

Olegs, Thank you for letting me know! In case other users run into the same issue, what exactly did you change? Regards, Shannon

Hello Sivashankari, Could you let me know what version of Microsoft Office you're using as well as your Confluence version? It could be related to this article from Microsoft for Office 2013 (but would apply to other versions as well). Office 2013 error "Certificate error: The Application Experienced an Internal Error…

Hello Daniel, What an undertaking! It appears you've done quite a bit of research already on the subject. Thank you for sharing your plans for migration. So, JAVA 1.8 will be supported by Confluence 5.10, so no problem there. My recommendation would be do perform your Confluence upgrades first, get up to your desired…

Hello Antonius, Within Confluence this is not possible. We had a feature request for it in the past, but it is closed as we do not have plans to implement it in the near future. * CONFSERVER-24889 Display the full list of macro parameters in the View Source and Edit views of a page It may be something that's possible with…

JP, According to JRACLOUD-66723, this issue was closed as Tracked Elsewhere. I checked the linked issues, and it appears that it is a duplicate of this case, which is still open: * JRACLOUD-3157 JIRA Administration Audit trail / notifications You can now vote on that request and watch it for any updates. Regards, Shannon

Thank you for the update, Matthew! Good luck, and let me know if they have any questions for us! Shannon

No problem, Levente, thank you for following up with us so quickly! :) Shannon

Jan, I think it should default to the space you're including in the Questions List macro, but you can also try the linking as outlined in the thread below: * Solved: Where do I find a macro to include an "Ask a Question" button? Check out Alice's reply from our team above. Could you try that and see if it helps you at all?…

Hi Morgan, This is not currently possible, but we have a feature request for it: * CONFSERVER-51707 Hide the ability to ask questions globally (or hide global questions) - enforce all questions to belong to a space In addition, you should be aware that if you archive a space in Confluence, questions associated with that…

Hi Jan, Is this in Confluence Server or Cloud? If it's Server, can you let us know what version you're using? What message do you get when searching for a user with a special character? That it cannot find the user? Regards, Shannon

Santiago, Do you own the document you are trying to insert? If not the same occur with any other Google Sheet document that you do own? Regards, Shannon

Hi Matthew, You'll want to confirm that the IP ranges and domains used for Cloud are all open on your network. * Atlassian Cloud IP Ranges and Domains Once you can confirm these ranges and domains are open, you can test the feature again. You may need to use Developer Tools in your browser to see if there are any other…

Hello Billy, It appears you are running into this known bug, if you were uploading the images using the iOS Confluence App. * CONFCLOUD-63072 Images uploaded through Confluence Cloud Mobile App on iOS does not load in the Web Version of Confluence on PC As a workaround, you can opt to upload the images using the iOS Safari…

Geof, In general, admins use groups to manage their teams, and you can display users from a specific group using the User List Macro. In addition, you can categorize your Spaces to sort your spaces by each team. I hope that helps but let me know if you have any questions about it! Regards, Shannon