Shannon S Atlassian Team

Michael, It seems like you might be running into this issue: * Unable to create JIRA User Directory in Confluence due to ApplicationPermissionException - Forbidden (403) You might also need to add the IP address of your Confluence server, which is also mentioned on this article: * Connecting Confluence to Jira applications…

Rajinder, I'm not actually very familiar with this myself, but it looks like you used a colon and not a semi-colon in your example after the name of the font. Also you want to be careful when using an external font like that, because if the user doesn't have the font on their computer then it won't display. If you were to…

You're welcome! If that ever occurs again where they are in the right group, you can also try indexing your instance. Take care, Shannon

Marco, It just occurred to me that you might be running your Confluence instance on one of these expired evaluation licenses. I realize that you opened this case on the 29th of January and you likely did not have an expired license then, but when an evaluation license expires, it forces your instance into read-only mode. I…

Thank you! It does appear that your collation on your database is incorrect. You'll want to try to alter the collation and character set, making sure to make a backup before-hand. You can try to use this article from Jira (should be a similar process), or check out the information we have on MySQL collation in Confluence,…

Mario, Thank you for letting me know! Here's another option for you for the future: * How to Copy or Rename a Space in Confluence This way you can re-import a space backup but give it a different name in the XML file, creating a duplicate space. Hope that helps! Take care, and have a pleasant rest of your week. Regards,…

Marco, I'll need you to have a look at the 3rd step that I provided you. You don't need to make any changes unless you are able to find that error in your logs. Could you please check your logs again for any messages similar to the ones in that article? If you can confirm there are not, then we would need to move this…

Fred, The only thing you'll be able to customize is text and macros in the template itself. If you need to change the Blueprint behavior, then you'll need to develop a new Blueprint in-house. * Confluence Blueprints: Atlassian Developer Site I hope that clarifies things for you. Regards, Shannon

@James Roxburgh and @Nhan Nguyen, Can you confirm that you recreated the MS SQL database from scratch with the correct settings? Once you've done that, you can proceed with importing the XML file. I can confirm this should resolve your issue. If you continue to have issues after importing the XML backup onto a fresh MS SQL…

Hi Kenza, You might be able to write a User Macro to do this. Otherwise, there's no such feature. I did find a feature request, however: * CONFSERVER-33832 Macro: Content by @mentioned user This specifically mentions you would list all pages where a user is mentioned, but perhaps it would be able to do something similar…

Toby, Are you trying to set a JAVA_HOME besides the bundled JRE? If you want to do that, then follow this: * Setting the JAVA HOME Variable in Windows Otherwise, Jira is fine to work with the bundled JRE. Are you encountering any error messages? When installing Jira as a service, make sure to review the following below: *…

Hello Matteo, The error is common for when the email address you're using isn't associated to any specific Jira licensed user. Have a look here for information on how to fix it: * Incoming E-mail cannot create issue in JIRA 7 Let us know if you have any trouble. Regards, Shannon

Hello, We might not know how old that backup is, so we can try to troubleshoot your database the way it is now if you hadn't created it yourself. If you run these queries on the database, see what comes back. It should tell us what specifically is triggering the error: database name>; show…

Bernhard, This tells me that your server is having an issue handling the Collaborative editing, so you'll want to troubleshoot it. * Troubleshooting Collaborative Editing * Collaborative Editing and Synchrony Troubleshooting In the past, we discovered these errors are coming from Tomcat and are not related to Confluence.…

@Sascha Ziemann, Atlassian Companion App is not Vaporware and works provided your system is compatible with it. Kent ended up raising a support ticket at the same time as this question, and the result was this feature request, to disable update check: * CONFSERVER-57445 If you're having any issues, I would recommend you…

Fred, I would recommend that you edit the template itself to include the headings you require. See Product Requirements Blueprint: Customizing this blueprint As no two products or projects are alike, you can customize the templates that are used by the Product Requirements blueprint - see Customizing the blueprint…

Hello, Thank you for the feedback! I've created a feature request below in order to warn or implement concurrent editing while using the Companion App: * CONFSERVER-57886 It helps if you vote on the request and watch it in order to be updated of any changes. Do let me know if you have any questions about this. Regards,…

Hi there, You can use the following queries to see which users Confluence is counting as licensed users: * How to get a list of active users counting towards the Confluence license Give that a try and let me know if you have any questions. Regards, Shannon

Alec, The server ID for Confluence is persisted in the database and is unique to the installation. As long as you can get the Docker image to use the same database each time then it shouldn't change. The fact that you're creating a new Confluence container each time is what is causing your issue. Therefore, I would…

Ganga, It's not currently possible to register Webhooks with Confluence Cloud. Have a look at the feature requests below: * CONFCLOUD-36613 Allow Confluence Webhook Administration * CONFCLOUD-55179 Webhooks for Confluence In the event that this is implemented, the ability to register webhooks is restricted to the admin…

Thank you for confirming that, Michael! Do let us know if you see it again. Regards, Shannon

Thank you for sharing your workaround as well! I suspected something similar but didn't dive too deep into that. Feel free to share your workaround on the ticket I created as well! Take care, Shannon

Chris, There are a few add-ons that can provide dropdown menus in Confluence: * Confluence Dropdown Add-ons How exactly were you trying to create this yourself? Are you writing a User Macro, or are you developing an add-on? If you're actually developing an add-on, then you might want to reach out to the folks at the…

Hello, You want to migrate to MySQL from MariaDB using a supported migration method. See Migrating to Another Database for more details. This is why I mentioned the XML backup, since we don't recommend that you migrate simply using a database dump. Here's what I would do. * Create a fresh install of Confluence 6.14 along…

That's odd. Can you tell me what version of Confluence you're using, confirm that you are a Confluence administrator, and show me what the screen looks like without the ability to disable? Shannon

Joel, Which password reset email are you referring to? The one that someone receives when they click "Forgot password" on the login page? You can enter any email address you want there, and it would send a link to reset the user's password. Or are you asking that when you reset a user's password, how do you notify them of…

Michael, There's a bug right now with the Roadmap Macro in Cloud: * CONFCLOUD-65229 Roadmap Planner bars not responsive on the first load I suspect this might be what's causing the issue you're having. Could you review the bug and let me know? Shannon

Jill, It's not possible to generate a Powerpoint Presentation from content in Confluence. There does appear to be an add-on that can help you with that: * Presenter for Confluence In terms of having this trigger during page creation, I don't have any advice on that. Perhaps the vendor of the add-on might have something to…

Johannes, Are you referring specifically to inline comments? I am not sure what you mean by comments that refer to part of an article other than this feature. Could you let me know step-by-step what you did to upgrade from 5.x to 6.14.1 as well, so I can understand where it might have gone wrong? Shannon

Deem, There's no shortcut to insert Jira issues macro specifically, but you can type the trigger to insert a macro and type the word Jira, and it will jump to Jira issues macro. The trigger is { on the old editor and / on the new editor. Give that a try and let me know if you have any trouble. Regards, Shannon