Shannon S Atlassian Team

Hello! I tested the link myself that Diego sent you, and it appears to work just fine. Can you let us know what you mean when you say the link isn't active? Shannon

Kamila, Understandable. I absolutely would still recommend preparing for an upgrade in the future. When applications go End of Life, it can cause many serious performance and security issues if you remain on that version. This can also cause compatibility issues with current technology, such as TLS version, your web…

Stephen, I believe the majority of their issues were resolved with a second rebuild, via the UI: * How to rebuild the content indices It's not clear to me what the other issues were and if they were resolved in the end, but I would try both the UI rebuild and a rebuild in the filesystem. Regards, Shannon

Sorash, I just have a few questions for you: * Can you let me know what you were doing when you received the error? * If you're editing a page, was it when another user was trying to edit at the same time? * Can you replicate the issue at this time? * Lastly, what version of Confluence are you on? Thank you for your help!…

Thies, It's not possible to have more than one space per Livesearch macro, including in the markup. We have a feature request for this below: * CONFSERVER-37239 Livesearch Macro Should Allow Search in Multiple Spaces (Server) * CONFCLOUD-37239 Livesearch Macro Should Allow Search in Multiple Spaces (Cloud) Please vote on…

Nalaka, I assume you're referring to the template where you have to @ mention all of your stakeholders? You can only mention users with a paid Confluence license. If you don't want them to have access to your Confluence instance, you could also type out the name in text in case the user doesn't have a license, but note…

Hello Charisma, I assume you've already seen this documentation? * How to grant access to one space only to a user in Confluence If so, could you let me know if you had any issues with that article specifically? I'm happy to help you if you're stuck. Looking forward to hearing from you, Shannon

S C, This is an extremely common error in Confluence which can have many causes. Please review the following document: * Confluence does not start due to Spring Application context has not been set There are about 10 causes and solutions here, so please take your time to review each one. Let us know if you have any…

Sergey, The Chart Macro requires that you provide it data in the form of a table. Could you show us what your table looks like? It seems that Confluence isn't able to extract data from that table. Regards, Shannon

Hi Hans, Confluence isn't supported to work on macOS beyond evaluation. I would advise you to move onto a Linux or Windows server ASAP to avoid any issues. * You can evaluate Confluence on MacOS / OSX, but you can't install and run your production Confluence site on a Mac. That said, is the error you're seeing in…

Francis, Could you show me an example of how it looks on the page, and in edit mode, so I can understand exactly what you need to change? Regards, Shannon

Hi Nicholas, It's not possible to search only the child pages with the Livesearch Macro. Have you tried the Page Tree Search Macro? I believe it should help you to accomplish what you require. As for this feature within Livesearch, we have created a request for this in the past. It's already been closed for Server as we do…

Jim, Does the same happen on multiple browsers? If you clear your cache and try from Incognito Mode, do you have the same error? This error is generally a browser error, but if you can tell me what errors appear in the logs when starting up Confluence, I can try to help you. Please also tell us your Confluence version and…

JD, Thank you for letting me know how you were able to get it installed! Glad it worked out. Take care, and have a pleasant week. Regards, Shannon

You need to contact the Customer Advocates. Select "Billing" as your subject and they can help you make payment and help you to get your site back online. Regards, Shannon

Not generally, no. Have you been able to replicate it with Private Browsing and all add-ons disabled? Regards, Shannon

Thank you for confirming, Andreas. Please vote on the bug above and if you find that to be a workable workaround please feel free to mention it on the bug. You can watch the bug as well if you want to be informed of any progress on it. Take care, Shannon

Thank you for sharing, Thomas! Have a nice weekend. Shannon

Hello Andreas, This is a known issue below: * CONFCLOUD-37123 Images not included in PDF Export of JIRA Issue/Filter macro I'm not aware of any workarounds, but can you tell me, if you were to export the page to PDF using your browser's Print to PDF functionality, are the images included? Shannon

Hi Kamila, It's certainly worth trying, but Jira 6.0 has been End of Life for some time now, so I would foresee issues when linking with the recent version of Cloud. Have a look here for how the link would need to be set up: * Link to Server Apps from Cloud I would advise you to upgrade Jira to a supported version, which…

Nikolay, I haven't heard any issues with the new editor not working at all, can you let me know what you're trying to do exactly that isn't working? Regards, Shannon

Jonathan, Are you able to install JSD from the Versions & Licenses page in Jira? Install additional Atlassian products If you have Jira Core or Jira Software installed, you can install Jira Service Desk as an additional application, and vice versa. Head to Jira Administration > Applications > Versions & licenses and follow…

Dimitris, There's a feature here that you can vote on that is to embed Customer Portal functionality into websites: * JSDSERVER-23 As a service desk customer, I would like the ability to embed the service desk portal into another website Otherwise, I'm not aware of a way besides iFrame that you might be able to do this.…

Daniel, The article you found is for Confluence Server, and so I don't believe it's possible to change the limit in Confluence Cloud. Are there even images on that document that are that large? It seems a bit high, so I suspect it might be one of these bugs: * CONFCLOUD-56714 Error when importing word document to…

Hi Lauren, This isn't a feature in Confluence unfortunately, but you can use the workaround below if you're on Server: * How to Force Links to Open in a New Window We had a feature request for this in the past, but it has since been rejected as we do not have plans to include it. * CONFSERVER-11194 Open Links in New Page *…

Yustian, This is more than likely related to your other question from last November: * Cannot Save Page In this thread, someone asked you to check out the article, Troubleshooting Collaborative Editing. Can you tell us what were the results of that test? Can you share the details from the Confluence Server logs when you…

Rohini, My apologies, but I'm not quite following what you're asking for. Templates in Confluence can be created and then each time you create a page in Confluence you can choose to use that template. However, it's not connected to Google Docs and I'm not sure how you would set that up. Jira issues do not use Confluence…

Great news, thank you for letting me know. I think the issue here was that Java wasn't starting with the correct encoding. The workaround for this is also related to the one on JIRA Application internationalisation and encoding troubleshooting: * Start JIRA with the variable -Dfile.encoding=utf-8 and…

Julien, I'm not aware of any workarounds, unfortunately. It might be worth having a look at a few of the PDF Export Add-ons in Marketplace? Another idea; if you were to export to PDF using the Print function in your browser, does it include the images then? Regards, Shannon

Brad, No worries, at least you can use this information in the future. :) Take care, Shannon