Shannon S Atlassian Team

Hi Matt, Thank you for your reply. I'm happy you were able to find the answer to your question in those articles. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi @keir.frampton, You can contact the Customer Advocates per @Andy Heinzer's Atlassian Recommended solution: * Go to https://support.atlassian.com/contact * Select "My account" * Then select "Help with a deactivated site" * Then enter the URL of your Cloud site and fill in any other details about what help you need here.…

Hello Matt, Welcome to Atlassian Community. It's nice to have you join us. You can link Confluence spaces to JIra projects following the procedure below: * Link spaces from Confluence sites to your service project Can you confirm if that answers your question or if you have a specific concern about the integration. You can…

Hello @Phạm Hoàng Cường, Welcome to Atlassian Community. It's nice to have you join us! When you logged this question, you told us you are using Confluence Cloud Free. However, your question tells me that you're using Confluence Server/Data Center version 7.12. The error you're encountering upon installation is widespread,…

Hello Josh, Good morning. I hope you are well. I noticed you've been very active in the last couple of days, especially on these older posts, to promote your company's add-on. Please be observant that you are not spamming the community. Avoid necroposting and promotional language. I ask that you please take a moment to…

Hello Islam, I'm happy to hear the issue is resolved. It's my pleasure to help! Take care, Shannon

You're welcome! I hope it helps. Take care, Shannon

Hi @Ta Minh Thuy Good evening, I hope you're well! Can you please raise a support ticket so we can help you with that? You can do that via support.atlassian.com. Thank you! Shannon

Hi Kalin, Thank you for tagging me. I recommend raising a new question in the Community and see if others have more updated recommendations. There might be a better way to do it now. Take care, Shannon

Hi everyone, Thank you for reporting this and helping investigate. I know that I commented with another feature request in another answer, but I discovered a related one that has to do with personal space creation during onboarding. * CONFCLOUD-71300 Ability to disable the personal spaces creation automatically Disabling…

Hi Vero, Thank you for providing that workaround! @BA - Alejandro Pastor Thank you for raising this with us. I hope you're doing well. I've noticed there's a new onboarding process that will make personal spaces for new users. There's a current feature to provide the ability to disable that feature. I'll provide the link…

Hi Babu, Thank you for providing that workaround! @Vasavi Nagalla Good afternoon! I hope you are doing well. I know there's a new onboarding process that creates personal spaces for new users. We have a feature request so admins could disable that feature. I'll share it below. * CONFCLOUD-71300 Ability to disable the…

Hello Philip, Thank you for raising this on Atlassian Community. I'm aware of a new onboarding process that creates these personal spaces for new users. There's a feature request for the ability to disable that feature, which I'll share below. * CONFCLOUD-71300 Ability to disable the personal spaces creation automatically…

Hi Lisa, Welcome to Atlassian Community. It's nice to meet you! I understand you want to display your Jira issues in Confluence. I assume you've had the chance to review the Insert the Jira issues macro documentation? Can you let me know what you're having trouble with exactly to insert your Jira issue macros? If you get…

Hi Tom, Good afternoon, and thank you for reporting this. I hope you're doing well. By any chance, are you running Windows 10? I'm aware of a known issue in Windows, which I'll share below. * CONFCLOUD-58350 Import Word Documents not working on Windows If that's not it, can you let me know what application you used to…

Hello @GeunCheol Yeom, Welcome to Atlassian Community. It's nice to meet you. First, I recommend you review the following Atlassian Developer articles if you have not already. * OAuth 2.0 (3LO) apps * Scopes for Connect and OAuth 2.0 (3LO) apps This Community is more for end-users, so if you still encounter any problems, I…

Hello Oliver, Thank you for raising this question with us here on Atlassian Community. The workaround you're using currently is what I would have suggested, but there's a current feature request for excluding minor edits, which I'll share below. * CONFCLOUD-3707 Recently updated list on the dashboard should not show minor…

Hi Lars, Thank you for your reply. I'm taking a look at your Cloud site's ticket history, but I cannot find any support tickets regarding performance since 2019. Whenever you encounter an issue like this, and you can't find any recent incidents listed at confluence.status.atlassian.com, have your site admin raise a ticket…

Hi Murray, Thank you for your follow-up on this question! From the look of your examples, you're talking about Confluence Cloud, is that right? The original question relates to Confluence Server and Data Center and is now out-of-date. They are developed separately and don't share the same behavior. I recommend raising a…

Hi Silas, Thank you for letting me know! Glad you were able to solve it. Take care, Shannon

Hi Scott, I appreciate your patience. I'm trying to record the behavior, but when I ran through the steps on my test site, I didn't get an option to star any spaces. The only option was to explore a space, but clicking one took me directly to the space. So I am watching the space, but it's the standard behavior, not the…

Hi Sandra, Good morning, and thank you for raising this with us on Community! You can't attach a file to an event because you need to connect them directly to a page. However, there's a feature request to be able to link to attachments in an event: * CONFCLOUD-33463 link to an attachment from a team calendar event A…

Hi Silas, Welcome to Atlassian Community. It's nice to have you join us! Were you able to get your site name in the end? If not, can you let me know what version of Firefox you were using and if it works with the latest version of Chrome? Also, if you try disabling all add-ons or using incognito mode, does it work? I look…

Hello there, Average Hawk! Welcome to Atlassian Community. It's nice to have you join us. There's an article about making OAuth 2.0 requests in Confluence Cloud on our Developer documentation: * OAuth 2.0 (3LO) apps To authenticate your Cloud site, follow the steps at Manage API tokens. We have a separate Atlassian…

Hello Lars, Thank you for bringing this error to us. I took a look, and it looks like we did have some degraded performance around the time you reported the case, and we have since fixed that issue. Unable to create/edit pages in Confluence Cloud Can you tell me if you're still encountering the problem or if everything is…

Hello Celine, Welcome to Atlassian Community. It's nice to have you join us. To confirm, when you go to Home in Confluence, on the left-hand side under Recent, your page isn't under Worked on or Drafts? Did you use a specific template? I look forward to hearing from you. Take care, Shannon

Hi Julia, Thank you for updating that so quickly. :) Take care, Shannon

Hello Islam, My apologies for the frustration. We can attempt to contact the current org admin via a support ticket, so I've moved your CA ticket over to support so we can proceed with that. Thank you for your understanding! We'll keep you updated via the ticket. Take care, Shannon

Hi Julia, To follow up with what Bill mentioned, make sure your public name says your company affiliation too. An example would be putting your company at the end of your username, e.g., Julia Turchenko -Alpha Serve-. You can find an example on the link that Bill sent you. Let us know if you have any trouble! Take care,…

Hi Scott, My apologies for the delay as I've been out. Thank you for confirming that behavior! I'm investigating now to see if there's already a feature request for this, and if not, I'll create one. Take care, Shannon