Shannon S Atlassian Team

Hello Calvin, Thank you for sharing that screenshot. Upon investigation, I discovered you reported the issue in the Support queue as well, and my colleague Andy has sent you a reply. In this case, let's leave the investigation part on the Support side, since they are able to obtain your logs in order to look deeper into…

Hi Hamza, I created this new question from your reply earlier. Since your issue is different than the thread you had replied on, it needs a new question. For this, I would recommend the following: * Make sure that the base URL in Jira is https and not http. * If you continue to have problems, include your server.xml file…

Hao, Thank you for clarifying that for me. I think that perhaps this isn't going to work properly with Jira since the HTML include macro is to display content from an HTML page within Confluence. Could you tell me exactly what the end goal is here? I could come up with a different solution for you that would work better.…

Hello Ravi, Thank you for clarifying the confusion. It does make a lot of sense, and honestly, the only reason I thought to click on the date is because I noticed that same behavior from other apps such as Facebook, Twitter, etc. You can submit any feedback about our products via jira.atlassian.com. Let me know if you have…

Edwin, Can you let me know how you obtained the 4.0.1 version of UPM? In the article I sent you, it directs you to download from Marketplace, but 4.0.1 hasn't been released yet. Can you do the reinstallation again, but use the latest, 3.0.2, instead? * UPM Releases Thank you! Regards, Shannon

Hi Curtis, Thank you for sharing that workaround! Feel free to include it on the bug as well in the comments in case other users want to give it a try. Take care and have a pleasant weekend. Regards, Shannon

Thank you for elaborating, Hanif! I am sure the community will have some great suggestions for you on this, but I wanted to pass a few articles onto you that might help. * How to create your team's technical and onboarding documentation * A new way to use Confluence: employee training Regards, Shannon

Hi Nikka, Do you happen to be on Confluence Cloud? That would prevent you from reindexing Confluence. If so, you can reach out to the Cloud Support Team in order to reindex. If reindexing doesn't resolve the issue, then they can have a look at your instance itself and the database in order to determine why this might be…

Hello! Thank you for reaching out! Happy to elaborate on this for you. This does tend to happen more with *.0 releases, and generally it occurs when the release branch has already been cut, but then we want to add something else to it, or if we find an issue after we've already cut the release branch, and then just include…

Hello Igor, Thank you for reaching out! I just noticed you also raised a ticket with our support team and my colleague Giuliano helped by creating the feature request below for this functionality: * CONFCLOUD-66068 Confluence Cloud for Slack Let me know if you have any other questions about this. Regards, Shannon

Hi Todd, Thank you for reaching out! Happy to help. If the pages and projects aren't open to the public, then you need to have those users added on your instance as licensed users. I hope that clarifies things for you. Let me know if you have any questions. Regards, Shannon

Hello Rob, Welcome to Community! Nice to meet you. You can find that information in your Confluence server logs. I would recommend tailing that log, trigger the error again, and find the error message and "caused by" lines that immediately proceed. I look forward to your response! Regards, Shannon

Robhit, Welcome to Community! Nice to meet you. Could you tell us what kind of server your Confluence is hosted on? It will also help to know how you encrypted the file in the first place. Usually you would use the same tool to decrypt it. Regards, Shannon

Hello Ludovic, Thank you for reaching out to us! Happy to help you determine why your site isn't showing up in the iFrame Macro. Per the iFrame Macro documentation, Some websites may show up as blank when you try to include them as part of an iFrame. This could be because: * The website administrators have invoked…

Hi Ravi, Thank you for the feedback! I'm happy that I was able to help more than just the original poster. :) Take care, and have a pleasant rest of your week. Regards, Shannon

Alejandro, Welcome to Community, it's nice to meet you. It's possible that there's another issue causing you not to be able to connect to Postgres. The best thing to do here is to gather the error messages related to this problem from your server logs, and submit either as a Support Ticket, or raise a new question. Then we…

Kristen, That's really great news! Thank you for letting me know. Take care, and have a pleasant rest of your week. Regards, Shannon

Ryan, Thank you for clarifying. I wasn't really clear on your issue because you had mentioned syncing and user profiles. Now I see you are referring to these individual pages as user profiles, rather than the built-in ones in Confluence People Directory. This isn't possible in Confluence, but you might want to have a look…

Bhakti, Thank you for your reply! I had linked the article above, Registering External Gadgets, but it mentions that you just have to add the base URL. However, it looks like the macro is working but it just isn't showing the information. Are you running your Confluence or Bamboo instance under SSL? I would recommend at…

Torbjörn, No worries, I just want to make sure we avoid working twice on the case and providing you the same details more than once. :) Thank you so much for sharing that solution; I hope it can help other community members in the future! Regards, Shannon

Alona, Thank you so much for providing that detail. It would help if you can send along some screenshots of the menus in Jira that you're clicking on and the errors. That way we can track down exactly which feature is causing the problem. Regards, Shannon

Muralidhar, Thank you so much for providing that information! That really helps. It means there's some add-on or cache that is causing your CSS not to load. First, you can try clearing your cache and see if that helps the problem. If not, I would recommend disabling your add-ons in Chrome, turning them on one at a time…

Hi there! Welcome to Community! Nice to meet you. I've had to translate your question into english, but it seems to me that you need help writing a process specifically. Could you elaborate a bit more on this and how it relates to Jira? Regards, Shannon

Hello Kavirajacholan, Thank you for reaching out! I noticed that my colleague Rachel has been helping you with an import issue the last few days in the support portal. Can you tell me if she's helping you with this very same issue, or if you're having a separate issue entirely here? Has this problem since been resolved?…

Hello Yogesh, Welcome to Community! Nice to meet you. I happened to notice that you raised the very same request in our support portal. My colleague, Mohamed, has been assisting you but hasn't heard from you for the last few days. Please reply to him if you are able, in case you have any questions or so that he knows he…

Hello Laszlo, Thank you for reaching out to Community! I happened to notice that you raised the same request in our support portal, and my colleague, Belto, is already assisting you with this issue. Once the issue is resolved, please feel free to reply here with the resolution, as it can help other users in the future.…

Hello Sanjeev, Thank you for reaching out on Community! I just noticed that you raised the same question in our support portal, where my colleagues are looking into your issue. I think this is best because they are able to look at your instance itself and address your billing issues. Please feel free to update this thread…

Hello Travis, Thank you for reaching out on Community! I just happened to notice that you created a ticket also on our Support Portal, and my colleagues are already working on the issue with you. I would advise to keep the focus on the support ticket so we don't duplicate any information. Please feel free to update this…

Hello Cyril, Welcome to Community! Nice to meet you. I noticed you raised the same question with our Cloud Support team, and my colleague, Prince, has been helping you. I would advise that we keep the investigation on the support case. That way we don't step on any toes or recommend the same thing twice. Once the issue is…

Hi Mohd, Thank you for reaching out to us! I noticed you raised the same question in support, where you mentioned you resolved the issue. You said you had only put in due details and this was the issue. Could you elaborate a bit on that so that it can help other users if they have the same problem? Regards, Shannon