Shannon S Atlassian Team

Hello Niceoh, Thank you for reaching out on Community! I noticed you raised the same question on our Support portal, and my colleague, Julian, is already looking into the issue for you. I'll leave it to him, but please feel free to update this thread once the problem is resolved, so that it may help other users in the…

Hello Fabian, Welcome to Community! Nice to meet you. If you aren't sure of your Jira username and password, you can check with your Jira admin. They can let you know for sure what your username is. Your password, however, you will want to reset it if you cannot remember your existing password. There's not a way to verify…

Hi Bimal, Welcome to Community! Nice to meet you. It seems that your server isn't able to connect to Gmail for some reason. Are you able to telnet directly to those ports on the Gmail server from your instance? Are you behind a firewall or proxy? Regards, Shannon

Hello Tiago, Thank you for reaching out! I noticed you raised the same request on our support system. Could you let me know if you were able to find an answer to what you were requesting? I see Marian responded to you but hadn't received an answer back from you, so I wanted to check to see if you had any follow-up…

Torbjörn, Thank you for reaching out to us on Community! I just happened to notice that you raised the same request in our support queue, but also that you were able to resolve the issue. Could you share with us exactly how you resolved the issue so that it can help other users in the future? Regards, Shannon

Koteswararao, Thank you for contacting us! I noticed you have a large number of threads about your emails not being generated that you created within the last few days. Could you confirm with me if these are all related? It's best to create one question about a single issue, that way we can all answer on the same thread…

Hello Muralidhar, Welcome to Community! Nice to meet you. Could you tell us if your instance is behind a firewall or proxy? If you were to bypass the proxy, does the CSS load? Regards, Shannon

Hi Corey, Thank you for reaching out! That's a very interesting issue you have. My recommendation would be to reach out to the Jira Cloud team. They can reindex your instance to try to resolve it and if that doesn't work, they have access to your user management and database so they can see why the user is displaying…

Hello Mahesh, Thank you for reaching out! I'm not really clear on what you're trying to do exactly; is this in regards to a specific add-on that uses repositories? Regards, Shannon

Jack, I think that @koteswararao might have replied to you via another thread below: * Is there an error log that may display failed outgoing mails Just an FYI! Regards, Shannon

Sanjay, Thank you for reaching out to us about this issue. I'm happy to help you look into this and see what the problem might be. From what you've pasted, I don't actually see any error messages, but what looks like a series of warnings. From your Confluence server logs you'll be able to find more details including error…

Hello Kathryn, Thank you for reaching out! I noticed you raised the same request in Support, and it has since been resolved, so I will leave here the information from my colleague that you said was able to help you, in case other users have the same issue. Since moving the page to a different Space will then show the…

Hello Ashish, Welcome to Community! Nice to meet you. I'm not sure that we are familiar with the Silicon validation activity you refer to. Could you please verify exactly what you are looking to see and are trying to accomplish? Then we could possibly suggest an add-on for you or a method within Confluence. Regards, Shannon

Hello Anh, Welcome to Community! Nice to meet you. :) I noticed that you raised the same question in our Support channel, and this is actually a really good idea. In the Support portal we can obtain your logs from your browser to better determine what the issue is, since as far as I can tell, no other users are reporting…

Bhakkti, Thank you for reaching out to us! Happy to help you. The Bamboo Plan Status is an external gadget you need to register in Confluence. Could you confirm that your Bamboo instance is linked in Application links still, and that you have your Bamboo URL as an external gadget URL? * Integrating Bamboo with Confluence…

Hello Gianluca, Thank you for reaching out! I see you also created a support ticket for this, and they correctly advised you to reach out to our Developer Community. Can you confirm if you were able to create a question on that forum? Regards, Shannon

Willy, Welcome to Community and glad you reached out to us. We can certainly help you with this issue. To confirm your situation, you're on Confluence Server 6.11, running on Linux, with a separate Linux server running Postgres for the database. Is this correct? Can you share with us the following: * Your Postgres version…

Daniel, Thank you for reaching out to us! Happy to help you with this. When you use a Jira issues macro on a page in Confluence, you have to be aware that the user viewing the macro needs to already have permissions to view the issues you are displaying. If you want to prevent them from viewing other details about the…

Nikka, Thank you for clarifying that! When you are referring to Child Macro, could you just confirm that you are referring to the Children Display Macro? Could you first try to rebuild the Confluence content indices (reindex) and see if that helps the issue? If not, could you please send some screenshots of the behavior…

Hi Emily, The Cloud support team can help with this, since they're able to check the email address and see if there's an issue sending it through. Could you create a ticket with the above link and submit your colleague's email address there? Regards, Shannon

Edwin, Thank you for trying that for me. Can you please send along some screenshots of the issue as you encounter it, and let us know when you hit this end point? <base-url>/rest/plugins/1.0/ That will list all of your currently installed apps. If we are able to get something back from that URL, then there is something…

Hello Edwin, Welcome to Community! We're glad to have you. Taking a look at that error, it seems like UPM might be missing a component. Could you try reinstalling UPM and see if that resolves your issue? Have a look at Installing the Universal Plugin Manager for that procedure, which I will include below. JIRA applications…

Nikka, Welcome to Community! Happy to help. It's not possible within Confluence to change a space key, so can you let me know what method you used to change the space key? It might be that the child macros relied on the space's key and now that it's been changed, the relationship has been broken. There may be a way to…

Hi Alona, Welcome to Community! There isn't a basic version of Jira, when you install it's fully functioned and includes all features available in Jira Core. * So just to confirm, you are just trying to export issues from a project into an Excel file, but you get this error in the UI as soon as you try? * Could you confirm…

Hello Oguz, Thank you for reaching out. Happy to assist. The article refers to the max_allowed_packet under mysqld, but I see yours is commented out. Could you try uncommenting that and let me know if you see a difference? Regards, Shannon

Hao, Thank you for reaching out! Let's see what we can find out. Can you just help me to verify the problem? You're using the HTML include macro, but using it to refer to a page in Jira that is on a different URL. Is this correct? And the issue here is that instead of just referring to the page, it asks you to login to…

Hello, Ryan. Thank you for reaching out! Could you let me know what you are trying to sync Confluence with exactly in order to keep the profiles in sync? If you can let us know what technology you're using exactly as a source then we can suggest some options. In terms of Live Templates, I'm not sure what you mean by that.…

Hello Hanif, Thank you for reaching out! Could you let us know what exactly you are referring to in terms of "job aids"? What is it you are trying to accomplish exactly? Regards, Shannon

Kristen, Welcome to Community! Let's take a look at your issue. You mentioned you're adding layers to pages in Confluence, but I'm not familiar with the feature in particular. Could you let me know a bit more about what you're doing? Are you using an add-on for this functionality? Regards, Shannon

Hi Calvin, Let's see if we can get you up and running quickly on Jira Service Desk! Could you go to Versions & Licenses menu and let me know if you have any Service Desk options there? Have you tried stopping and restarting Jira to see if you're able to recover the JSD installation? Regards, Shannon