Shannon S Atlassian Team

Hello Sanjay, Thank you for providing those details. 4GB memory total is not sufficient for Confluence, as we recommend a minimum of 6GB: * Server Hardware Requirements Guide Minimum hardware requirements The values below refer to the minimum available hardware required to run Confluence only; for example, the minimum heap…

Hi Edwin, You can try to enable Safe Mode first. This will disable any extra add-ons and leave the ones installed with Jira. * Disabling and Enabling Apps You can also try this via the REST API. Once in safe mode you can then try to enable each add-on at a time until you're able to replicate the issue. Your UPM logs are…

Hi Michael, Thank you for clarifying that. It appears this might be due to the fact that you're using a Windows CA rather than a Trusted CA. Could you please run through this article below as this should help get the certificate trusted by Java: * Unable to Connect to SSL Services due to PKIX Path Building Failed Thank…

Michal, Thank you for providing such thorough details of your setup and tests thus far. While you do have a valid Let's Encrypt certificate, the mobile app requires a trusted certificate authority (e.g. DigiCert, GoDaddy, etc.) and the Let's Encrypt certificate may not be compatible. I would recommend reviewing the…

Hello Dawnn, Thank you for letting me know that the issue seems to be resolved at this time. If the issue returns, feel free to reach out again and we can take another look at it. Regards, Shannon

Hi Rogerio, Thank you for reaching out! I see you raised a new thread below: * Urgent help needed - Confluence fails to start after failed backup import Let's work on your issue there. Feel free to update this thread once the issue has been resolved! Regards, Shannon

Hi Dawnn, Thank you for sharing such clear instructions. I believe this will help users in the future should they run into the issue. Glad you were able to sort it out! Take care, and have a pleasant rest of your week. Regards, Shannon

Trish, Thank you for reaching out! Happy to help. From my understanding, you don't want to modify how the space looks in Confluence, but how it appears from the Service Desk Portal's Knowledge Base. Is this correct? Can you let me know exactly what you need to change? Please also confirm your Confluence and Jira Service…

I also found one more question that might help you: * How to add space permissions using Confluence API? It appears there's a workaround that you might be able to use the old remote API. I haven't tested this myself but please be aware since it's an older thread, this may no longer work as expected. Regards, Shannon

Hello Lakshmana, Thank you for reaching out! Happy to assist you. It's not clear to me what you need exactly, but I suspect you're looking to do one of two things: * Change which users/groups have permission to delete a space in Confluence or * Remove restrictions to a space in Confluence. It should be known that it is not…

You're welcome, Pierre. Just let me know if you all have any further questions; I'm happy to help! Regards, Shannon

Corey, Thank you for letting us know how you were able to resolve the issue! Take care, and have a pleasant rest of your week. Regards, Shannon

Thank you for confirming, Steve! Take care, and have a pleasant week. Regards, Shannon

Hi Barry, Thank you for contacting us about this! I looked into this, and I discovered you had also raised a support ticket regarding this issue. In the case, it turns out that you need to pass customfield_##### rather than custom_#####. Can you confirm that this is what resolved your issue? I just want to make sure in…

Hello Lissa! Welcome to the Community! I hope you'll enjoy your time here. For training I would recommend that you reach out to an Atlassian Partner. There are many partners that offer in-person training. You can use this site to find a partner near you who offers this service. Let me know if you have any trouble! Regards,…

Hi Chang, Thank you for reaching out! It might be that there's a block on your email address. You'll want to reach out directly to the Cloud Support team. You can provide them your email address and they will be able to let you know what's going on. Let me know if you have any trouble! Regards, Shannon

Hi there, Thank you for reaching out to us! I see that you have also reached out to support regarding this. I will include the information from the ticket here as well, since it can help other users in the future. As per our email to you, it's not possible to add a prefix to the group name in Jira. You would need to add it…

Hello Yusi Ji, Thank you for contacting us! I'm happy to help. I was just looking through some existing support tickets and I noticed that you had raised a support ticket in both the Jira and Confluence projects regarding your issue collector, but noted that it was resolved. Can you tell me if that includes this issue, and…

Hello James, Welcome to Community and thank you for your question. I noticed you had raised the same question in our support queue, so I will share the response here so that we can help other users in the future. It turned out that the behavior you're encountering is related to the following bug: * JRACLOUD 70257 Field…

Hello, David! Welcome to Community and thank you for reaching out. The admin can indeed bulk update the assignee. We would just need to be able to find the correct username for the user. The drop-down list might not be displaying as it sees it as missing from the instance. We can force a The suggested drop-down list of…

Hi there, and welcome to Community. Nice to meet you! I noticed that you raised the same question to the support team and they were able to resolve your issue. It was determined that your Jira server was configured to automatically compress the attachments to reduce storage usage. Unzipping using the command below was able…

Hello Grant, Great question! Thank you for reaching out. Unfortunately as part of our Restricted Functions in Atlassian Cloud Apps, URL redirection is not possible: Cloud site redirects — DNS redirection is currently not available on Atlassian Cloud. For more information or to vote on the status of this feature, view…

Hello Scott, Welcome to Community and thank you for reaching out. I noticed you had raised the same question in Support, and my colleague has responded there. Could you confirm if your concerns are addressed, or if you're having any additional issues? If your question was answered, you can feel free to summarize what it is…

Hello Thomas, Thank you for your post! I just wanted to point out the official recommended migration steps below: * Migrating Jira Applications to Another Server While I'm not aware of any tools to help with this, I've tagged the Atlassian Marketplace collection in case any users are aware of an add-on that can help.…

Michael, Thank you for confirming. It can be that the iOS app is being more strict or that you have discovered a bug, so let's try to get to the bottom of this. So to confirm your last response, you are using HTTPS for your site? Can you let me know if you are using a self-signed SSL? And according to the article, 'Can't…

Hello Pierre, Welcome to Community! Thank you for reaching out. According to Watch a Calendar, when an entire calendar is deleted, the watchers will be notified. If you want to find out which users on your instance will be notified, try this out, provided you're on Confluence Server: * How to get list of users watching a…

Hello Irina, Thank you for reaching out! This is very interesting. Can you tell me how is the search embedded into your site? Does it use Google Search? It appears similar to the issue that a user brought up in February. Could you have a look and confirm? * Confluence Mobile appears in my site's Google Results Regards,…

Elizabeth, Welcome to the Community and thank you for reaching out! Could we get some clarification on what exactly you're looking to do? It appears that you want to sync Bugzilla and Jira but also some Microsoft projects with Confluence? Are the two (Bugzilla and Microsoft Projects) connected? Or is the title a mistake,…

Hello Julie, Thank you for reaching out! Happy to help you with this. I did some research, and I found this thread on Community discussing a possible workaround: * How to Exclude/Filter Out an Author from Recently Updated results. You could either use SQL to filter this out, or write a User Macro: I would write a user…

Steve, Oh, I just saw that Nágila linked you to this bug ticket: * CONFCLOUD-65260 Can not embed Team calendar macro on the new editor I can read from the ticket that the problem exists in the new editor, and it's unfortunate that there's no workaround in the meantime. I've included details for your case on that ticket…