Shannon S Atlassian Team

Hi Steve, Thank you for reaching out! I had a look into your issue, and I realized you've also raised a ticket with Support for a very similar issue. Could you confirm if this is the same issue here? If so, I'll start watching your ticket so we can make sure to add the resolution here once the issue is determined. Regards,…

Good morning, Alain! Thank you for reaching out to the Community for this! I was able to find some similar cases to this, and it appears there is a bug ticket logged: * CONFCLOUD-65902 'User Profile' macro does not display user's profile picture after a page is published It's reported that if you add a style macro onto the…

Alastair, Thank you for providing the screenshot! I hadn't seen if you sent it before, other than the error message itself, but the screenshots help us understand how the error appears in the UI. Upon investigation, I noticed that you have created a support ticket for this same issue that is currently being investigated.…

Xie, Thank you for verifying. We'll need to see your Confluence logs because this is definitely not a regular issue. I would recommend opening the server logs and tail them, then trigger the error. You'll be able to match the timestamp with the exact time that you triggered the error. It might also help if you aren't using…

Hello Michael, Thank you for reaching out! There are a few requirements for your Confluence server in order to use with the mobile app. Have a look below: * Confluence Mobile I would advise you to review all points carefully on that article. Let me know if you have any questions about it. Regards, Shannon

Tony, Thank you so much for the detailed explanation! It's really appreciated. Regards, Shannon

Jason, Thank you for providing that update! Happy to hear you were able to resolve it. Take care, and have a pleasant weekend. Regards, Shannon

Bhakti, It's no problem at all! I just didn't want to waste your time if we were both asking you to do the same things to test. :) Thank you so much for providing that ticket number, I'll include my details there as well! Hope we can see it resolved soon now. Take care, Shannon

Hi Ken, Thank you for reaching out! Happy to help. Can you tell me more about in which way the macro isn't working? Any error messages, screenshots of the error, etc. will help. You can also check the Confluence server logs when triggering the issue and let me know what error you receive. Regards, Shannon 

Bhakti, Before I start working on any questions here on Community, I make sure there isn't already a support ticket to avoid wasting any time asking for details that have already been asked. I'd prefer not to have a case here and there, in order to save time. I've tried to find your support ticket under this email address,…

Anand, Glad the workaround helped you! Take care and have a pleasant weekend. Regards, Shannon

Edwin, That's fine! Looking forward to hearing from you soon. Regards, Shannon

Michael, Thank you for the information. Yes, that's the Confluence Office Connector PDF viewer. Thank you for the confirmation. If the PDF isn't attached to a space open to anonymous users, then it would make sense that it doesn't load for the anonymous user. Can you explain more about how your permissions are set up? What…

Hello Dawnn, So sorry for the delay! I was researching your issue but I see now that you were able to resolve it. Could you let us know what the issue ended up being? It can help other users in the future. Regards, Shannon

Bhakti, Thank you for confirming that! As soon as you get the logs from Confluence we can proceed. It will be able to tell us why it's not able to connect to Bamboo. Failing that, we can raise a support ticket, but we will still need to be able to review the logs for that. I will await your reply! Regards, Shannon

Hello @Christoph, @Normann P_ Nielsen _Netic_, I apologize for the delay on this as I hadn't seen your reply. The issue on this case originally was that the article was anonymous, but when you're logged in as a Jira user you aren't able to see it. This is because when you are logged in as a Jira user, Confluence doesn't…

Hello Chad, Thank you for reaching out to us. I've looked into this for you. Each workstation needs to trust the app in order to add it to the whitelist. This is installed directly on the user's computer, and it doesn't communicate with the others to know if it's been trusted. There's a feature request for this that you…

Hello Maksim, Welcome to Community! It's nice to meet you. I raised a feature request for that exact thing a few years ago, but unfortunately it has been closed as we do not have plans to implement it in the near future. * CONFSERVER-31573 Ability to Bulk Import Office Documents (Server) * CONFCLOUD-31573 Ability to Bulk…

Hao, It should definitely work. If you're running through a proxy though, you might need to update it there as well. I also wanted to mention, although it's mentioned in the document, disabling clickjacking does open yourself up to vulnerabilities, so please be aware of that! Let me know if you run into any trouble.…

Dušan, Thank you for reaching out! I believe you are asking that when a person views a Confluence page, the recent edits are highlighted in another color? For this, you would need to use the Page History and Comparison Views. Note that it's not possible to highlight the changes in the regular page view, so if a user wanted…

Alastair, Thank you for reaching out! Happy to help! * Can you tell me, are Jira and Confluence on the same Cloud instance? * Is this when you're using the Jira Issues Macro, or are you using another macro? * It will help as well if you can send a screenshot of the error itself. Thank you and I look forward to hearing from…

Hello Nicolai, Welcome to Community. It's nice to meet you! Currently, the calendars respect permissions from the space the are in, and add/edit/delete permissions are all related to the edit permissions of the space. There's a feature request below that is asking for more granularity. I would recommend that you vote on…

Xie, Hello, thank you for reaching out! Happy to help look into this issue for you. Can you tell me: * What version of Confluence are you running? * Does this occur for all pages? * Does the name of the page have any special characters in it? * Does this occur for all users? Thank you for your help. Regards, Shannon

Thank you, Edwin. The development team has tried to replicate the issue using Jira 8.0.2 and UPM 4.0.1, but were not able to. * When you upgraded, which version did you come from? Can you let us know the exact steps you took to perform the upgrade? * Can you let us know anything you might have done with your Jira instance…

Olegs, You should just be able to login to the support portal and see the ticket under your Atlassian ID as you are logged in currently. I tried to add your Gmail address as a participant, but it doesn't come up as having a valid Atlassian ID account. You can create a 2nd account with that ID, or just login to your…

Hi Brenda, Welcome to Community and thank you for your vote! It seems to have a large number of votes and is quickly gaining traction, just seems to have slowed within the last month. Thankfully by having this thread here, we can get more people interested in the feature, and maybe see it in the future. Take care, Shannon

Hello Florian, Thank you for following-up on this thread! Anonymous Access in Confluence means any users from the internet which are not logged into Confluence. Thus they cannot be contained in a group, or else you would need to create a Confluence license for them. I would recommend using a Whitelist on Confluence or in…

Hi Edwin, I also just added one more question from the developer but I don't think I got it in time for your answer. Are you on Server or Data Center? And from which version did you upgrade? Shannon

Edwin, * Can you just confirm with me, is this a new Jira installation, or an upgrade? * Is this the Server or Data Center version of Jira? * Have you ever tried to use this feature in the past, and did it work properly then? * Have you made any customisations on Jira? * Are you running behind a firewall or proxy, and does…

You're welcome, Edwin! I'm working with the developers on this end, so I will be sure to update you with any information I have. They may need some further details from you so stay tuned to this space for that. :) Shannon