Shannon S Atlassian Team

You're welcome, Alex! Happy to help. If you have any trouble please let us know! Regards, Shannon

Hi Ian, That's great! Thank you for letting me know. Good luck with the rest of your installation and I hope you have a nice rest of your week. Regards, Shannon

Hi Jonathan, Great question! Thank you for reaching out. As you suspected, the token is tied to the user's account. So if you disable that user in Jira in order to free up the license, then the tokens will no longer be able to be used. In that case, you will indeed want to have your new admin generate new tokens, and you…

Hi Michael, Please disregard my last response! Using the information that the other poster has included, I was able to determine the bug for this issue is as follows: * CONFSERVER-58207 View File macro loading indefinitely for anonymous user. You can check out that bug for a workaround in the meantime. Please be sure to…

Hi there, Thank you for providing this information! I was able to discover that a bug was logged for this the other day using the details you provided: * CONFSERVER-58207 View File macro loading indefinitely for anonymous user. There's a workaround as follows: Replace the view file PDF macro with the newer file previewer:…

Hello Jeremy, Welcome to Community. It's great to have you! I'm happy to elaborate on this for you. * Per Upload Files: Confluence allows you to attach most file types, but you cannot attach a folder of files (including folders created by applications like Keynote - you'll need to export your presentation to zip or other…

Hello Brian, Thank you for reaching out! Happy to help. Can you please attach a screenshot of the specific modules that you enabled for the HTML macro? I trust that you enabled the right one, I just want to verify. Secondly, when you click Insert > Other Macros, and type HTML in the search, can you show me what results…

Enrique, Thank you for reaching out! Happy to help. In clustered Confluence, the backup is is available in the backups directory of the home directory of whichever node you are connecting to. It is not possible to configure it to go to a specific node. I wanted to let you know as well that your Confluence version of 5.4.4…

Hello Lilia, Thank you for reaching out to us! You can just use the Linux default partitioning for Confluence. Let me know if you have any trouble. Regards, Shannon

Hello Abilesh Kumar, For your safety, I have removed your phone number from the post. Please note that as Community is a public forum, anything you share here is public and will be indexed by search engines. Regards, Shannon

Hello Ian, Welcome to Community! It's nice to meet you. I've had a look at that page, but it appears not to be broken anymore for me. Could you confirm? If it's still not working, can you let us know specifically which links are not working? The page refers to this article for the download links: * Database JDBC Drivers…

Hello Ayrton, Thank you for reaching out to us! Happy to help. This error means that the user's Atlassian account has been disabled everywhere in our system, and not just on your Cloud instance. It would need to be re-enabled by the organization's admin. You'll need to check the domain of their email address and then find…

Hello Ankita, Thank you for reaching out! Happy to help you with your issue. I just have a few questions for you. * Please let me know what your Confluence server version is. When migrating, did you do an upgrade or was it across the same version? * Please let us know the exact steps you took to perform the migration. Did…

Hello Ruben, Thank you for reaching out! Happy to help. Below you can review where you are able to find these advisories, including how to ensure that you receive these updates via email: * Security Advisory Publishing Policy We will send a copy of all critical security advisories to the 'Alerts' mailing list for the…

Hello JinDooHwan, Thank you for reaching out! I'm happy to help. I would recommend adding the text into your <video tag itself: <span>oncontextmenu</span><span>=</span><span>"</span><span>return</span> <span>false</span><span>;</span><span>"</span> You can also embed javascript on the page, like this: <span>…

Hello Alex, Welcome to Community! It's great to meet you. I'm happy to help answer your question. It's unclear from your message if you are on Confluence Server or Cloud, but I'll share the instructions for both. Confluence Server There's an add-on below that would allow you to have both an intranet and extranet in the…

Hello John, Welcome to Community! It's great to have you. Happy to help with this issue; I just have a few questions for you. * Could you confirm with me if the issue occurs on other pages, or only this one page? * Can your other users replicate the issue? * What kind of changes did you make to the page? * If you…

Michael, Thank you for following up! Can you confirm when you say area permission you are referring to the space permissions? Earlier you answered in question that the attachments themselves aren't open to anonymous users, but your reply now states otherwise. Could you please confirm? I suspect there might be confusion…

Hi Khuong, Happy to hear that it helped you! Thank you for the feedback. Regards, Shannon

Hi Andrew, Thank you for letting me know! Could you let us know if you were able to complete the installation? Are you still having any issues? Regards, Shannon

Hi Jesse, Yes, I am not quite sure the function of that but I am watching your ticket as well so I can find out what Nágila discovers. Regards, Shannon

Hello Heike, Welcome to the Community! It's nice to meet you. Could you let us know exactly which error message you're getting and which page are you getting the error on? It shouldn't require a VAT number specifically, but it will charge you VAT. You can try from my.atlassian.com if you haven't tried to pay there yet…

Hello Anand, Thank you for reaching out! This feature is not available in Confluence, and it is not something we plan to implement in the near future. Please note that I am simply including the following information as a reference for any Confluence Server users who come around looking for a similar solution. In Confluence…

Saurav, Thank you for reaching out! Happy to assist you. * Can you let us know the purpose of the restore? Are you trying to install into an empty Confluence site to recover, or are you using the restore in order to upgrade or migrate? * The backup seems rather small, so I am assuming it comes from a Confluence site…

Hello Autumn, Welcome to Community! It's nice to meet you. According to Google, it is possible to embed a playlist. Have a look here: * Embed videos & playlists Embed a playlist * Sign in to your YouTube account on a computer. * On the left side of the page, select the playlist you want to embed. * Copy the playlist ID…

Hello Jesse, Thank you for reaching out! As you mentioned, you've also created a support ticket for this and I see that my colleague Nágila is currently working on this issue with you. I've let her know about your thread here, so she will be sure to update this once you two find an answer to your question. Thank you for…

Hi Libby, According to their listing, Labels Cage is expected to support Confluence versions 6.0.1 - 6.15.3. I would recommend contacting the company directly from their vendor page in Marketplace. There, you will be able to find an email address for them. Hopefully this is still in use! Regards, Shannon

My first job was at Fort Delaware State Park. For a few years, between 10 and 16 years old, I actually volunteered there and spent my summers living in the 19th century. When I became old enough to be paid to work there, they moved me onto the mainland and I worked as a seasonal secretary. I mostly spent time creating…

Hi Andrew, Were you able to obtain the attachments when you discovered you were checking the wrong folder? Regards, Shannon

Glad to hear it's all settled! Take care, and have a pleasant weekend. Regards, Shannon