Shannon S Atlassian Team

Hello Kirti, Thank you for contacting us about this. Let's try to get to the bottom of this. Could you confirm if on page 1, are there any emoji being used on the page? Any special macros that exist there and not on page 2? Or is there anything else you can tell me about the difference between the two pages? Regards,…

You're welcome, Robert! Happy that I was able to help you. An upvote and accepted answer is certainly appreciated, but you can also send feedback directly to the founders from the below form: * Feedback for the Founders Thank you so much and I wish you a pleasant week. Regards, Shannon

Hello @Hotline Redoute Suisse, Sorry about that! The link I shared earlier is this: https://confluence.atlassian.com/jirakb/incoming-e-mail-cannot-create-issue-in-jira-7-790959539.html?_ga=2.125338570.1303641017.1557736398-1483961444.1556008674 I have tested it as it's the same link from earlier, and it appears to load for…

Tobias, That's great news! Thank you for letting us know. Take care, and have a pleasant week. Regards, Shannon

Shai, Thank you for confirming that. Can you please try with Go to Insert > Files and images and upload a file. Let me know if you have the same issue from this menu. Regards, Shannon

From your reply, when you say "script not applied" I believe you mean that you did apply it, but it did not work as expected. Is this correct? As we tested this to work on 6.6, I would recommend that you first do the upgrade as required, and then you can test the script again, and see if it works there. Let us know if you…

JinDooHwan, The script has been tested to work with the multimedia macro, but it appears that from your script, you're trying to use an iFrame. Can you test using the Multimedia Macro and let me know how it goes? Secondly, I would really advise against you remaining on version 5.9. It is imperative that you upgrade from…

Hello Aaron, Thank you for sharing this with us. That's incredibly strange. I'd love to get to the bottom of this with you. * Can you confirm your Confluence version? I believe you might be on 6.15.0, but I want to be sure. * Does this occur in all spaces, in all places in Confluence? * Do all of your other users…

Hello Janos, Welcome to Community; it's nice to have you! The Embedded H2 database as you may know already is useful for evaluating Confluence instances, but can cause a lot of issues when used on an instance being run as a production instance. * Is this an evaluation still, or a production instance? * When is the last…

Hello Doug, Welcome to Community and thank you for following up on this! In the current version of Confluence, I agree that it's not very clear in the heading that you must have been given explicit permissions to a space in order to access unrestricted pages. The view is as follows: For the sake of text search: Everyone…

Hi there, and welcome to Community! How incredibly frustrating that it's not following the Confluence set format for US English! I think Tempo is specifically a Jira add-on, and I'm not aware of any for Confluence. Could you confirm that's what you are using? If so, the issue occur with other aspects of Jira or only on the…

You're very welcome, Roberto! Just let me know if you have any questions! Otherwise, take care and have a pleasant rest of your week. Regards, Shannon

Hi Robert, As far as how the new Full Width Mode will work when it's been added, I'm not really sure. I bet you could ask that on the discussion I mentioned previously, and the development team can let you know. My assumption would be that the new features would be available when you go to edit the page. For the missing…

Hi Dave, Thank you for letting me know that! When I had researched your error, a few different things were coming up in both our support ticket history and on the Jira instance, and so I needed to know a bit more about the circumstances surrounding it. As for your case, you can confirm you recently migrated from Cloud to…

Glad to help you, Ramiro! Happy to hear that you were able to determine the issue. Take care, and have a pleasant rest of your week. Regards, Shannon

You're very welcome, Jacqueline. Take care! Regards, Shannon

Hi Robert, Thank you for sharing that. So I am then gathering from your response that the Publish button is indeed at the top of all new pages you create when selecting Blank page? In that case, then it has been rolled out to your instance. Now, for the features you want: * Create Columns* Are you referring to the page…

Hello Florian, Thank you for verifying. So from your response, I understand that TWO macros are involved; both the Excerpt Include Macro and the Excerpt Macro. Is this correct? I was investigating this issue, but I just realized that you raised a new ticket today with the support team for this same issue. To avoid anyone…

Hello Dave, First of all, welcome to the Community! It's great to meet you. I understand so far that you are using Confluence, and you are having an issue with performing some tasks in the Universal Plugin Manager. Can you just clarify with me what exactly you were doing at the time you receive the error? Is this the…

Hello there, Roberto! Happy to assist you with this. We have an article below with a few different ways you can determine which users are licensed: * How to get a list of active users counting towards the Confluence license Within the UI, you can get a listing of groups and users that are assigned Global Permissions by…

Hi Tim, Thank you for confirming. I was able to confirm now that the decision was made and the announcement was sent out over a year ago, but we didn't start removing it until a few weeks ago, in the 2nd week of April. That would explain why it didn't break for you until now. Terribly sorry for the confusion! Glad to hear…

Hello Kevin, Happy to help you with this! Let's find out where that feature went. Confluence Team Calendars enables you the ability to add events from Jira, with dates based on a Project, a Saved Filter, or JQL. You can read more about it on our documentation Add Jira Events > Add JIRA Issue Dates. Is this the feature you…

Hi Ramiro, Thank you for reaching out! Happy to help. The fact that Confluence doesn't see the existing database settings in confluence.cfg.xml leads me to believe that something didn't get copied over entirely or updated. * Both the Confluence Installation Directory and the entire Home Directory need to be copied over to…

Hello Tim, Thank you for reaching out! Happy to help. Could you tell me how long ago this worked for you? We deprecated basic authentication as well as cookie-based in favor of API tokens, but it has been over a year since we made this change. I would recommend that you generate the API token per the article above, and…

Hello Nicolas, Thank you for reaching out regarding this! I've had a look at the workaround you mention, but I see that it doesn't mention to replace any lines, but to add it to the <Host> element. You should already have some existing Context paths there, but don't modify those, just add the new lines inside of the <Host>…

Hello Shai, Welcome to Community! It's nice to meet you. I have just a few questions for you in order to help understand the situation. Please let me know which method exactly you're attaching the document to the page. See Upload Files for details on the various methods, and let me know which one you're using. If you can…

Hello Jacqueline, Welcome to Community! It's great to meet you. The issue you are experiencing is actually a bug: * CONFCLOUD-57252 Move cursor is showing instead of pointer cursor when hovering over an image At this moment, there is no workaround for the bug. You can help out by clicking on This affects my team so we can…

Hello Tobias, Thank you for following up with those details. It's very helpful. As for the log, you don't need to send me the whole file. What you can do is trigger the error message in the UI again, while you tail your Confluence Server logs. Then, you can send me the exact error that occurs in those logs at the same time…

Jack, In that case, can you help me to understand what exactly happens when you say the SSL with HTTPS isn't working? The other two steps I recommended earlier can help us to understand that. * Open Developer Tools and seeing is occurring there. You can check the Network tab, and it'll let you know what it's stuck on. *…

Hello Tobias, Welcome to the Community! It's nice to meet you. Can you just clarify exactly which issue you're having? The following is a bit unclear for me, and I think there might be a typo or some missing words: This also has until the import of the XML into the new installation is working. During the import, however,…