Shannon S Atlassian Team

Hello Soujanya, Thank you for reaching out! AWS is a product supported by Amazon, so my knowledge of AWS is quite lacking. I'm not too sure myself, but I found a few resources that might help you: * Lambda Proxy vs Lambda Integration in AWS API Gateway * Lambda Integration vs Lambda Proxy Pros and Cons There are also a few…

Hello Ronen, Welcome to Community and thank you for reaching out! I see you already found this, since your question title is the same and I see your comment, but I'll include it for anyone else that requires this and happens upon this question. We have the feature request below: * CONFCLOUD-1373 Support RTL languages (e.g.…

Hello Florian, Thank you for reaching out about this! I do know that a few macros do not yet work in Confluence Mobile, but they should be giving you an error message as follows: They shouldn't be just not loading the page itself. Can you tell me, if you were to use the Excerpt Include Macro to display something other than…

Hi there! Welcome to Community and thank you for reaching out. Indeed, Chinese is only available for the Jira suite in Cloud, and not for Confluence and Team Calendars. We have a feature request below that has been created in order to add Chinese languages to the Confluence suite: * CONFCLOUD-593260 Confluence availability…

Hello Ryan, Thank you for letting us know you are running into the same issue. If you're not able to find Directory > Managed Accounts, then that means you are not the Organization Admin for your domain. Keep in mind that the role Site Admin is different from the Organization Admin. The Site Admin administers the Cloud…

Robert, Glad to hear everything was clear, but that's odd to me if you don't have the option. So when you click the plus sign on the left-hand side of Confluence, what templates are you seeing that are available? When you create a new page using the default template, is the publish button at the top of the page or not? As…

Mrinalika, This is absolutely correct. For a better idea on what's not possible in Confluence Cloud vs Server, have a look at the Functional Differences in Confluence Cloud. I hope that has clarified things for you! Regards, Shannon

Hi Robert, Right now, Confluence Cloud is rolling out a new editor, and you're seeing this in the example when the Publish button is at the top of the page. For more details have a look: * Confluence Editing Improvements You can make sure to choose the new editor when creating pages from certain templates, or when choosing…

Shahriyar, Thank you for reaching out! I'm not sure if you've checked the updated page, but since I sent this response back in November, a lot has changed. I would encourage you to review the page as it is now, which also includes a link to our roadmap! * Confluence Editing Improvements * Confluence Cloud Editor Roadmap -…

Mrinalika, Writing a User Macro is something limited only to Confluence Server. Even then, something like this might be a bit advanced and so it's hard to say if one could accomplish it from a single User Macro. If you'd like to give it a try, you could install an evaluation Confluence Server instance and see if it's…

Jack, Thank you for the follow-up! When you open the page in your browser, I could recommend opening Developer Tools and seeing what occurs there. You can check the Network tab, and it'll let you know what it's being stuck on. I'm also assuming your SSL isn't going to be setup for simply 'localhost' and you have a URL for…

Anh Dang, Thank you so much for the follow-up! Please do share once the issue is resolved. Regards, Shannon

Hello Rob, I'd really love to get to the bottom of this, and I know how frustrating it is that you're not able to get into your brand new Confluence installation and get moving. The error message you are seeing in the UI is letting us know that we can check the Confluence Server logs in order to see what the problem is.…

Hi there, Thank you for following up! I'm very sorry that I didn't include this in my example, but according to the document I sent you, How to Use Javascript in Confluence, you have to call AJS before any query. I would recommend the Multimedia Macro for this, as it won't work the same if you're just using the attachments…

Hello John, Thank you for the follow-up. Something in the page history could be causing this or it even could be a resources issue. The best thing to do the next time you see this is to reach out to Cloud support so we can get a look at your server logs, and see exactly what is causing the problem. Thanks again! Regards,…

Michael, Thank you for confirming! it's certainly possible to disable the legacy PDF macro. However, you want to make sure you've first completed the workaround from the ticket: * How to Replace Old View File Macros with the New File Preview Macro If you don't complete this first, then you will end up with issues on your…

Hello Brian, Very strange indeed, thank you for sharing. Let's try the following: * Try to insert the macro instead by typing { followed by html and see if it shows up in that menu. * Failing that, try to clear the Confluence plugins cache. This should be performed during maintenance hours. * Otherwise, you can to reindex…

Hi Enrique, In that case, it's in the home directory of whichever node you are connecting to. I hope that helps! Let me know if you have any questions about it. Regards, Shannon

Hello Lee, Thank you for reaching out to us. That's a great suggestion! There's nothing like that in Confluence at this time, but I've raised a feature request below: * CONFCLOUD-66435 Ability to see if a question has been answered from Confluence Search Please feel free to vote on that request! If you subscribe to it,…

Hello Om, Thank you for reaching out! I'm happy to help resolve this issue for you. I've tried by attaching an Excel file (.xlsx format) to a page in Confluence version 6.14.2. I'm using the Excel Macro to display it. The spreadsheet has 50+ rows, and I can confirm that all rows are being displayed. Could you confirm if…

Hello Frederic, Welcome to Community; it's great to have you! There is not currently a built-in way to synchronize spaces in Confluence across instances, but I have raised a feature request for this a while ago. I would recommend that you vote on the request and subscribe to the ticket below in order to be updated of any…

Hello Mike, Thank you for reaching out! Can you please clarify exactly what you're looking to find out? Are you referring to uninstalling add-ons from Confluence? Typically when you uninstall an add-on from Confluence, the only thing you need to be aware of is that you may still need to cancel your subscription. See below…

Hello Robert, Welcome to Community! It's nice to meet you. I assume that from your post you might be referring to Confluence Cloud. Could you confirm? An overview page is basically just a regular page that has been set as the home page for a given space. When a page is an overview page, it won't be possible to save to…

Hello Mrinalika, Welcome to Community and Confluence! It's nice to meet you. I believe what you're looking for might be possible in a few 3rd-party add-ons, such as: * Content Exporter (Word, PDF, HTML) * Scroll PDF Exporter for Confluence You can add these to your instance as a trial and test them out; see if their…

Hello Chintan, Welcome to Community! It's great to have you. * Can you confirm what the document type is that opens in Google Docs? * Does this happen for all users? * Do you happen to have the Google Docs extension enabled on Chrome? Does this only occur in Chrome? * Is the attachment only being linked on the page, and…

Hello Michael, It's nice to hear from you again! I'm sorry that you've run into this error once again. The causes are the same as the ones I mentioned in February: * Solved: Suddenly we have an System Error The article that I linked previously would still apply here. If it isn't your memory this time, I would check the…

Hello Jack, Welcome to Community! It's nice to meet you. Were the instructions you used for the self-signed certificate from Atlassian? Would you be able to show us what you've followed so far? I believe you might have already reviewed the below article? * Running Confluence Over SSL or HTTPS If you can tell us exactly the…

Hi Luciano, Welcome to Community! It's nice to have you. I understand that you are having issues applying your license. Could you help me to understand the exact issue you're having? It's not clear from your description. There are instructions below on how to update your license, both manually and in the database (if you…

Hello Mahendar, Thank you for reaching out! I just want to be sure that you were following the restore process below? * Restoring a Site Can you explain to us the situation surrounding your restore? * Are you migrating the instance to a new server? * Are you restoring a 6.10.1 backup into a 6.10.1 instance, or are you…

Hi Ruben, Wow, thank you for that. I hadn't noticed how out of date it is. I've submitted the feedback to have the article reviewed and updated. I'm so glad you were able to get subscribed to the mailing list for security advisories, even with the out of date article. Thank you again, and have a pleasant rest of your week.…