Shannon S Atlassian Team

Hi Jeff, Thanks for contacting us about this. So indeed, the Excerpt Include Macro wouldn't be right for you, since the purpose of the macro is to provide a way to include information from one page without having to update each page when you need to correct the information in the excerpt. You could just have that…

Hello Giovanni, Thank you for contacting us! This is definitely not the desired behavior in Cloud. We'd like to have a look at your instance for you in order to see what might be causing unexpected performance issues. Could you please raise a ticket with our Cloud Support team? That way we can have a look at your specific…

Hello Patricia, Welcome to Community! It's nice to meet you. Could you clarify exactly what it is you are doing and what the issue is? I understand the following: * You're creating a page in Confluence with the new editor, and I believe you are using the Retrospective template to create this. * It's not clear what you mean…

Hi John, Thank you for contacting us! The Jira Issues Macro does provide the ability to display information in Confluence based on specific fields, or a JQL query. Do you have a JQL filter you've created in order to display the information you need? You could then use this in your Jira Issues Macro. See the section…

Hello Helen, Thank you for contacting us! Happy to help you track down a solution for your team. I apologize but I am really not familiar with the show-and-hide-macro or the Visibility plugin. Could you tell me, was this a 3rd party add-on? The add-on Visibility for Confluence sounds familiar to what you are describing.…

Hello Greg, Happy to help you with this. The How-To article Template is created using the How-To Blueprint. The Blueprint is what creates this index page at the root of your space. It's not possible to modify the behavior of the Blueprint. You could either leave the index page as is, and change the permissions so other…

Hi Jogarao, Thank you for contacting us! I found a thread on our Developer Forum that might help you! Have a look at the thread below, and feel free to raise another question there if the solution doesn't help you. * Set Page Restrictions programmatically Take care and kind regards, Shannon

Talal, I'm so sorry to hear that your Team Calendars application isn't starting as expected, and I'd love to help get you up and running. Can you confirm with me the version of Team Calendars you upgraded to? I would recommend the following steps found on this article, Unable to Enable Team Calendars. Update the plugin…

Hello Manish, Welcome to Community! It's nice to meet you. The ticket JSP-398396 was the ticket created for Fidel by our Marketplace team. Its contents can only be viewed by Fidel and his team. As a result, you can see that Fidel replied that the issue is indeed a bug, and he provided that URL: *…

Hello Jay, Thank you for following-up on this thread! So if Kieron's users were all public, that is, anonymous, and without an account on Service Desk, then they can access the pages if the space has Anonymous permissions applied. If your users all have Customer accounts in Jira Service Desk, then Confluence doesn't…

Marie, Thank you for sharing that with me. I believe the reason for it omitting the symbol is because it's not included in the default PDF export language. From the following article: Create a PDF in Another Language * The only font files supported are true type fonts and true type collections. The accepted file extensions…

Hello David, Welcome to Community. It's nice to meet you! It is the expected behavior in Confluence Cloud that the anonymous users will still see the sidebar (including Space Settings and the + button to create pages). Please do still confirm that you have the page proper permissions. I assume you have already reviewed the…

Hello, Thank you for reporting this to us. Would you be able to send me an example in a screenshot of what you're referring to? I'd like to look into this and see if it's a bug, or expected behavior. Regards, Shannon

Hello Ray, Happy to help you with this! Could you confirm exactly which macro you are using for CQL Search? A lot of our macros use CQL search but there are none called that specifically. I'm aware of a 3rd party add-on called CQL Search but this one is specifically for Confluence Cloud, whereas your question is tagged as…

Hello Theshma, Welcome to Community; it's nice to meet you. I think you might be referring to the Meeting Notes Blueprint. You can create a Meeting Notes page in Confluence by using this template as follows: To create a meeting notes page: * Choose Create from template in the Confluence header * Select Meeting Notes and…

Thank you, Casey! For some reason that link wasn't appearing on the bottom of my window in my Confluence instance. I was able to replicate it in another instance now, and I am working on reporting that as a bug to the appropriate team. I was able to obtain the link where it should be pointing which is as follows:…

Thank you Rob, I've reviewed the logs with the development team, and it appears that the template renderer thread was stuck. It seems that it is not related to the UPM after all, and should be resolved with a restart of the server. However, to clear the cache, it's required that you stop Confluence, delete the directories,…

Hello Rob, I'm looking over your logs now, but I just wanted to make sure you saw that the instructions for uninstalling an app manually doesn't require you to have access to that page. I mentioned the section regarding uninstalling a JAR file (which is normally how you'd do it in our other applications), but there for…

Hi Philipp, Thank you for following-up on this thread! I would recommend that you create a new question with your issue. You can include any screenshots and what status those issues are currently in so we can determine the problem. This thread is a bit old and so by creating a new thread you can ensure that our Community…

Alex, I'm sorry to hear that you won't be able to use the Google Drive integration for this reason. Fingers crossed we can resolve this ASAP to get you up and running! Regards, Shannon

Hello Larry, Thank you for bringing this up. Confluence should definitely not be causing your system to freeze up. I'd love to know more about why this is happening for you. I ask that you please create a support ticket with our Cloud Support Team. This way they can have a look at your system log files and determine the…

Hello Ali, Welcome to Community. It's nice to meet you. The square bracket [ was the shortcut on the former editor in Confluence Cloud, but we've been rolling out a new editor to our Cloud instances. It's likely that you are currently on the new editor, which is why the shortcut isn't working. To insert a macro in the new…

Hello Alex, Happy to hear about your eagerness to try out our new Google Drive integration! I'm also disappointed to hear that it's not working as expected for you. I looked into this issue and it does appear that Confluence is having issues displaying files from Google Team Drives. Have a look at the reported bug below: *…

Hello Jóhannes, Interesting question, thank you for asking. The users will need to be licensed on both instances in order to access the content. If you want to save licenses then it would make more sense to merge the two instances together. Unfortunately on Cloud, merging two instances together isn't as easy. * How to…

Casey, You're right, my apologies. Could you show me exactly where in the window you clicked the Early Access Program link? I'm attempting to replicate it on my instance to see what URL I get, but I am not able to find that menu item now. Regards, Shannon

Hi Darrel, I've had a look at Anh's ticket, and it is still ongoing at this moment. I recommend you raise the request with the Cloud Support Team so they can help to determine the issue. Once resolved, you can feel free to follow-up here. Let me know if you have any trouble! Regards, Shannon

Hello Sibi, Thank you for clarifying that. Unfortunately it's not possible to do something like this out-of-the-box, but you might be able to find a Marketplace Add-on that provides this functionality. You can find our current import options below: * Import Content into Confluence (for 6.6.* versions) Another option would…

Hello Ohad, Welcome to Community! It's nice to meet you. When referring to the API tokens you generate for yourself, per the article you sent, there is no expiration date on those. You can destroy those when you don't want to use it anymore. However, there's another token you can generate as an Organization Admin, if…

Hello Hyungsub, Thank you for contacting us. I wanted to let you know that I've removed your private details from the thread, since this is an online forum, all of your information is public. I discovered that you created a case for the same thing in our support system. As a result, you contacted us to let us know that the…

Fabienne, Thank you for contacting us! Although I can see how that would be very useful, it is not currently possible to embed Confluence Macros within the Confluence Questions add-on. I've created a feature request for this below: * CONFSERVER-58301 Provide the ability to use macros within Confluence Questions Please vote…