Shannon S Atlassian Team

Hello Andrew, Yes, this is a paid add-on. You can view the pricing from the Marketplace listing itself: * Source Editor for Confluence - Pricing I hope that helps! Regards, Shannon

Abhijeet, Thank you for following-up on this thread. You will want to first make sure that your networks allow access to all IP and domain ranges as I mentioned above. At that time, if you are still having issues, then you need to contact Zephyr support. They will be able to help determine the cause of the issue. Let me…

Hello Daniel, Thank you for contacting us about this. As my colleague Bruno mentioned, you can capture it from the URL when creating a template. The easiest way to do this is by first inserting the Create from Template macro on a page. Once you've inserted the macro on a page, publish the page. Then, right-click the…

Hello, Thank you for the follow-up. Happy to hear that it is now working for you. If you encounter the issue again, please raise a ticket with our Cloud Support Team. They will be able to have a look at your server logs and determine the cause. Take care and kind regards, Shannon

Hello Jiri, Thank you for sharing this. It appears that something might be ending the connection before you are able to upload the attachment. * Can you let us know if you are behind a firewall or proxy? Can you bypass that and see if you are able to upload the attachment? * Does anyone else run into this issue? * Does the…

Hello Klaus, Thank you for contacting us. I've seen this error in the past where the database user didn't have proper permissions. I would recommend reading through this post: * Atlassian Community: Cannot call sendError after the response has been committed To resolve this, have a look at this article: * Database Setup…

Saúl, Thank you very much for providing those details. I don't think the pending update of UPM is the cause, but I would recommend running that update anyway. I'm interested to know the results of the other information I asked about, could you tell me if you were able to have a look at the server logs? That will be most…

Hello Ilcin, Thank you for contacting us. The maximum file size for attachments is 100 MB and can be configured in your Confluence administration: * Configuring Attachment Size To configure the maximum file size that can be uploaded: * Go to > General Configuration. * Choose Edit. * Enter the maximum size next…

Hi Erick, Thank you for confirming that! I noticed your feedback on the bug where you provided the details about the workaround. Thank you for that. I've updated the scope to include your version information. Do let us know if you have any further questions. Thank you again; have a pleasant week. Regards, Shannon

Hello Richard, Thank you for contacting us about this! We'd like to be able to see your log files for this case but we will require a support ticket for that. Please check your email for the ticket number and provide us the following on the ticket: * Your Support Entitlement Number (starts with SEN-######). Please check…

Hello Erick, Goedemorgen! Thank you for contacting us about this. Can you tell me, are you able to test to see if this is only with Dutch, or does it also occur with another language? I ask because we have a bug report logged by my colleague here in Amsterdam and I think it might be related: * JRASERVER-67851 Some JIRA…

Hello Saúl, Thank you for contacting us, and I wanted to welcome you to Community. It's nice to have you here! That sounds like a very strange error. Could you please share with us a screenshot of how the error looks in the UI? As this is on the server version of Jira, there might also be some information in your server…

Hello Catherine, Thank you for contacting us about this. Can you tell me, how long after adding the events are you checking the calendar? It appears that there is a known issue with sync times and Google Calendar according to our documentation: * Subscribe to Team Calendars from Google Calendar Google Calendar refresh…

Hello Sajad, Welcome to Community. It's nice to have you. If you install our Mobile App for Confluence, then it is possible to edit the page in mobile view. Please note these changes may also affect the desktop view, since it's not possible to modify ONLY the mobile view. We have a feature request below for being able to…

Hello Patrick, Thank you for contacting us about this. Can you tell me how you've configured Synchrony for your reverse proxy? I will send you a few things that I think might help, but please let me know if you've already reviewed these steps. We have a few examples outlined below of how you might configure this on your…

Hello Kai-Uwe, Welcome to Community, it's nice to have you! * Can you let us know a bit more about what you were trying to do? * Is this a new Confluence installation, or was it an existing instance that you are suddenly not able to access? * What version of Confluence are you running? If you are getting a Connection…

Hello Jiri, That's a very interesting case there. I would say it probably depends on what is causing the upload to fail. You will want to review your Confluence Server logs in order to see what is causing the failure. I would recommend tailing your logs when you trigger the issue again, and you will be able to see what…

Hello Joe, Welcome to Community! It's nice to meet you. Unfortunately at this time, there's no way to export Confluence templates between instances. We have a feature request for this in both our Cloud and Server projects: * CONFCLOUD-30778 Export and Import Confluence Template Cloud * CONFSERVER-30778 Export and Import…

Hello Artur, Welcome to Community, it's nice to have you! You can certainly change the authentication type for your Cloud users to SAML, but it requires a subscription to Atlassian Access. For more information, you can review the article below: * SAML Single Sign On with Atlassian Access Have a look at that and let us know…

Hello Bec, Welcome to Community; it's nice to meet you. Can you just confirm with me that this is in regards to Confluence Cloud? Would you be able to show me how it looks right now on your desktop site vs the mobile site? Lastly, are you testing this on the mobile app, or strictly in mobile browsers? Regards, Shannon

Hi there! Welcome to Community. It's nice to meet you. You can follow the steps at Migrating Confluence Between Servers. In these instructions, you will be shutting down Confluence on both the old server and the new server. Once the migration is completed, you only turn on the new Confluence instance. At this step you can…

Hello Sanjay, Welcome to Community! It's nice to meet you. Can you just confirm with me, are the documents in a personal Google Drive, or a Team Drive? At the moment, it's not possible to embed Google Documents if they are stored in a Team Drive. We have reported this bug for it: * CONFCLOUD-55650 Unable to see embedded…

Hello Hilary, Thank you for contacting us about this. This is definitely a macro I can picture being offered in Confluence, but unfortunately we do not have at this moment. There are feature requests for this to be implemented in both Server and Cloud: * CONFCLOUD-35218 Macro: incoming links - Cloud *…

Roberto, Thank you for contacting us and welcome to Community! It's nice to have you. You can try the following, depending on what errors you see in your Confluence log files (not the ones in the Audit Log): * Universal Plugin Manager or add-on update fails If that does not work, I am very interested to see what errors are…

Hello Kedar, Thank you for contacting us. I'm not familiar with the macro called Test Execution Process. Could you let us know where you saw that? I think there's a possibility that it might be part of a 3rd party add-on from Atlassian Marketplace. However, I wasn't able to find anything like that even available for…

Hello Danielle, Welcome to Community! It's nice to have you. You can customize PDF exports either per site, or per space. The template determines only how a created page will look, but the PDF export settings in the space or site will determine overall how the PDF export looks, not the template. There is also a 3rd party…

Hello Kevin, Welcome to Community! It's nice to have you. I believe you're referring to using a combination of the Jira Issues Macro and the 3rd party add-on called Table Filter and Charts for Confluence. Is this correct? Filtering table content in Confluence is not an available feature, so if you are using the Jira issues…

Hello Ulrich, Welcome to Community. It's nice to meet you. I assume from your screenshot that you might be using Confluence Cloud. If so, this Former User you are seeing is because of GDPR, which means the user has had their information deleted from our systems. It is not possible to change the author of a page, but we…

Hi Anand, Glad to hear you were able to get it to work out. If you run into any other issues with that please feel free to let me know! Regards, Shannon

Hello Akash, Thank you for clarifying. The documents mentioned in the article are the following: * Annotation Type AsynchronousPreferred * Event Listener Module The link at DOCS-2711 is not a document, but a ticket I created with our internal documentation team to update the existing documentation with further details. The…