Shannon S Atlassian Team

Hi Benny, Welcome to Community, and thank you for contacting us about this. In my previous post, I did mention there is no workaround after having a look at the bug ticket. However, Steve worked with my colleague @Nágila Marques in a private ticket, and she recommended the following: When creating a new meeting notes…

Hi Vishnu, Happy to hear you're excited to get to work with Confluence! We have some more videos from our site at Atlassian University that you can have a look at. For private 1:1 training, you can find this with our Atlassian Partners. Our partners provide many services, such as setup, installation, upgrade, and even…

Hello Marc, Thank you for contacting us about this. Can you confirm that you have completely moved off of the embedded H2 database prior to upgrading Confluence? If you have not, then this could be the issue. The embedded database is good for testing an initial evaluation period of Confluence, but we don't recommend using…

Taru, Thank you for contacting us about this. I see that on the 23rd you were able to reach out to the Customer Advocate's team on this issue. Can you confirm you were able to resolve the issue? In issues concerning a specific instance, it's always best to contact the support teams directly for privacy reasons. Let me know…

Hello there! Thank you for letting us know about this. Could you please let us know what error message you're experiencing when you try to update or edit Draw.io diagrams? Does it occur ONLY for Draw.io diagrams, or also when you try to work with other sorts of attachments? Regards, Shannon

Hello Elis, Thank you for reporting this to us. I haven't heard any similar reports of this lately. Can you confirm that you are not accessing Cloud behind a firewall or proxy? If so, can you make sure that our Cloud IP ranges and domains aren't being blocked by your firewall? You may need to explicitly permit them. If you…

Hello Matthew, Welcome to Community! It's nice to meet you. This new experience is being slowly rolled out to instances and so the process to roll out the new experience to an entire instance can differ. My recommendation is to contact the Cloud Support team directly. This will allow them access to your instance and they…

Hello Andrew, Thank you for contacting us about this. I love that add-on myself and I find it very useful. :) There is one very similar for Cloud called Source Editor for Confluence Cloud. Have you seen this one yet? Regards, Shannon

Hello Mario, Thank you for bringing this to us. Besides the warning message you discovered in your logs, could you tell me what error messages are associated with that? This will start with ERROR instead of WARN as you see here in your example. Can you also let me know if this issue occurs for all of your users? Regards,…

Hello Anand, Thank you for contacting us about this! The option Hide Excerpted Content in the Excerpt Macro provides the following functionality: Controls whether the page content contained in the Excerpt macro placeholder is displayed on the page. Note that this option affects only the page that contains the Excerpt…

Hello Stephen, Thank you for reporting this. I've looked into it, and it appears we do have an existing bug reported for this behavior: * CONFCLOUD-64990 "Create from Template macro" ignoring title configured on the macro Please vote on the bug by clicking This affects my team. You can watch the case in order to be updated…

Shai, Thank you for your patience. I would like to see more of your log files, so I have created a support ticket for this case. You can check your email now and you will see an email from Atlassian with your ticket number. If you could kindly reply to that ticket with a copy of your Support Zip so we can have a deeper…

Michael, Thank you for clarifying. That was my mistake, since it looks nearly identical to the Cloud All Updates page, but I see now what you are referring to. I am not aware of exactly what you might be able to do to remove that section, since that page itself is not customisable. It might be possible to remove it using…

Akash, Thank you for letting me know about this. I've checked the links provided in this thread, but they all appear to be loading for me. Of course, this could be because I am within the Atlassian network. Could you tell me the URL of the exact document you are not able to load so I can test it externally? Regards, Shannon

Igor, Thank you for following up. You need to have a license on the account in order for it to interact with Confluence's data in any way, including via API. There is unfortunately no way around this. Thank you for your understanding! Regards, Shannon

Hi John, Thank you for clarifying that. I believe in that case you might be able to use the Jira Report Blueprint. This is the one thing I can think of within Confluence that you could use to display your version information. Please keep in mind that any information in Jira, unless it's open to anonymous users (general…

Justin, Happy to assist with this. For me to be able to help you further, I will also need to know what steps you took after you downloaded Confluence to your server. Do you remember having installed Confluence and going through the setup? The Server Admin is the one who sets the URL and chooses the installation location,…

Hello Michael, Can you confirm that screenshot is indeed from Confluence Server and not Confluence Cloud? This thread is related to Confluence Server specifically where it is possible to customize Confluence using javascript and CSS. If you're using Confluence Cloud, which it looks like you might be, then this is not…

Hello Igor, Thank you for the feedback. Creating an API token requires a specific user to do it because the token will then be based on their permissions in Jira. This is for security reasons. You can still create an account on Jira to JUST connect to the API and create a token with that. Let me know if you have any…

Casey, No problem at all! Happy to be able to provide one to you. Thank you again for sending the feedback via the instance, it definitely helps. Take care, and have a pleasant weekend. Regards, Shannon

Talal, Thank you for the follow-up. If you are still having issues and wish to proceed further, please let me know, as my next step is to create a support ticket for you so we can get a look at your logs. Keep in mind, however, for this to happen, you will need to make sure you are on a supported version of Confluence. Let…

Justin, Thank you for the details. In Confluence Cloud version (we host it) then you use your Atlassian ID to login. However, if you have Confluence Server, then the user management is not hosted with Atlassian. It's either hosted on the Confluence Server itself, on a Jira Server connected to Confluence, or your company's…

Hello Juan, Thank you for contacting us about this! It's not possible to determine which templates are being used, but I can think of a workaround for this. If you edit the template now to include a specific label, then you could use the Content by Label Macro in the future to see if any pages were created using that…

Ramiro, Welcome to Community! It's nice to meet you. Is it possible that you are using the new editor? There's a different process for inserting macros in the new editor. You can type / and your macro menu will pop up: Have a look at Confluence Editing Improvements for more details. Can you let me know if that helps? If…

Hello Casey, I wanted to follow-up with you on a few of the issues reported here. * We have a resolution for the issue where the link is opening in a new window. The fix should be out very soon, so keep an eye out for that. * For the issue where you are not able to link to pages unless you have viewed them previously - we…

Hello everyone! I'm happy to announce that we will soon be rolling out Atlassian Cloud Premium which will provide you with unlimited storage in your Cloud instance. You can sign up above to get onto the waiting list! Let us know if you have any questions about this new feature. Regards, Shannon

Tamari, Hello and welcome to Community! It's nice to have you. It is not currently possible to search through Confluence page history, and to be honest, it doesn't appear to be in any upcoming roadmaps for the future. There are two feature requests for this. One is for Server, and has already been closed as Won't Do: *…

Hello Chris, Thank you for contacting us! I believe you could do this with the Table Filter and Charts add-on. Have a look at that and do let us know if you have any questions about it. For more information: * Table Filter and Charts with Page Properties Report Macro Let us know if you have any questions about that!…

Hello John, Thank you for that information. It does help. Could you tell me a bit more about what you need to accomplish specifically with this release information? If I know more about what you're trying to do with the information exactly, then I could recommend a solution for you. Regards, Shannon

Talal, Thank you for confirming that. The next step here would be to reindex Confluence from scratch. This can take a few hours and cause performance issues while it is running, so please make sure to schedule this during maintenance hours. * How to Rebuild the Content Indexes from Scratch Once you've completed that, if…