Shannon S Atlassian Team

Hello Juned, Thank you for the information. I want to make sure that the three spreadsheets on your page all have different names, or else it will overwrite the attachment on all of the sections. Question: Can you confirm the files all have different names? There are many ways to attach a document to a page in…

Hello Ramita, Welcome to Community, and thank you for joining us. It's nice to have you. Parag, the original poster, raised a new feature request for this, which you can find below: * CONFSERVER-54817 Keyboard shortcuts for text alignment You can vote on this request now, and comment with your feedback. This will also…

Thank you for the additional information, Andrey! :) Shannon

Hello Renoir, Thank you for contacting us. I would recommend that you create a page that contains the Attachments Macro. One of the available parameters is to filter based on label. I hope that helps! Let us know if you have any questions about this. Regards, Shannon

Hello Glenn, Thank you for contacting us. We don't automatically deactivate unused accounts here at Atlassian, but it's possible if the domain is a managed account, the organization admin could have deactivated it: * Deactivate or Delete Managed Accounts If you are unsure, I would recommend contacting the Cloud Support…

Thank you for the screenshots, Cheryl! Could you check that you aren't behind a firewall or proxy, and that you are allowing all IP ranges and domains required for Cloud to work? Have a look here for those: * Atlassian Cloud IP Ranges and Domains Let me know if you have any trouble, but you may need to bring this to your…

Hello Cheryl, I have personally never seen this issue, and I'm not sure why it wouldn't be allowing you to click on it. Could you tell me what errors you saw in the Developer Console as I mentioned last time? You can open the console then try to click on the title, and your browser will let you know what the issue is.…

Rachel, Thank you for confirming that. Apologies for the misunderstanding. In that case it is indeed the case that you found, CONFCLOUD-55961. You will need to make sure to give your Confluence users the URL at your-instance.atlassian.net/wiki instead of the base URL. Another alternative is to put an Announcement telling…

Hello Dilan, Thank you for the example. With the Jira Issues Macro, you can choose which columns display, so if there are any columns that are not relevant to Confluence, then you can choose not to display them. Also, it will take any JQL you provide it, so feel free to build the filter as you require it. As for Archived…

Ranarivelo, Thank you for clarifying. Something like this would need you to use a 3rd party add-on. Here are some examples below: * Solution for automated trash purging - This is another question on Community that has a similar goal to yours. And the add-ons: * Auto Purge Recycle Bin * Better Content Archiving for…

Hello Сергей, Thank you for following up. Just for clarification, this Confluence space was exported from another instance and imported here, or was the Jira project the one that was exported and re-imported? The easiest way to test this would be to create a new page in Confluence, and try linking a ticket in Jira to that…

Hello Cheryl, Thank you for the screenshot and for following up. The pencil icon is only available in view mode, but in this screenshot, you're already in edit mode. The text is greyed out as it is instructional text and you are to replace it with your own text. Can you tell me what happens when you attempt to click with…

Hi Alex, Thank you for confirming that you are experiencing the same issue. By restore, do you mean to recover the ability to export the macro to PDF? If so, there is a workaround listed on the bug that includes some PDF customization to get it to work. Could you confirm if you've tried that and were not successful?…

Hello Orlanda, Welcome to Atlassian Community! It's nice to have you. The Include Page macro is used to display the entire page that is referenced in another page of Confluence. The other macro, the Excerpt Include macro can include a single excerpt from a page into another page. The excerpt is defined using the Excerpt…

Hello Lori, Welcome to Atlassian Community. Thank you for joining us! This is something I'd definitely like the Cloud team to have a look at. They have access to your server logs so they will be able to let you know what the problem is. I've raised a ticket for you with them, and you should have an email now with those…

Patrick, Thank you for letting us know you were able to determine the cause! I'm accepting your answer. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Сергей, Thank you for confirming that. I have a few more questions regarding this. * All of your users are experiencing the same thing? * Do you have browse permissions on the issues that are linked there? * When did this stop working? * Do you have any customizations on your Confluence space? If you clear those…

Rachel, Thank you for confirming that. The issue CONFCLOUD-55961 applies only to users who already have a Confluence license. I am assuming that your Jira Service Desk users will not have a Confluence license? Cloud shouldn't direct any user without a Confluence license to the Confluence Wiki site primarily, and thus it's…

Julius, Thank you for confirming that. Happy to help! Take care, and have a pleasant rest of your week. Regards, Shannon

Alessandro, Thank you for providing that. I would say please still go through the troubleshooting articles that I sent, as it can let us know if there's an issue with the cert as well. Let us know what you find out. Regards, Shannon

Jens, No worries at all. Hope everything is okay! Happy to hear you were able to get Confluence upgraded! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Silvia, Welcome to Atlassian Community. It's great to have you. That pop-up will be seen on a user's first time using the new editor. It helps to get you used to the new commands when editing a page. On the top right-hand corner of the pop-up, there will be an X button where you can close it. Your screenshot here is…

Hello Marcel, Thank you for sharing the link to Giuliano's feature request with me. Unfortunately it doesn't appear that your screenshots saved to the page. Please note that Giuliano's request was created in 2015, so it may not apply to the new editor, where my more recent feature request is more relevant. I've linked the…

Hello Daniel, Apologies for the delay, as I usually work on Confluence so I just wanted to verify my understanding of how Jira issues are created. So Jira doesn't use templates, but rather a screen and workflow depending on the issue type you are creating. So you would just need to set the project type and issue type you…

Hello Ilcin, Thank you for following up. Unfortunately, there is nowhere you'd be able to see the attachment limit without being an administrator. We did previously have a feature request for this, but it has since been closed and will not be implemented in the near future. * CONFSERVER-20681 Show maximum attachment size…

Hello Ranarivelo, Thank you for contacting us! Unfortunately, once the trash has been purged, then it is not possible to get that data back. It has been removed from the database. See Delete or Restore a Page: If you're a space admin you can permanently delete a page (and all its attached files) by purging it from the…

Hello Danyal, Thank you for contacting us. This is a known behavior unfortunately, but we do have a feature request to allow multiple saves below: * CONFSERVER-56549 Allow Edit with functionality to perform multiple saves and uploads of the document even after clicking upload in the companion app I recommend voting on this…

Hello Gwenaël, Thank you for contacting us. Let me first describe my understanding of your question, so we can make sure we are on the same page. * You want to have a page that contains a specific set of information, a "current setpoint". This page will be updated when required. * The content from this page will be…

Hello Victor, Thank you for contacting us. This seems similar to an issue I saw in the past: * CONFSERVER-31307 Word and PDF Export: Info, Note, Warning and Tip macros are not included in the exported document The text on these macros is appearing only, but not the macro themselves. This has since been resolved as of…

Hello Andrew, Thank you for contacting us. I believe that Stephen Deutsch has a good solution for this on the following thread: * Search by author and date Have a look there and see if it helps you to write the query you require. Let us know if you have any questions. Regards, Shannon