BHUSHAN PATIL_fap6cn Expert

Hi @Vikrant Yadav , There is no native option to display the Rank field on the issue details view in the new Jira issue view. The Rank field is meant to be visible and editable directly on the board, and you can rank issues by dragging and dropping them to a higher or lower position in the Scrum or Kanban or in a column in…

Hi @Achim Gehrig , In Confluence, the height of a row in a table is responsive and automatically adjusts to the content added to it. There is no native option to set a specific height for a row in a Confluence table. However you can also adjust the height of the row by deleting or adding white spaces with the Enter/Return…

Hi @Dileep Kumar , I think you are attempting to create a sub-task using the CSV importer in Jira without specifying the parent issue key or ID. Please verify and check CSV file if there is any sub-tasks. To resolve this error, ensure that the parent issue key or ID is specified in the CSV file used for the import. also…

It is possible that the issue is related to the time zone settings in Jira Cloud. The default system timezone is only applied when no timezone was selected in personal settings. Therefore, verify and check the personal settings and ensure that the correct timezone is selected. Choosing a Time Zone. Follow the below steps…

Hi @Kevin Lee , Jira Cloud supports TLS 1.2 for email notifications. According to the Atlassian official documentation-Supported security protocols for Atlassian cloud products , Jira Cloud only supports TLS 1.2 and above for any email received or sent. This ensures that email communication from Jira Cloud is secure and…

Hi @Deepthi Sajja , If restarting Synchrony and adjusting collaborative editing options didn't resolve the issue, there might be a few other steps worth trying: * Clear Cache and Cookies: Sometimes, issues like this can be caused by cached data. Ask the user to clear their browser's cache and cookies and then try editing…

Hi @d_aderiho , When you remove a user from Jira Cloud, their account is either deactivated or suspended. To invite them again, you need to restore their access. As an organization admin, you can do this by following these : Enabling a deactivated account to provide site-access Note that, you will only be able to…

Hi @Subhahs mungara , To connect Jira Cloud with Jira Data Center using application links, follow these steps: * Log in to Jira as an administrator: Ensure you have the necessary permissions to create application links * Navigate to Application Links: Go to your Jira instance and choose > Products. Select Application Links…

Hi @MahanthPrudhvi, Unfortunately, Jira Cloud does not provide a built-in feature to directly copy data from a multi-user select field to a single select user field for existing tickets. Therefore, using a third-party app may be the best option available in this case. * one option is to use a third-party app like…

Hi @Andrea Pannitti , In Jira Cloud, it is currently not possible to delete a user's account without sending an email notification. When deactivating or deleting a user account, an email notification is automatically sent to the user to inform them of the action. Atlassian has received suggestions to provide an option for…

Hi @Moningi, Nikhitha , In Jira Server, tracking user access history directly from the database can be a bit complex as Jira doesn’t store user access logs in a straightforward manner within its database tables. However, you can retrieve this information through Jira's logs or by using third-party plugins or add-ons that…

The easiest way to get these logs is to go to Administration > General Configuration > Troubleshooting and support tools and follow the prompts to create a Support Zip. Download Support Zip >> Extract Find * atlassian-confluence.log This is the main application log file, most entries will be written here. When you start…

Hi @Loi Le Quang , Try this * Network Configuration: * Ensure that both Jira Service Management and Confluence are within the same Virtual Private Cloud (VPC) on AWS. If they are in different VPCs, you might encounter connectivity issues unless there's proper VPC peering or network configurations in place. * Security…

you can import and export your particular entire project, Configuration Manager for Jira (CMJ) is an app for Jira that automates the process of manually copying projects and configurations from one Jira instance to another. It allows you to specify whether to export and import only specific project configurations or…

Hi @Seyyede Reyhane Khakshoori , This indicates that the username and password login method has been disabled, possibly due to the implementation of a different authentication method such as SAML or AD SSO. Here are some steps that you can try: Recovery Mode: If you have access to the Confluence server, you can enable…

Hi @Madhuri Latha Bhumireddy , To track the difference between planned and actual estimates of a user in Jira Cloud, you can use the time tracking and reporting features available in Jira. Here are some steps you can follow: Enable Time Tracking: Ensure that time tracking is enabled for your Jira project. Jira admins can…

I am Bhushan Patil, and thrilled to join this vibrant community group of Jira enthusiasts! I come with 2 years of experience in using Jira, Confluence and Crowd. I am looking forward to contributing to this community by sharing my knowledge, while learning from all the amazing members here.

I am Bhushan Patil, and thrilled to join this vibrant community group of Jira enthusiasts! I come with 2 years of experience in using Jira, Confluence and Crowd. I am looking forward to contributing to this community by sharing my knowledge, while learning from all the amazing members here.

Hi @Sana Aiman , you can achieve this using Jira's JQL to filter the issues assigned to a specific person and marked as "Done" and then export the results to a CSV file. Here are the steps you can follow: * Use a JQL query to filter the issues assigned to a particular person and marked as "Done." For example:assignee =…

Could you please explain more , exactly what is your use case or what you want to extract?

Hi @Sana Aiman , In Jira Service Management, you can find the time an issue was resolved or closed in the issue details. When you open an issue, you should see details like status, assignee, etc. Look for a field labeled "Resolved" or "Closed." This field typically shows the date and time when the issue transitioned to a…

Hi @Erica Larson , In Confluence Cloud, The current limit is set at 500 pages per attempt for premium plan. This limit is in place to ensure that Confluence performs at its highest levels, and Atlassian is working to increase this limit. for more details go through Archive pages. Regarding the automation, the Atlassian…

Hi @Claudia Vidarte Yes, in Jira Work Management, you can select approvers automatically based on a field value in Jira Forms. To achieve this, you can link a form field with a Jira custom field and use it to capture the value from forms. Then, you can configure the approval step in the workflow and modify the approver…

Hi @Loi Le Quang , This can occur due to several reasons. * The application link between the Jira and Confluence applications is not configured with "Oauth (Impersonation)" (it is configured with "Oauth" without impersonation): * Make sure that the user who is trying to configure a knowledge base exists in the both i.e…

Hi @Ajay Tiwari , I think the plugin caches of your JIRA application instance are corrupted. You would have to clear and recreate your plugin caches from scratch. Clear the plugin cache * Stop Jira. * Clear the plugin cache by removing the following directories:* <jira-home>/plugins/.bundled-plugins *…

Hi @Dmitrii Olegovich , Reactivating a deactivated account on Atlassian typically involves reaching out to Atlassian support team directly. They'll guide you through the reactivation process, which might involve providing additional information, resolving outstanding issues, or fulfilling certain criteria set by Atlassian.…

Hi @Grynberg , If Atlassian has deactivated one of your accounts, it's best to reach out to their support or customer service team directly. Typically, accounts are deactivated due to specific reasons, which could range from billing issues to security concerns or violations of terms of service. Contacting their Atlassian…

Hi @Cristian Zuccalá , Thats great If you don't have any plugins; that simplifies things. You can indeed directly jump from version 8.17.0 to 9.12.0. However, it's essential to ensure compatibility with your database before the upgrade. You might need to upgrade the database along with Jira to ensure seamless…

Hi @Autumn Salinas , Combining these conditions in JQL can be a bit tricky, especially when you're dealing with multiple layers of issue hierarchy and conditions. Unfortunately, JQL doesn't have a direct nested function capability for such complex queries. However, there might be a workaround. Assuming your Initiatives and…

Hi @Cristian Zuccalá , To upgrade Jira Data Center from version 8.17.0 to the latest version, you'll need to follow a series of incremental upgrades since direct jumps to the latest version from 8.17.0 might not be supported due to compatibility and changes in the versions. Review Release Notes: Check Atlassian's official…