BHUSHAN PATIL_fap6cn Expert

Hi @Mauricio Mondragon , To stop billing for Xray completely, you'll likely need to cancel the subscription separately. This usually involves going to your Atlassian account's subscription or billing settings and canceling the subscription for Xray. Here's a general outline of steps you might follow: Remove the App: Within…

Hi @Rajkumar Dalwai Currently, next-gen boards can't show sub-task issue types in the same manner it can other issue types, like bug, tasks, etc. Atlassian recommend to use Company-Managed Projects if this is an absolute must for you. For more details refer following link: https://jira.atlassian.com/browse/JSWCLOUD-18064…

Hi @David Stokes , you can find the parent task of a subtask by using the "issue in parentIssuesOf()" function. For example, issue in parentIssuesOf("SUBTASK-123") Replace "SUBTASK-123" with the key of your subtask. This query will return the parent task that the specified subtask is linked to. Also, if you feel my input…

Hi @Fabiano Santana , Let's try an alternative route to check the filter: Go to your board, then select more (...) > Configure Board On the Board Configuration screen, Look for 'General' or 'Filter' tabs In the General tab: To change the filter's JQL query, click Edit Filter Query. For details steps please refer following…

Hi @Fabiano Santana , In Jira Service Management, the visibility of issues on boards is often controlled by the underlying filters. If issues are disappearing from the board after a few days, it's likely due to the filter criteria that define which issues are displayed. * Verify the JQL used in the filter to ensure it…

Hi @Kita Bailey , Jira doesn't have native functionalities to directly schedule or execute patch management tasks on Windows or Mac devices. However, you can integrate Jira with dedicated patch management tools or systems that handle patch deployment, compliance, and monitoring or establish processes within Jira to manage…

Hi @Kristján Geir Mathiesen , For determining which groups have permissions in various spaces can be achieved through the Space Permissions overview or Global Permissions Overview. * Go to Space Settings: Navigate to the space for which you want to check group permissions. Click on "Space Settings". * Access Permissions:…

You're welcome! Also, if you feel my input help you please accept the answer.

Hi @jloh , you don't necessarily have to scroll to the top of the page to enter editing mode. you can use keyboard shortcut. Keyboard Shortcut: Press "E" while viewing the page. This keyboard shortcut instantly activates editing mode regardless of your position on the page, eliminating the need to scroll. Regards, Bhushan

Absolutely! sometimes the filters on the board need a bit more tweaking to include all the epics.

Hi @Petru Negrusa , I think there might be a compatibility issue specific to how Jira Service Management handles MP3 files in different browsers. Here are some basics troubleshooting steps you can consider: * Clear Cache and Cookies: Clear cache and cookies in Chrome and Edge. Sometimes, cached data can cause issues with…

Hi @Saqib Dar , Yes, you can automate this process using Jira's automation features * Create an Automation Rule: Access "Project Settings" and find the "Automation" section. * Set the Trigger: Create a new rule and set the trigger as "Issue transitioned." * Add Conditions: Set the condition to check if the main issue is in…

Hi @Jurgen Van de Water , It seems like the issue might be related to your board's filter criteria not including the newly created epics due to the way your Jira board filter is set up. To include the epics on your board, you'll need to modify your board's filter to explicitly include the epics or adjust the query to…

Hi @Vlad Manolache , Jira's JQL doesn't have a direct function to specify time ranges within a day. try following JQL which approximates the time range within the day based on timestamps. The startOfDay("+8h") and startOfDay("+11h") are indicative and might not precisely represent 8 AM and 11 AM in all scenarios due to…

Hi Pallavi, It seems like there might be an issue with the upgrade process or compatibility between the versions and database during the upgrade from Jira 6.4 to 7.0.10. Ensure that the database you are using is compatible with the version of Jira you're upgrading to. Review Atlassian's documentation for compatibility…

Hi Navin, Try below JQL "Epic Link" in (EPIC-1, EPIC-2, ..., EPIC-23) AND issuetype = Story AND status in (Closed, Done) This query filters user stories that belong to the specified Epics (EPIC-1 to EPIC-23) and have a status of either "Closed" or "Done". Please replace EPIC-1 to EPIC-23 with your actual Epic IDs, and…

Hi @Kavitha KP , To address the performance challenges you are facing, I recommend conducting a thorough performance analysis to pinpoint bottlenecks or areas causing deadlocks. Here are some relevant knowledge base articles that can guide you through the Performance Analysis process: * Troubleshoot performance issues in…

Hi @Olifel , There are few possible causes to this problem: * Multiple copies of Applinks and/or plugin JARs are present in your installation. These JARs can be checked under the following directories: <Confluence-Installation-Directory>/confluence/WEB-INF/atlassian-bundled-plugins * The application initialises slowly and…

Hi @Leo Leung / @Jay Moczulski ,Following is the temporary workarounds to mitigate CVE-2023-22518.* Back up your instance (Instructions: https://confluence.atlassian.com/doc/production-backup-strategy-38797389.html) * Remove your instance from the internet until you can patch, if possible. Instances accessible to the…

Hi @Timothy Ste. Marie , I understand that your confluence server was compromised by CVE-2023-22518, resulting in an unfortunate loss of 18 years' worth of database data. Experiencing an attack involving data clearing due to CVE-2023-22518 can indeed be immensely challenging. However, there might still be some…

Hi Hanlin2531, Experiencing an attack involving data clearing due to CVE-2023-22518 can be extremely challenging, especially without a backup. However, there might still be some possibilities for data recovery: Database Recovery Options: Check if any database backups exist separately from the Confluence system. If there…

Hi tokonatsu yamamoto, It appears that there might have been some misconfigurations during the installation process. To resolve this issue, please try the troubleshooting steps provided. https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html…

Hi Farhad, Jira is compatible with various databases. it has been commonly used with the following databases: PostgreSQL: Known for its open-source nature, reliability, and performance. Many Jira instances use PostgreSQL due to its robustness and scalability. MySQL/MariaDB: Another popular choice for Jira installations,…

Hi Mahmoud Haggag, Atlassian Technical Account Managers and support engineers can provide more precise configuration and environment recommendations when they are aware of the overall size of your instance. For detailed information, please refer to the following knowledge base articles and guides: Jira Data Center Size…

Hi Nishal, The Jira Cloud Migration Assistant may have specific system requirements and compatibility constraints. To install the Jira Cloud Migration Assistant for Jira Server version 8.13.0, you can follow these general steps: * Review Compatibility: First, review the official Atlassian documentation to confirm whether…

Hi Lakshmi S You can follow below document provided by rapid 7 on Jira integration * Jira Integration Regards, Bhushan

advanced search assignee = currentUser() OR assignee was currentUser()

It's not a SSO issue. The filters being used in the gadgets are private or not shared with you.