BHUSHAN PATIL_fap6cn Expert

Hi Ron Aisen, If your Plan is sourcing issues directly from a project or a filter, it can't associate issues with sprint data. This results in all items being grouped under Unassigned when grouped by Sprint. Solution: - Use a Scrum board as your issue source * Create or select a Scrum board that reflects the sprints you’re…

Hi Gaza Tamir Azran, Possible Causes & Fixes: * Field Context Configuration * Check if the missing field is available in the Field Configuration Scheme and associated with the issue type. * Go to Issues → Field Configurations, and ensure the field is not hidden. * Field Screen Scheme * Ensure the field is added to the…

Hi @Rajesh Konda , This is related to a known bug AUTO-723 in the Automation for Jira app, which causes attachments to show as "Failed to load" in the customer portal or ticket. Workaround Add extra component before "add a comment to issue" component. * Component: Edit Issue* Choose fields to set...: Attachment*…

Hi @Ly Lim , Admins of a team can view a team member's notification settings, but they can't modify them directly unless granted permission by the user. As for "pushing" specific notification settings for team members, Opsgenie doesn't typically offer this feature directly. Regards, Bhushan

Hi @Sagar Mainali , If the account is managed, an organization admin can edit the user's details by going to Settings > User Management, selecting Directory, searching for the user, and then editing the users information, including the email address. However when the domain of a user’s account is not verified, the user’s…

Hi @Eugenia Fernandez Fariña , You can use the tilde (~) operator with double quotes to find issues where the Summary field contains a comma (,)character. Here's how you can do it: summary ~ "," By applying this JQL query, you will be able to filter and retrieve issues in Jira Cloud where the Summary field contains a comma…

Hi @unepwestasia , Trello does not have built-in features for tracking who has downloaded attachments from a public board. Trello's public boards are designed for sharing information openly, but they don't provide detailed analytics or tracking features. Regards, Bhushan

Hi @Maz.Sleiman , You can try the steps outline in below documents. * how Epics are displayed when using Kanban boards Regards, Bhushan

Hi @Jay Bhatt , following are some steps you can try to troubleshoot:- Clear Browser Cache and Cookies: Browser cache and cookies can sometimes lead to unexpected issues. Try clearing your browser's cache and cookies, and then attempt to access Jira again. Verify Firewall and Proxy Settings: If your organization uses a…

Hi @Peter Priestley , You can try the following steps: * Delete your Chrome browser's cache. * Reset Chrome browser settings to default. If these solutions do not work, Uninstall and reinstalling Chrome can help resolve printing issues caused by corrupted installation files. Regards, Bhushan

Hi @Hannah Vassar , After the introduction of the Enhanced Backlog and Boards in Jira Cloud, the ability to print individual or multiple issue cards directly from the UI is no longer supported. There is an open feature request to Atlassian regarding this: JSWCLOUD-25944. However, you can still print issue cards by…

Hi @Radha Tankala , To view a list of all open issues in your Jira Cloud instance, you can use the JQL status != Closed this JQL will display all issues that are not in a "Closed" status, which includes all open issues across all projects in your Jira Cloud instance. If you want to view open issues in a specific project,…

Hi @KC Wong , After setting up application links between your Jira Cloud and Jira Data Center instances, you gain several capabilities for integration and collaboration. While the primary functionality is linking issues between the instances. there are also other features that you can leverage like Single Sign-On (SSO)- If…

Hi @Shivam , You can explore available training programs and internship opportunities on this atlassian website https://www.atlassian.com/company/careers . Atlassian often lists open positions and internship programs on this website. Regards, Bhushan

Hi @Rasa , Hi @Rasa , you can use * {{issue.summary}}: This Smart Value will be replaced with the summary of the Jira issue. * {{issue.created}}: This Smart Value will be replaced with the creation date of the Jira issue. * {{issue.fields.customfield_XXXXX}}: This Smart Value will be replaced with the value of the…

Hi @Adriane Hunt , In Confluence Cloud, the Legacy Editor has been deprecated and replaced by the New Editor. you cannot directly use the Legacy Editor for new pages. after migrating from Confluence Server to Confluence Cloud, your pages will migrate to Cloud in the legacy editor by default. You can then choose to convert…

Hi @Annapurna , To address this issue, ensure that the time tracking feature is properly configured and users have the Work On Issues permissions to log work hours. To verify your project permissions for time tracking: * Select Setting> Issues. * Click Permission schemes. * Next to the permission scheme you want to…

Hi @Serge Calderara , We have a similar question regarding this. Please refer to: How do I remove Jira Work Management from Jira Cloud completely? Regards, Bhushan

Hi @Randy O'Neal , Follow the steps mention in below Atlassian KB article to restrict contractors access to their own space. * Restrict External Users/Groups to Certain Confluence Space(s) * How to configure Confluence Cloud so a group can only access specific spaces Regards, Bhushan

Hi @Sreenatha Reddy J , Yes, Jira itself provides the ability to configure sprints to auto-start and auto-complete. For more details, follow the steps mentioned in the document below: * Configuring a sprint to auto-start and auto-complete. Another solution is the "Sprint Automation for Jira" app available on the Atlassian…

Hi @Clinton Smorenburg , To show issues on a Kanban board updated greater than 60 days, you can adjust the "Hide completed issues older than" setting. Here's how to do it: * Go to Board Settings -> General -> Hide completed issues older than. * Set it to "Never mind, show all" to ensure that issues updated more than 60…

Hi @MayThu Khin , For Asset management via the Atlassian platform, you can explore the various asset management apps available for Jira Service Management. These apps enable you to manage assets, link them to service requests, and track their lifecycle and usage. Additionally, Atlassian's IT asset management (ITAM) process…

Hi @abpsw.pm , To resolve this issue, you have a few options: * Upgrade to Trello Standard or Premium, which allows you to designate multiple admins for your workspace or board. * Reset the admin's password using their associated email address. If it's a company email, you may have access through your email management…

Hi @Sam Vanderbilt , It is currently not possible to bulk edit the description of issues in Jira Cloud. The bulk edit feature to edit the description field is not available in the native Jira Cloud interface. However, there are third-party apps available in the Atlassian Marketplace, such as "Advanced Bulk Edit for Jira,"…

Hi @Varalakshmi NB , Follow the below steps, * Go to the Backlog * Select the Ellipse menu (for the active sprint) * Click on the Edit Sprint button. * Change the dates Regards, Bhushan

Hi @Andrew Downs , Since you have already verified that you can access the group in your development instance, so the issue is specific to your production environment. Here are some steps you can take to troubleshoot and resolve the issue: * Check Database Integrity: Ensure that the production database associated with the…

Hi @Paul Sherry , The feature of Confluence Whiteboards is still in beta, and certain functionalities, including image support, may not be fully implemented or may have limitations. As a workaround, it is recommended to ensure that the images are in supported formats such as PNG, JPEG, SVG, GIF, or WEBP, and to reach out…

Hi @Michalis Motis , It is possible that the project was accidentally deleted or moved to trash by another user with the necessary permissions. To permanently delete a project in Jira Cloud, the project must first be moved to trash, and then the project can be permanently deleted from the trash. It is important to note…

Hi @Daniel Garcia , You can try the following to troubleshoot and resolve the problem: Antivirus or Security Software: Check if any security software on the server might be mistakenly flagging the plugins directory as a threat and removing it. Scheduled Tasks or Scripts: Review any scheduled tasks or cronjob scripts…

Hi @Saudamini Deshmukh , Can you please refer this question How to create custom time tracking fields in Jira? Regards, Bhushan