BHUSHAN PATIL_fap6cn Expert

Hi @tuomasj , Yes, it is possible to install Jira Service Management without Jira Software. Jira Service Management is built on the Jira platform and can be used separately or in any combination with Jira Software and Jira Core, on the same instance. or you can download and install Jira Service Management as a standalone…

Hi @Till Hannemann , Yes, It is possible to connect Crowd Server to Jira Data Center or Confluence Data Center for user management. Here's are some kb articles by using that you can set up the connection: * Connecting a Jira application to Crowd * Connecting Confluence to Crowd for User Management * Integrating Crowd with…

To bulk invite guests to Confluence Cloud, you can use the following steps: (You can invite up to 10 guests at a time.) * Go to admin.atlassian.com. * Select Directory > Users. * Select Invite users. * Add the email addresses of the guests you want to invite. * Unselect all roles for all products. * Search for and select…

Hi @stan1ey , To resolve the issue, you should first check your permissions with your Jira administrator. Here are a few possible reasons based on the search results: Permission to Manage Organizations: It's possible that your user account does not have the necessary permission to manage organizations. You should confirm…

Hi @Oshadhi Vindhyani , only space administrators or site administrators can customize the sidebar or add shortcuts in Confluence. To resolve this, yo will need to either request space administrator access for your team members who require the ability to add shortcuts. Also, if you feel my input help you please accept the…

Thats Great! please accept the answer. 

Hi @pradeep auradkar , Try this, project = "your_project_name" AND assignee in (engineer1, engineer2, engineer3....engineer10) AND resolved >= startOfMonth(-1) AND resolved <= endOfMonth(-1) Replace "Your Project Name" with the name of your project and update the assignee in (engineer1, engineer2, engineer3....engineer10)…

Hi @pradeep auradkar JQL doesn't directly provide a way to count the number of tickets worked. Instead, you can filter issues based on certain criteria. Assuming you want to find issues that have been resolved by engineers within a specific month, you might use a query like this: project = "your_project_name" AND assignee…

Hi @Arvind , You can use following.

Hi @Wayne SW , According to error in attached screenshot is not really the whole re-index failing, it is reporting a single error for some issues due to customfield_19780. The rest of your issues are absolutely fine. It has only failed for that one custom field on the issues. for this there are multiple causes for this…

I have been actively involved in the atlassian community for the past three months. The ❄️Ocean Cleanup❄️challenge stands out as truly excellent. It's incredibly inspiring to see so many individuals engage deeply in these meaningful causes.

Hi @Ruchira Biyani , You can try following few potential solutions to this issue: * Change the Email Address: If the administrator has access to the account and wants to change the email address associated with it, she can do so by following the steps provided in the Atlassian documentation. Change your Confluence password…

Hi @Wayne SW , Changing the database collation can significantly impact JIRA, especially considering its heavy reliance on the database for functionality. If you're using MS SQL, here are some crucial aspects to consider: * Compatibility: Ensure that your database version aligns with your JIRA version to guarantee…

Hi @Negar Mousavi , I suspect this issue could be linked to the configuration of the queue or a potential problem with indexing. * Reindexing: Sometimes, discrepancies in issue visibility can be resolved by performing a full reindex of your Jira instance. This can be done through Jira administration by going to System…

Hi @flim , Yes, it is possible to clone the workflow of the incident issue type to the service request issue type Go to cog > workflows and locate your workflow. Then simply click copy to copy it. This copied workflow will now become inactive and you should associate it with the issue type you want. however If you want to…

Hi @Gabriela Koleva , In the native Jira, direct customization options for changing the favicon color are not available. However, it is possible to modify the favicon image itself. The favicon typically represents the brand identity and you can use a customized favicon, such as your company logo for your Jira instance. You…

Hi @jyothi rani , To add a condition to a transition in Jira Cloud that only allows the assignee to execute the transition, follow these steps: * Edit the workflow that contains the transition. * Select the transition and click on "Conditions" in the properties panel for the transition. * Add a new condition and select the…

Hi @テスト　髙木 , Yes, it's possible to link multiple Microsoft Teams teams to multiple projects in Jira Service Management (JSM). * Using Jira Cloud App for Microsoft Teams: You can add the Jira Cloud app to multiple Microsoft Teams teams. This allows each team to access and interact with Jira issues directly from their…

Hi @shivani shirguppi , If you wants to add custom field value as image then refer Adding image to custom field

Hi @shivani shirguppi , In native Jira there is no custom field type available specifically for images. However, you can utilize the "URL" custom field type to indirectly display images in Jira issues. Here's a workaround to achieve an image display using a URL custom field: * Create a URL Custom Field: Create a custom…

Hi @Mike Whalen , According to Atlassian's official documentation, MySQL 8.0 is the supported version for Jira 9.10. MySQL 8.2 isn't listed as a supported version for that specific Jira release i.e jira 9.10. you can also refer Jira databases compatibility matrix The error message you're encountering, "Database: We've…

Hi @Siddharam Pujari , When upgrading from Xray version 7.2.2-i9 to 7.4.1-i9, it's essential to consider a few aspects: Feature Enhancements: Review the release notes or changelogs between these versions. Check for any new features, improvements, or changes that might affect your current workflows or configurations. * Xray…

Hi @Michael Furlan , In Confluence, images can sometimes move across a page as the content area is expanded or contracted due to the responsive nature of the platform. To keep the position of an image on a page in a fixed position, you can try the following methods: * Use a macro: The "Content Formatting for Confluence"…

Hi @Siddharam Pujari , Absolutely, you're on the right track. You can directly upgrade Xray DC from version 7.2.2-i9 to 7.4.1-i9 after upgrading Jira to version 9.4.14. The good news is that the both i.e 7.2.2-i9 and 7.4.1-i9 Xray version is indeed compatible with Jira 9.4.14. Xray Version history It's a best practice to…

Hi @[deleted] , This is a default behavior in Jira Cloud, Due to GDPR compliance, you will not be able to see the user name in the filter anymore and the reason behind this is to ensure consistency and accuracy in user references, especially in cases where multiple users might have the same name. Display Name in Comments:…

Hi @david cockrell , There are several ways to check for static spaces in Confluence * One way is to use the Confluence Analytics feature to identify unused spaces by sorting the table by views (ascending) and selecting a space to see detailed statistics, including most popular content and active contributors. From there,…

To downgrade Jira Software to Free, you will require permissions either Billing admins, Organization admins, or Site administrators. contact your site or Organization administrators to change your plan. * Change product plan * Video- How to Change product plan Regards, Bhushan

Hi @TinaYang , to revert to the Free plan, you'll need to take the following steps: Access Administration: * Choose Settings ( ) > Billing > Manage subscriptions * Choose Change next to your plan name * Select the Free plan to switch your subscription from the paid plan to the Free plan. * Confirm and Save Changes. To…

Hi @Windy Ratna Juwita , In Jira, when you link issues from one project (Business Project) to another (Kanban Project) using "is idea for" or any other link type, changes in one project might not automatically reflect in the other. Linking issues establishes a relationship between them but doesn't synchronize or update…

In Confluence Cloud, directly changing the padding of cells within tables is not a built-in feature available through the standard formatting options. However, users have found workarounds by using HTML or CSS within Confluence to achieve some level of customization, including adjusting cell padding. for more details refer…