Dan Breyen Community Champion

I would use this document Jira Migration and read through the steps before executing. That's what we did and it seems to me this would be a lot easier than using CSV files. Support was great for responding to migration issues.

Hi @Giovanni Taylor welcome to the community! I found this document which I think would answer your question. Confluence Hardware Requirements If not, I would suggest opening a ticket with support (support.atlassian.com) to get more specific information. Hope that helps.

Hi @mbitzis , I'm not 100% sure what your question is, but I believe that's how the Knowledge Base works. The articles are displayed in all caps when searching through Portal. When they are created in Confluence, they can be in any case. When you view them inside of JSM as an Agent/Collaborator, you will see them in the…

Hi @Maciej Gołembowski welcome to the community. As it's been a few days since your post, if you're still experiencing this issue, I would recommend contacting support (support.atlassian.com) to see if they can assist you with this issue.

Hello @Seyyede Reyhane Khakshoori welcome to the community! I found these to jira tickets on Atlassian's site. CONFSERVER-53067 CONFSERVER-27220 That's a little confusing to me. I would contact support (support.atlassian.com) as it appears to be supported but they're having some issues. I'm unfamiliar with how Arabic…

Hi Alex! I'm glad to know that I'm not the only one who has observed this. I can't see what causes this either. The big difference between yours and mine is probably that checking after 14 days and I'm setting a label so after another 14 days it will auto close. I've only seen it fail a few times. Nothing is in the audit…

@Manoj Kumar Gangwar the picture in the post already has me wanting to grab my phone and order up some slices of pizza! Pepperoni and Mushrooms (I used to add extra cheese too). We started putting them on the grill for an extra kick of flavor.

Ahh,. Check out this community article. Are the tickets that everyone is getting notifications on all being submitted from your organization? I wonder if this is turned on for your site: restrict customers

Hi @Vamsi Krishna Panthulu I found the JSM REST API calls for Watchers. Was this what you are looking for? Issue Watcher API 

Hi @Sammy Whitehill welcome to the Community! Looking in Atlassian's Jira site (jira.atlassian.com) I see a few issues with PDF Export that could be your issue. If it is, I would suggest Voting for and Watching them. CONFCLOUD-73121 CONFCLOUD-75168 CONFCLOUD-35326 CONFCLOUD-75323 If it's not one of those, you could also…

Every so often I break out the music that we listen to as kids doing family stuff. That brings back family trips and everyone working in the garden.

Hi @Jan Zmuda this Jira ticket sounds like what you're looking for: JRACLOUD-79973 Feel free to vote for and watch it for updates. Hope that helps.

Great info, thx.

Hi @Joni Graham based on this page Home Page , you can configure your Site Homepage to different spaces. I don't have Confluence Server to test, and I don't know if it may be different in a newer version than what you have, but in the cloud, a Personal Space isn't a choice. I couldn't find a Jira issue on Atlassian's site…

Hi @Gwenaël Durand I added a local image to another page in my Space and referenced it and was able to get it to load in the Help Center. I'm guessing it's something related to the portal getting access to an image from a website. I'm figuring it's not going to let you do that. I looked in their jira site for an open issue…

Hi Swaroop, if you are an Administrator, under your JSM Project Settings, there is a section called 'Automation'. In that section lists out the automations built into your system. You can click on 'Audit Log' and it will list out which automations ran. If you look for the ones that ran about the time you got the email, you…

Hi @Atlassianist I'm pretty sure this is what you're looking for. You can turn off the option hat new requests won't be shared with the organization. Here's a link to another community page with steps: Restrict Tickets to just reporter Hope that helps.

Hi @Hemant Salunkhe welcome to the community! If this was previously working for you, but is not functioning today, I would suggest opening a ticket with support.atlassian.com so they can look into what's going on with your cloud instance.

Hi Dan, I can think of two options. 1) If you want them all kept in the portal, could you add them as Knowledge Base articles? Then they would have them and can search on them. 2) put them on a website somewhere (maybe your corporate page or something) then provide a link on the portal to this page. It's called 'Related…

Hi @seelye.naomi my cloud Jira instance is working without issues. I would suggest contacting support @ support.atlassian,.com if you continue to have issues so they can help you with this issue.

Hi @RGoshikonda welcome to the community! I found this issue in Atlassian's Jira site (jira.atlassian.com) JRACLOUD-68267 If this one would help in your situation, I would suggest you vote for and watch it for future updates.

Great post. I've seen too many conversations and emails turn into wasted effort because of this.

Hi Fernando, I looked at Atlassian's JIRA site and found this issue: JRACLOUD-31260 So it looks like it was brought up but not enough people voted for it at the time. It's been several years since this was closed. Maybe it could get created again to see if it can get some more traction for it. I would expect the order to…

The discussion of treating the cause not the symptom could certainly weighs into this discussion. Even though it may be cheaper in the short term to treat the symptom, if you keep coming back to treating the symptom, you may want to stop and spend a little more time to see if you can actually find the cause and address it.…

Hi Rory, looking in Atlassian's Jira (jira.atlassian.com) I found these issues that look similar to your issue: CONFCLOUD-68625 CONFCLOUD-74841 CONFCLOUD-70048 CONFCLOUD-68608 I would recommend voting for and watching them for further updates. Hope that helps.

Hi Rick, I looked in Atlassian's Jira site and found this: JPOSERVER-2593 I don't have a workaround, but not sure if you've voted for or are watching that issue.

Hi Nick, you didn't specify whether you are using Server or Cloud. On Confluence Cloud, based on my testing today, it's keeping the numbers after you add an image. I did see a couple of issues that were fixed with Confluence Server, and I'm not sure what version you're on. CONFSERVER-27868 CONFSERVER-14478 I would say if…

Hi @Dennis Ocaña welcome to the community. Browsing in the Community I see this article. Share Requests I can't think of another way to do this. I personally can't have my customers see each other's tickets. If there are valuable answers that should be shared with all customers, then we are creating Knowledge Base Articles…

Hi @shivani shirguppi welcome to the community. The 'Waiting For Customer' status is delivered in the ITSample project. You can use that as a reference for how it works. Just like any status, you get to decide how you would like to use it. If you want certain events to happen when the customer replies, using Automation,…

Hi @Dario Margeli welcome to the community! I did a quick search in Atlassian's jira site (jira.atlassian.com) and found this issue. CONFCLOUD-75982 It sounds like what you are experiencing. Feel free to vote for and watch that ticket for updates. Hope that helps.