Dan Breyen Community Champion

Hi @Elliot Brazier welcome to the community. Your post mentions you're on Jira Server. I don't know what version of Jira you are using, but I noticed this fix a few years ago that kinda sounds like your issue. JRASERVER-72280 You mentioned that it doesn't happen to your coworkers. Have you tried using their computer to see…

Wait, what? It's Thursday already? Just a friendly reminder, the significance of the day is not that it is the 4th of July, but America's Independence Day. As a kid, it always meant packing up the car and heading up north in the Midwest. Maybe we'd see fireworks, sometimes not.

Hi @Peter Long welcome to the community! I was looking for something similar but didn't find a sample. We are rolling it out on a customer basis, so I send each customer an email like this if they don't already have an account with our Portal. "Hi <customer>, we are reviewing your <issue desc> issue. We <company name> are…

Hi @Niklas Borgstedt would it be possible to attach some screenshots of your automation for review? Sometimes another set of eyes may find something. Thanks,

Hi @Marion Pulo welcome to the community. I would suggest narrowing down the issue to see if there is something that sticks out. Is it a particular user, a particular browser, or something about the page. I looked out on Atlassian's Jira site (jira.atlassian.com) and it seems like there were some issues with lag, but…

Well, I still have my baseball card collection from the 90's sitting on a shelf in a closet. It's now collecting dust and not worth much. But it was fun to find every individual card in a set back then.

Hi @Hojat Khosrowjerdi welcome to the community! I'm also using Jira in the cloud and I'm able to add comments today without issues. Some troubleshooting steps would be to make sure you're on the latest version of Edge, and you have all the Windows updates in place. Maybe if your windows version isn't the latest (22H2)…

Hi Romy, as I understand it, if you are using JSM, and want to use the Knowledge Base functionality, it uses Confluence. I found this article from Atlassian specific to Knowledge Management. Knowledge Management in JSM I guess it depends on how many people you want editing KB articles, as that can impact how many…

Hi Dominick, there are third party consultants that are available for that service. Originally, we thought we would need to go down that road as well. But, after trying the migration ourselves and with some help from Atlassian's support team, we ended up doing it ourselves and things the transition was pretty smooth. The…

Hi @Cesar Gallardo welcome to the community! There isn't currently a way to do this, but there is a suggestion that was entered in Atlassian's Jira site (jira.atlassian.com) JSDCLOUD-6241 to do just that. Feel free to vote for and watch it for further updates. There's also a similar one to notify whomever's assigned to it…

Hi Darryl, I used a variant of this solution to do the same thing: Auto Close Every morning at 9AM, I look for issues that have been resolved for 5 days and then close them. You can still have it do the comment or not. Mine doesn't. I could be wrong, but I don't remember seeing that exact automation back in January, but I…

Hi @Anderson Cunha welcome to the community. I'm assuming this question is in regards to billing and licensing. If that's the case, it is best posed to the Atlassian Billing and Licensing folks. Here's a link to try to get your question answered: Purchasing & Licensing You can also try support.atlassian.com, use the…

Walkie Talkies were awesome. Your talking to people you know about the game you're specifically playing, and then all of a sudden, some complete stranger who just happens to be on the same channel chimes in on your conversation. How exciting!

Hi @Ido Zak , I'm also using Jira in the cloud. I only have one 'Declined' in my projects. I have not seen any memos from Atlassian regarding resolutions either.

Hi @Rick M welcome to the community! Try this: and updated <= -7d 

In the 6/19 - 6/26 Cloud updates bulletin, there's a mention of 'Improved PDF Export' for Confluence Cloud. You can read it here: Cloud Updates 

Hi @Lauren Peters welcome to the community. We're unable to access your Confluence sight. Could you possibly post the error message or a screenshot you're getting? There are several issues out on Atlassian's site that may be related. You can search for them here: jira.atlassian.com. I would take a look out there to see if…

Hi @Stephen Kraus welcome to the community! I looked in Atlassian's JIRA site and didn't see anything specific to this issue. If you can replicate the issue, I would suggest opening a ticket at support.atlassian.com (Select 'contact' in the upper right) and bring this to Support's attention, maybe they're aware of the…

Hi Derek, I'm wondering if it works the way you expect it to if you use the Confluence app for iPad? That might be an acceptable workaround. I can't reproduce it using Chrome on my iPhone right now. Would need to try on iPad later. Otherwise, if you are on latest iPadOS and latest Chrome, if it's replicatable I would…

Ugh, you're right, my fault. I couldn't find anything either for cloud.

Hi @meenu.hooda I haven't done it myself, but I found this article that talks about it: Edit Office Files Hope that helps.

Hi @Vamsi Krishna Panthulu I took a quick look at Atlassian's Jira site (jira.automation.com) and found this issue: JRACLOUD-78440 That sounds to me the problem you are having. I would suggest voting for and watching that issue for further updates on it. Hope that helps.

Hi @Ofer Peled Atlassian is going to have to look at this for you. Unfortunately, here in the user community, we're not able to help with licensing and billing. I hope you get your issue resolved soon.

Went out to Vegas just to see a Styx show. Certainly would go back, but need to plan more time out there.

I hate it when someone asks one of those "I should know this questions" and I instinctively grab my phone to get the answer...

Hi Arya, I found an older Community Post that seems to have the information you're looking for . Check it out: Current Version Hope that helps

Looks like a good team building exercise.

Hi @Chris.Shadbolt welcome to the community. I'm not exactly sure what your question is, but it appears to be asking if there is such a thing as Sub Organizations in JSM. The answer to that is not at this time, at least not with the delivered code. You could setup multiple Organizations, but that may or may not work for…

I'm using Confluence for a Knowledge Base and when I search either in the Portal or in Confluence I don't have to put in a label filter to find an article with a particular label. There's some more information here on labels in Confluence: Confluence Labels Hope that helps.

Hi @Pandi Gengamuthu Selvaraj welcome to the community! Searching on that error in Atlassian's Jira site (jira.atlassian.com) there's a similar issue when a page is copied: CONFCLOUD-73527 if that's a possibility about what could have happened, you can vote for and watch the issue. If it's different, I would probably open…