Dan Breyen Community Champion

Hi @Catalin Moscaliuc welcome to the community. I don't see that as an option, so I don't think it's possible at this time. Maybe someone from Atlassian will see this and possibly add it as an option in the future. Hope this helps.

Hi @Venkatakrishna Vemala welcome to the community. I found this article on the community site regarding HIPPA compliance: HIPPA Compliance There is configuration information as well as a Business Associate Agreement regarding HIPPA compliance referred to on that page. Hope that helps

Hi @Tive Denedo welcome to the community. I would setup an account on Atlassian University and look at their intro classes. Then just start looking at your site and see how it works. Make some sample tickets and go from there. Hope that helps.

Hi @Christina Braun welcome to the community! At this time customization is limited. Here's a ticket in Atlassian's Jira site to allow more customization of the page for Confluence: CONFCLOUD-44366 I would suggest voting for and watching that for updates. I didn't find one specifically for Jira. I know there's one for JSM.…

Hi @Guy Fawkes welcome to the community! It sounds like you would benefit from using Confluence as a Knowledge Base with Jira Service Managment. I know this is what is recommended when using JSM to store stuff like this in a Knowledge Base, so Internal/External Customers and IT staff can refer back and search on articles…

Hi @Jean Fouquet welcome to the community. Here's an article from Atlassian comparing the old and new rules for Automations: Automation Packaging Based on that info, single project rules wouldn't count under the old system, but do under the new. Hope that helps.

Hi @Suhas Shastry based on this article: Migration Assistant , I think you're OK. The Cloud Migration Assistant is preinstalled on JSM 4.14 and later which you have. Hope that helps.

Hi @Santiago Trujillo welcome to the community. I found this other community article with more information that you'd be interested in: Notion to JSM Sounds like you can go from Notion to Trello then Trello to JSM, or export your Notion data and import it into JSM. Looks like there may be some apps available in the market…

Hi @Sherif Sayed welcome to the community. With the information you've provided, I would recommend using Jira Service Management for something like this. If you setup your 400 users as Internal Customers, you won't need licenses for them. Depending on how many people would be responding to tickets, you can adjust your…

Hi @Keat Uy I would probably attribute this issue to CONFCLOUD-76331 or CONFCLOUD-71802. You may want to make a note on those issues as well as vote for and watch it for future updates. There may be others as well, feel free to search Atlasssian's Jira site at jira.atlassian.com Hope that helps.

Hi Avi, is this what you are looking for? SOC2 If not, it may be worth opening a ticket with support to see if they can help you with what you're looking for. You can reach them at support.atlassian.com/contact.

Hi @Angie Paola Leon Duarte welcome to the community. If Google translated right, you said in your Project Settings for JSM, under "Satisfaction settings" you have "Collect satisfaction (CSAT) feedback" turned on. Another thing to check is that usually the survey goes out when the issue is marked 'Resolved'. Are you using…

Some videos are Mini-movies. Go back in time to Michael Jackson and watch Billie Jean, Beat It, and of course Thriller. Those videos were amazing from the King of Pop. He also had a great video with Say, Say, Say and Paul McCartney. I would give an Honorable Mention to Culture Club and Karma Chameleon.

There's always the competition regarding Cranberries around the Thanksgiving table. If you're like me, I like the jellied ones that slurp as they're coming out of the can. Others like the traditional berries in syrup, while there is the third camp that insists that you grind them up with oranges and apples. Such a dilemma.

Hi @ilia.kakhanski welcome to the Community. The Developer Role plays less of a part for JSM, but it's still of use. JSM mainly focuses on Agents, Collaborators, and Customers. If you're using both Jira Cloud for your Development projects and then Jira Service Management for your Customer Support, I could see where this…

Hi @Jonathan Pisors if you look in your Project Settings for Automations, there should be a Templates tab. One of those templates is called "Resolve Issues due to Inactivity". I used that as my template w/o changing the status to do the calculations to send out a reminder to the reporter if I'm waiting for information from…

Hi @Jimmy Long welcome to the community. With Automations, you could notify the Assignee after so many days with no response. If you go look at Automations in Project Settings, and then go to the 'Templates' tab, you should see on called 'Resolve issues due to inactivity'. I'm no expert with Automations, but I tweeked that…

Hi @terranivey welcome to the community. I don't have a lot of information regarding how you are exporting the data and I apologize, but I'm not following your screenshot. Does this happen for all pages, and all users? Does the same thing happen with different browsers? I did look at Atlassian's Jira site…

Hi @Vira Havrylenko thanks for adding your suggestion here, but unfortunately, it isn't going to get much traction unless people are able to vote for it on Atlassian's Jira site. I took a quick look on Atlassian's Jira site (jira.atlassian.com) for something similar, but didn't find anything. There were a few different…

Hi @Karen Arandia welcome to the community. I hope this doesn't get lost in translation for you. Your storage use is available under the Site Administration. Here's an Atlassian KB article to describe how to get there: manage-your-storage-usage/ Hope that helps!

Hi @Jason Dunn welcome to the community! If you've tried Edge & Chrome, or a different PC, and see the same behavior, you can contact support @ support.atlassian.com/contact. Do other users have the same issue? Sometimes cookies get in the way of things. I'm not seeing that behavior when I'm editing my pages this morning.

I'm not able to replicate the behavior using my Confluence Cloud instance and Chrome. I don't see any issues reported neither on Atlassian's Jira site (jira.atlassian.com) nor on their status page (status.atlassian.com). Does the same behavior happen on Edge? Does it happen for all users on your site? What about all pages?…

Hi @Waseem Sajid welcome to the community. I would suggest opening a Support ticket for this issue at support.atlassian.com/contact with Atlassian Support. They can give you more specific details regarding your account.

@Akshithrekulapelli You may want to consider using the Jira Issues Macro instead. You can insert that on your confluence page and can list out any Jira issues using a JQL query. Here's a Knowledge Base article from Atlassian on the topic: jira-issues-macro I use it and it works great. Hope that helps

@Marie-Andrée Saucier I'm wondering why you would be looking for this behavior. If you are concerned that a customer writes in a closed ticket, that maybe the ticket should be reopened, you may want to look at the Automation Library to for the templates for Automations to reopen the ticket or act upon it more than just the…

Hi @Mårten Woxberg I found this Confluence Knowledge Article which seems to be your issue. It appears to be related to the system cache. broken-avatars-icons-in-confluence-after-an-upgrade-due-to-corrupted-cache It might be worth reviewing, that also has an explanation for the different URL. Hope that helps.

Hi @Oshoname Odiomonafe welcome the community. If you have a repeatable process, this sounds like a workflow issue that Atlassian may need to take a look at. I don't have server to test this exact situation with, and I've looked at Atlassian's Jira site for a similar issue, but didn't find anything. You can open a ticket…

Hi @Akash Yendhe welcome to the community. Are you using Confluence in the Cloud or on the Server? I don't have detailed steps from you to try and replicate the issue. If you're on the server, are you on the latest version of the software? That may influence the resolution. If you're on the Cloud, do multiple users have…

Hi @Kostiantyn Merkulov welcome to the community. You can submit a ticket to support at support.atlassian.com/contact. Does the same issue happen with different browsers? Hope that helps.

I don't use them right now, and I'm not able to test at this time, but I would guess that would throw off your numbers, yes.