Dan Breyen Community Champion

Hi Sue, there is a Jira ticket to work on Refreshing pages after save. I've run into this a bunch of times. JSWCLOUD-25322 I would suggest voting for it and watching it for updates. I would agree in a JSM environment having the screen update without needing to click refresh is important when working with your customers. As…

Hi @Pierre Bosisio welcome to the community. There could be a variety of things going on. Does it happen on all pages that you export? Are there some pages that work and others that do not? Do all users have the same issue trying to export this page? Have you tried a different browser? If it's that specific page, can you…

Hi @Jamie Peppard welcome to the community. As I understand it, automation counts would cross across products and the policies are the same across products. Here's Atlassian's article on automation pricing for reference: cloud-automation-packaging-update I think there's a typo in that article, but if you have an Automation…

There was a suggestion submitted in Atlassian's Jira site to add this. JSDCLOUD-2043 It was closed due to lack of interest, but I would agree, there certainly is value for adding this functionality in the system.

No noticeable changes in performance reported on my instance. Following Jack's lead, have there been any significant changes with how your system's built recently? Are there more forms that were added? Wondering if there's a specific event that may be impacting your performance. I'm assuming everyone is using the same…

Oh, the car rides in the 1973 Ford Country Squire station wagon. It had the fake wood on the outside and of course my brother and I had our spots splayed out in the back, coming home well after dark, looking up at the stars before nodding off on the drive home.

Hi alexandre.albaracin@srmasset.com welcome to the community! If you go into your Project Settings for JSM, you should see a menu item in the Left Sidebar called 'SLAs'. Click on it, when that opens, make a note of the Calendar you are using for your Time Goals. That's the calendar you'll need to modify in the next step.…

Oh, wait, I misread the question. My favorite mouse? Well, this mouse was an integral part of The Green Mile. Mr. Jingles. Delacroix taught him tricks, and even had a miraculous recovery after an unfortunate and serious injury before running off into the sunset.

Yup, it's probably not going to be the most popular answer around here. BUT, after awhile it started growing on me. The ever unpopular hockey puck mouse from Apple came in 7 colors and was part of the no-beige computer period. 

Hi Chris, I did a quick search of Atlassian's Jira site (jira.atlassian.com) and came across this ticket which I believe explains your issue. It appears that it's not just a mobile issue. JRACLOUD-28225 Feel free to vote for and watch it for updates.

Hi @Jean-Francois Hetu2 it's my understanding that the system is determining what to show in the summary based on the search criteria. Is there any hidden text on that page? If you edit the page, copy the useful information, erase everything and paste the good stuff back, do you still run into that issue? Or if you paste…

Hi Otto, I'm not sure if you're going to get the answer you're looking for by posting this in the user community. I'm not sure if Atlassian would want to publish that information here or not on a public forum. Maybe you might get a better response by opening a ticket with support (support.atlassian.com/contact) and see…

Hi @Michael Poat welcome to the community. I'm no expert when it comes to updating to newer software, but I found this article that was posted about this similar issue with Confluence. fonts-health-check-failed-in-confluence-8-with-java-17 That instance was getting the same error and it appears the resolution had to do…

Hi @[deleted] you may want to open a support ticket with Atlassian (support.atlassian.com/contact) to get an answer to your question. I'm not sure the user community would be able to answer for Atlassian, and I don't know how often Atlassian staff is monitoring these threads.

Hi Aaron, I found another community response, Event-for-reaction-to-Jira-comment which I would agree with that a reaction doesn't trigger an event, so you wouldn't get any notification. It looks like there's a suggestion to change that behavior. JRACLOUD-73648 If that's something you're looking for, feel free to vote for…

Hi @IT Demonware not sure if it answers your question or not, but based on this article: Supported Platforms it may work, but doesn't look like it's supported until Confluence 7.17

Hi @[deleted] welcome to the community! I'm not seeing the same behavior you are getting. I can edit and not get any errors. You may want to open a ticket with support (support.atlassian.com/support) as they might be able to dig into what's causing your error. I took a look at Atlassian's Jira site (jira.atlassian.com) and…

Hi Tom, have you tried opening a ticket with support to get a quote? You should be able to open a ticket here: Billing Support then select "Billing, payments, and pricing" to get a more specific information from Atlassian regarding your request. We're not going to be able to assist you on this Community Forum. Hope that…

Hi Tim, I would agree this sounds like a bug to me. I took a look for something in Atlassian's Jira site (jira.atlassian.com) but I couldn't find anything specific. Has support weighed in on this? Maybe they have a Jira number for it? If you have steps to reproduce, I would think we can at least get a ticket & vote on it.

Hi @NIRANJAN PUNJA welcome to the community. Are you planning on migrating to the cloud? I could be wrong, but if you pay for the cloud license, then I think you can upgrade on your own to a version where the migration tool is supported and migrate your data to the cloud. That's probably a good option to consider with…

Hi @Robert Nichols welcome to the community. Is it a large article? Is this the only article this happens too? For testing purposes, have you tried creating a duplicate article and see if the duplicate has the same issue? Do you have a few test customers you can try it with? Does it happen to other customers? I took a look…

Hi Allison, if you have the proper rights, if you are viewing the ticket, you should be able to click on the ellipses (the kabob, the 3 dots) in the upper right corner. And you should have a menu option for 'Move'. This should pull up a form that will let you pick the proper project and Issue Type to move it to. Hope that…

Hi @[deleted] welcome to the community. I think I found the issue with the images getting cut off on Atlassian's Jira site: CONFCLOUD-75877 There a few others that are similar. Feel free to vote for and watch it for updates.

Not sure, but when I'm in the office I feel like Gunther quite often. Someone brought in one of those single serve brewing thingies and it seems like I'm using it several times a day for myself.

Still have plenty of movies on VHS. We had home movies on VHS-C that we broke out the VCR so we could get them transferred to DVD. With the iMac, and the Camcorder to do the digital conversion, he had them done in no time. Some of those movies on VHS are very rare, and those tapes can be worth over $1000 today.

faq-for-cve-2023-22518-1311474094 improper-authorization-vulnerability-in-confluence-data-center-and-server Hi @acast2 Based on those 2 articles I don't see anything like a keyword search to know if it's not compromised. In my opinion, (for what it's worth) if it was my system, I would go through the mitigation process…

Hi @Jose Roberto Nava Morales welcome to the community. I found these articles on Atlassian's site regarding performance on the server: troubleshoot-performance-issues server-optimization performance-troubleshooting-tools On Atlassian's jira site, I couldn't find anything specific to this issue. You could check with…

Hi @Kyle Baird welcome to the community. You may want to contact Support with this licensing question (support.atlassian.com/contact). They should be able to assist you with options, or work with you on any other possible solutions to your specific situation.

One more thing to look at would be as the admin to look under Administrator / Products / Sites & Products / (Pick Your Site). Then under Application Settings / Confluence / Configuration / Further Configuration / I have a 'Editor Full-width' checkbox which I have enabled. it says it makes it full width as the default for…

Hi Sabby, are you looking for issues that have been created within the last 5 days? If so, try this: "created >= -5d" This is saying go back 5 days from today and select anything where the created date is greater than that. Hope that helps.