Dan Breyen Community Champion

Hi @Kristen Hafford it looks like you're running into this issue: JSDCLOUD-8345 Where the Portal translation isn't complete. I would suggest voting for and watching it for future updates. I gave it a vote as well.

Hi @Diana C I found this Suggestion submitted to Atlassian in their Jira system which sounds like what you're looking for: JSDCLOUD-12983 Feel free to vote for and watch it for updates. Hope that helps.

Hi @Stefan Speck I'm no expert on setting this up, but based on this knowledge article what-is-language-support? you should be able to setup your system for both languages under Project Settings and then you should be able to use both. I hope that helps.

A Portal user can change the notifications on a particular ticket right from inside the portal. When they are looking at the issue they can toggle notifications by clicking the 'Notifications ON/OFF' label. Hope that helps.

Hi @Wilhelm Herbel welcome to the community. I would recommend reviewing the documents provided by Atlassian on Migration. That should answer your questions. There also is a separate category in Support for Migration questions. Here's a few links that I found helpful when we migrated. cloud-guide…

Hi @Dapeng.Zi welcome to the community. On my system using Edge I'm not experiencing the same issue you are experiencing. Have you tried other browsers or have other users reported the same issue on the same page? Does it happen on every page, or just on pages with a lot of information. Another thing to try would be a…

Making sure the VCR had a tape in it with enough room on it so you could record your show. Then you had to find the right time to watch the recordings to free up space on your tape. And then you couldn't watch anything while it was recording. I'm glad DVRs have evolved where you can truly 'Set it and forget it' as you're…

Hi @Metin Erkmenis welcome to the community. Getting JSM to not add the items in the signature is a ticket on Atlassian's Jira site: JSDCLOUD-2090 Feel free to vote for and watch that one. In my opinion, and I could be wrong, adding a comment when you have attachments is how the system works to add a new item to a ticket.…

Hi @Arthur Irving welcome to the community! That's exactly what JSM is for. Your internal and external users (clients) have access to a portal to enter tickets, and then you have agents that have access to those tickets to respond to your customers. Here's an article to explain the different project roles. Project Roles.…

Hi @Francielle Ferreira welcome to the community. I apologize if there are any translation errors. If you want all Organizations in your query, you wouldn't have to add the qualifier at all. If you want a specific Organization using 'and Organizations = "CompanyX" should work for you. That's what I use in my queries. Hope…

Hi @Marnie Hennessy welcome to the community. Are you using Confluence Cloud or Confluence Server. I took a look at Atlassian's Jira site and didn't see any issues. If you copy/paste the text to a new page, does it happen there? Does the same thing happen for other users, or other browsers? I know sometimes pages can…

If we rent lodging, I'm always extra nervous that we forgot something. I have a tendency to go back and check each room 2-3 times just to make sure. I started having to close doors on rooms to tell me I've been through them. Maybe it was because I left my winter boots in a room over 30 years ago in the middle of winter. :)

I would agree that sitting down with a good book is relaxing. Also, sitting by the fire, watching the snow gently fall (no blizzards please) can take the edge off. Now if I want to go down the electronic route, I don't object to playing some computer games either.

Hi @stuart.plummer I think you might be running into these issues: CONFCLOUD-4122 CONFCLOUD-72746 There may be more out there on Atlassian's Jira site. There are several that seem related. I would suggest voting for and watching those for updates. Hope that helps.

Hi @Daniel Vlad you don't mention what version of Server you're using, but I found this on Atlassian's Jira Site. CONFSERVER-8865 If you're on an older version, you may want to consider updating. Here's another possible cause: CONFSERVER-56461 Hope that helps.

Hi @Maharshi Kinjankumar Patel you don't mention if you are a System Administrator or not, or if you're using the Cloud. If you're a System Administrator, or know who your System Administrator is, you may want to open a ticket with Atlassian. (support.atlassian.com/contact) and they could give you more specifics on their…

Hi @Duane Bailey welcome to the community. On Atlassian's Jira Site I found these issues CONFCLOUD-75542 , CONFCLOUD-74372 and CONFCLOUD-58596 that sounds like the issue you're having. I would suggest voting for and watching for future updates. There may be more, but that's what I found at the moment. Hope that helps.

Hi @Heather Ronnebeck I'm pretty sure that functionality isn't available right now. I found a suggestion that has been requested on Atlassian's Jira Site. I hope that helps.

Hi @Mazen Mostafa welcome to the community. Yes, based on these articles from the community and Atlassian, Jira and Atlassian are HIPPA compliant. Jira-and-Confluence-are-now-HIPAA-compliant Atlassian HIPPA compliance HIPAA Implementation Guide hipaa-compliance-for-jira-service-management There are more articles out there,…

Hi @Salva welcome to the community. Here's the supported platform I found for Confluence: Supported-platforms where you can see Edge is Supported. I would do a little troubleshooting here first. Do you have the same issue if you try this on another computer? Is there someone else in the office that could try loading the…

Hi @Zulfiquar Ali welcome to the Community! I took the sample project provided from Atlassian for an IT department, copied it, and slowly just changed pieces of it to make it work in a customer support environment. Our external and internal customers get setup as Customers so they have access to the portal and Knowledge…

I'm looking forward to taking some more classes. Got the updated stats email today. Looking forward to some live events.

Hi @Patrick Smith welcome to the community. You can configure your system (Settings{gear} / Products / Jira Service Management / Customer Acccess / Portal access / click 'Don't allow customers to create their own accounts) so an Agent or Admin has to create new users. Your Portal Users would be setup as "Customers" for…

Hi Matt, I'm no automation expert, but I had Support help with doing something similar to get the Organization of the reporter when a ticket is opened. They basically set me up with some API calls to get the Organization of the Reporter and save it to the Organization of the ticket. It's long and involved, and wouldn't be…

* Cartoon Character – I think I'd have to go with Dilbert. I've been in the corporate world for 30+ years and have seen way too many silly things in corporate life. * Color – Computer Beige - Nothing fancy on the outside, but can be souped up for speed under the hood. * Car – 2019 Ford Taurus Limited - pretty plain &…

Hi @Jeanine Lynch welcome to the community! I'm not aware of a way to add it to a dashboard. There's isn't a gadget for it. There isn't a way to export, download or email other than the browser tools. There are a few Jira issues that you probably want vote for and watch for further updates on…

I searched in the community and found this article as it appears something may be stuck on your server: stuck threads I didn't see any articles about the corrupted encryption. You could try opening a ticket with Atlassian Support and select 'Migration support' Hope that helps

Hi @HiGHmed eV you may want to contact Atlassian Support with this request to see what is and isn't possible for your accounts. They can probably straighten it out faster than this community forum. A System Administrator probably needs to make the request. Hope that helps.

Hi @Aardhra welcome to the community. If I'm understanding correctly, the Data and Insights piece is only available for the Enterprise release. Here's a page from Atlassian comparing the differences: Jira Pricing It only lists functionality for 'Data and Insights' under the Enterprise column. Hope that helps.

I won a trip to Miami for a NASCAR race at Homestead Motor Speedway. We had pit passes for before the race, so we were able to see some of the behind the scenes stuff at the racetrack. Those cars get loud! Renting the headsets so you can listen to the in car stuff was interesting. Little did we know that parking up front…