Dan Breyen Community Champion

Hi @Shae Allison have you tried this with Safari, or have some Windows users that could also try it in Chrome or Edge to see if they can replicate the issue? In either case, it sounds like a bug narrowed down to the mac, or would be a browser specific thing. Unfortunately my whiteboard currently isn't finding my Jira…

Hi @Voltaire Taguinod welcome to the community. As of today, looking at Atlassian's licensing page, nothing changed. If I were to guess, you may accidentally have added a new Agent, so you have more than 3. If you look under Settings / User Management, you should be able to see how many Agents are listed for JSM and see…

I guess I lose. Got the thing that looks like the wifi logo. I have no idea what it is. Of course I could cheat and look, but what fun is that. I probably could have held my own at classic Jeopardy, but would fail miserably on today's version. I like the trivia games myself.

Hi Bill, I found this other community article regarding User Macros. Migration-Of-User-Macros To quote Nic: "The short answer is very simple - there are no user macros on Cloud. You have to drop them all." There are some options, but that's a little more complicated and in the article. Hope that Helps.

Hi @Péter Sass welcome to the community. From your ticket info that's been provided, it appears you are using Confluence Server, is that correct? If so, when you get to the 'Which product is this for' does the system show your valid Server license? If not, it may be that your site's server license might not be attached to…

Is it letting me post again? We're SO CLOSE to the 100 posts. This should be number 96. Can 4 more people come up with another post to push us over the top? Let's make it happen!

I would agree with @Nikola Perisic Functionality on the cloud is dynamic and as Atlassian makes changes, that can affect the GUI and other functionality. It would be a nightmare if the videos on YouTube need to be constantly updated as Atlassian is rolling out new functionality every week. If the training videos are based…

Hi Jack, here's an article from Atlassian describing what happens if the subscription expires. It appears your site will go read only until you update your license. managing-your-confluence-license I would contact Atlassian at support.atlassian.com/contact if you are interested in renewing or if they have any other…

No resolutions for me this year. But maybe I need to make one to listen to my cassette collection and watch several older movies on VHS. (sorry no old mac with a floppy drive in it to play Dark Castle on anymore)

Hi Scott, you should be able to do that. I'm no expert on Automation, but if you look at the Automations, you should see a 'Templates' tab. Open that up and I believe the first one in the second row is called 'Resolve issues do to inactivity'. You should be able to take that and use it as a template to modify the duration…

Mission extended! WOOHOO! Only 9 left after this and 14 hrs to go! Let's go team! Teamwork, great Community Moment from 2023. Let's keep it going in 2024!

Hi @Kalle Narinen I see you entered a ticket on Atlassian's Jira site (jira.atlassian.com). JRASERVER-76871 I didn't see anything else similar out there. If more people are interested, I'd suggest they vote for it.

Hi @Kevin Flachsmann welcome to the community. Here's an article from Atlassian with steps for setting up a KB for JSM. confluence-jsm That's what I did to get it accessible to internal and external customers. Have you tried setting up a personal email as an external customer for testing? I did that and use it alot for…

Hi Steven, I found this document from Atlassian regarding audit-activities-in-jira-applications. . There's a reference to "your plan changes" but nothing specific to Roadmaps. Hope that helps.

Hi @Colleen Gotling I would suggest contacting Atlassian Support. There's an option for billing and pricing. They should be able to work with you to update your payment information. Hope that Helps!

Hi @Jörg Sigle is it just this page that isn't copying? Do other pages copy? Have you tried a different PC, or can someone else try to copy it? Is there a large amount of data on that page? Could you temporarily shrink the size of the page to see if that copies. Does it have a large number of attachments? There is an issue…

Hi @Andrew Paterson could this be your issue? JSWCLOUD-26189 I found it on Atlassian's Jira page. If that is it, please vote for and watch it for future updates. Here's another performance issue: JRACLOUD-73176 There may be a few others, but this is what I've found after a quick search.

As we have reached the last day of the year, a fun personal community moment is showing up on the leaderboards for questions answered. Just doing my part to help out. Thanks @Monique vdB ! Have a great New Year!

The way everyone is willing to help out questions for others across the globe is a pretty cool Community Moment. I'm sure that will continue to be the case going into 2024.

Your syntax looks correct to me, and I'm able to run it with the same fields and operators (I need to change the project and issuetype) but I'm on the cloud. For testing, if you say 'resolution = Declined' does it work? Can you try 'resolution not in (Declined)'? That should work too. I looked and didn't see any specific…

Hi @Mark Neustadt welcome to the community! I did a quick google search on the issue and didn't see anything regarding Atlassian's response yet. You may want to open a Support ticket with Atlassian (support.atlassian.com/contact) to get a firmer answer on this question. I know Atlassian does monitor the community posts,…

Getting Kudos from other users is a highlight of the community. It's a nice little spark in my day to see the post that someone gave you some kudos.

I started listening to Styx in 1983. (you know "Domo Arigato, Mr. Roboto) and it went from there. I made it a personal goal of mine to go back and find every cassette they ever released. Looking into my Crystal Ball when I had Too Much Time On My Hands, I sometimes thought life was a Grand Illusion. Going back to their…

Hi @Rachel Mummolo welcome to the community. At this time there isn't a Native way to edit an Excel spreadsheet inside of Confluence. There may be a third party app that allows this, but I'm not aware of one.

Hi @Gal Fatal it appears Server and Cloud are working the same where there isn't a way to restrict it to just one. I found this on Atlassian's Jira site, JSDCLOUD-12341 but that would only pertain to you after you upgrade to the Cloud. It wouldn't hurt to vote for and watch it, as it could get a little boost. 

I think if everyone who has posted here posts once or twice more, we'll knock off another challenge! Can we get the count down to zero? Stay tuned! Can we actually let a challenge go unfinished when we're so close? Find out tomorrow, same bat time, same bat channel!

Thanks @Kristján Geir Mathiesen Finish 2023 strong and we'll start 2024 off on the right foot!

Hi @Mauricio Espinoza welcome to the community! If you don't know who the administrator currently is, I would recommend opening a ticket with Jira Support (support.atlassian.com/contact) and once they've validated your account, they can work with you to identify and/or change your Administrator. Hope that helps.

Seeing Community Events pop up all over the world again is a fine accomplishment. I look forward to one day attending one of them.

Hi @SoporteXeridia do you know if your Display Settings Scale setting is different than 100%? Can you reproduce this issue if the Scale is 100%? I have this same issue, and my scale is 125%. If I change it to 100%, I do not have the issue. If you change yours to 100% and can still replicate the issue, then I would suggest…