Dan Breyen Community Champion

you read my mind!

Hi @Dan Snell would it be possible to attach some screenshots of your Automation? Sometimes the Automation pros around here (I'm not in that bucket yet, but trying) can check out what's going on. Or people like me can try to replicate the issue. I'm pretty sure I used Link to Trigger issue and it works for me. I'm not…

Hi @Nicola Hu welcome to the Community. I took a quick look at Atlassian's Jira site, and didn't see this specific issue, but I may have missed it. Check it out, you might find one that matches your request. You could also check in with Atlassian Support, they might already know of a similar issue.

Online Dictionary of terms is useful for us.

Hi @Niktia Kupchin welcome to the community. Currently there is not a way to have a custom survey for Cust Sat. There are several Jira suggestions submitted on Atlassian's Jira site including JSDCLOUD-4686. I would suggest voting for and watching them for future updates. Hope that helps.

Well, before Working From Home was the thing, I had to travel to Pensacola, Florida. Being cheap and the inexperienced business traveler, I booked a hotel inland and didn't know otherwise. Well, when I found out that I'd be there another two weeks, I made sure on that third week to book a hotel on the gulf, where the waves…

Hi @Bea Ray there were technical issues with the presentation. It's going now.

Well, I don't have any RV/Travel Trailer stories as I've never had one. After seeing a bunch of videos on YouTube, I'm tempted to rent one for a vacation and travel around the countryside for awhile. I kinda like the idea of not having to plan on being in hotel rooms for a vacation.

Hi @Guy Nicholson welcome to the community. Based on the comment in that Jira ticket from Atlassian, they're referring to a need to clear your page tree cache. It should have cleared by now in your instance. @Scott Zockoll mentions about opening a ticket with Support if you needed cache cleared. If it was me, I would open…

Things like 'First Name'. It's really corny to tell your customers that you've been working with... "Hey Joe Smith, thanks for getting back to me. I'll follow up and let you know what I find. Dan Breyen". It's not conversational at all. Fix Version would be great. So I can say "Hey customer, your fix will be in release…

Hi @Sarah Bizewski welcome to the community! At this time you can't disable the 'Share With' functionality on the main portal page. There is a couple of Atlassian tickets submitted to put some controls around this functionality. JSDCLOUD-10455 JSDCLOUD-7057 You're not the only one requesting this change. (I'm in that…

Using Confluence setup as a Knowledge Base for JSM per Atlassian's setup, I am able to restrict articles for internal use only (my agents) and external users aren't seeing them. For the page Restrictions, I set access to 'Anyone else in this space' is set to 'No access' and then I added specific groups as 'Can edit'. Hope…

Hi @john francis bonganay welcome to the community! You can't download the Jira Cloud system to your laptop, but as long as you have internet access, you can certainly access your Jira Cloud instance from your browser. Use the same URL that you normally use to access your Cloud instance. That should work on your laptop.…

Hi @[deleted] welcome to the community! Nope, everything should just keep working once you switch the license over to Standard. I did that when I started out and the transition was seamless. That's the advantage of being in the cloud. You can switch to the Std license at your own pace.

CONFCLOUD-72037 @Sebastian Spitzer that's an Atlassian Ticket that was closed because it couldn't be reproduced. CONFCLOUD-77985 A similar ticket. If you can replicate this, I'd suggest opening a Support ticket and see if that first one can be reopened, or if a new one should be entered, referencing that one. Someone else…

Hi @Aline Veyradier I'm not seeing the same behavior you are, but I might not be looking in the same spot you are. Could you give us a more specific example of your workflow?

Hi @Anitha Lakshmanan welcome to the community. I could be wrong, but it's my understanding that the version information isn't really accessible in the GUI as it's frequently updated as a Cloud application. I did find this community article that uses the API to get some information regarding build, etc. Hope that helps.

Hi @Tizi I've seen this occasionally as well. I haven't narrowed down a workflow, so I hadn't created a Support ticket w/ Atlassian yet. If you have a way that you can recreated this behavior, I would say enter a ticket with Atlassian Support and see what they say. If I can recreate it at will, I will do the same. I took a…

Can more field be added in Smart Values for Automations and Canned Responses? That will make these functions more useful. Any ideas when Canned Responses would be available in Status Change messages?

Hi @Deniz Kortan welcome to the community. Have you reached out to Atlassian Support and verified if your workflow was intended to be fixed? If it's still a problem, maybe there's a different workflow they were expecting to fix, or it's broken again.

Hi @Anatoli Sepitco welcome to the community. Check out the Automations for JSM. You may be able to get close. There are some templates built in for assigning issues under the 'Information Technology (IT)' group (on my screen, it's the first one for assigning based on a balanced workload). You can alter that, setup groups…

Bad Service Management Makes people sad Start using Jira Your customers will be glad

Our department went from email to JSM. Issues would come in from customers in an email. As information was going back and forth regarding that issue, more and more emails would come in. Then another issue is emailed and your inbox is getting cluttered. With no way to track status, it was time to implement JSM. Now that we…

Hi @Phil Rowley welcome to the community. Can you use this link to get assistance with your account? The Free account limitations as I understand it only applies to user/application questions. Hope that helps.

Hi Alexander, as every implementation is different, I don't think there's a standard onboarding process. I've been sending my customers something like this in an email: Hi <employee>, we are reviewing your <issue desc> issue. <My Company> is implementing a new Support Portal to better assist you with any questions or…

I don't see that same option in my Jira Software project.

Hi @Tom Youngblom welcome to the community. Could you put an example of your JQL here? If I'm assigned to a ticket, then you should be able to add "assignee = Tom Youngblom" and it should work. That's basically the JQL I would use. If that's not working, if you could give us more information, it would be great. Thanks,

Hi @Christoph Reinke welcome to the community! Do you experience the issue in Edge as well as Chrome? Do other users have the same issue on your instance? Have you tried removing your browser cookies and resetting your browser cache? I tried replicating your behavior with Edge and Win11 as that's what I have and I can't…

Hi Elaine, have you tried removing cookies and clearing Browser Cache on those machines? Can they access Jira using Edge on another PC? Can one of your existing users login on one of the new users machines? That might help to narrow down the issue. Is everyone using the latest Edge, and does everyone have all the same…

I'd open a ticket with Atlassian Support and get their input.