Dan Breyen Community Champion

"She Drives Me Crazy"....

I would have went to see Petra in the late 80s for my first concert. I'm planning on seeing Styx and Sabaton this year. If Petra gets close, I'll add them in as well.

Hi @Dymitr A welcome to the community! Based on this Atlassian ticket, it appears something might still be wrong with how the Request Type is defined. If you look at the ticket from the Agent View, do you see the correct Request Type set? If you change it, then change it back, does the description then show? That might…

@Andres Ayala have you by chance tried Edge? Do other users experience this same behavior on Chrome? Have you been able to try your login on another PC using Chrome? Have you tried removing all of your browser cookies? If you've for sure narrowed it down and are still having the problem, as you're a Premium account, I…

Hi @Eric Silva welcome to the community. I apologize if something is lost in translation. Are you looking for something like a Priority Matrix? That sounds a lot like the Criticality procedure you are looking for. I did that with Support's help through Automation. The customer fills out Urgency and Impact, and it's…

Does the TV count? I remember a TV with a two button remote. One that switched between the channels and the other that controlled the volume of the remote.

Hi @cb42 welcome to the community! Take a look at Automation. you should be able to do something either with a calendar, or you can make a manual automation where before you close the one ticket, you create a new one. I'm no expert, but you should have several options with the Automation to run them as part of closing a…

I would suggest contacting Atlassian Support. They can chime in if they have any other suggestions, and they can look at your setup.

Hi @Curt Metcalf welcome to the community. There should be some settings to check. Do you assign each customer to an Organization? I've seen it where the Organization isn't set when an issue is created. The first think I can think of is in the Project Settings, Customer Permissions. I only have it that Customers can only…

The white linen sport coat and pants with sockless loafers of the 80's was fun. (sadly I didn't have the Ferrari to go with it) Oh yes, as a kid, there were plenty of knee patches on the blue jeans. Heck, we even played baseball in them. Who needed real baseball pants...

@Ravikanth Have you also looked at the Priority Schemes to see if these may have changed?

Thanks George, I did put in a ticket yesterday as I couldn't find it. Here's the Jira ticket. JSDCLOUD-14129 Please Vote for and Watch it. We'll need a bunch of votes to get it fixed

Hi @Ravikanth I believe this is the same for Data Center, if you are the system administrator, look under Settings (the gear) / Issues and then look under the Priorities section and select 'Priorities'. This should list the priorities as well as their rank. Is this listed as you expect? If not, you can change that here to…

George, do you know if this was a ticket number entered for this issue?

Hi @Max Silvernagel welcome to the community! I did find an older issue that timed out on Atlassian's Jira site regarding Scrolling and Chrome. It was JRASERVER-24497 There have been a few issues fixed with scrolling, you don't mention what version you are on, so it may be worth updating. Feel free to search through Jira…

Hi @Søren Brandt Høy welcome to the community. I took a quick look at Atlassian's Jira site and didn't see any suggestions for that functionality. If you would like, you could create a suggestion there for Atlassian to look at it in the future. Hope that helps.

Hi @Nicolas BOUCHET welcome to the community! With the information you've provided, I took a quick look at Atlassian's Jira site, and couldn't find anything related to your issue. It may help to provide an example for those of us unfamiliar with your specific use case. With your Premium license, you may want to open an…

For Elementary and Middle School, I took the school bus every day. I stared out the window and watched the route that I pretty much had it memorized. Pretty much the same route every day, although sometimes the bus driver did it backwards. Bus drivers need to have some fun too!

Looking forward to trying this out.

Been trying whilteboard since it was available. Have mixed reviews. More to come.

Hi @Marissa Moroz I would suggest looking at this article. If your Confluence project isn't setup as a KB from JSM or linked properly, it's not going to act as a KB. Hope that helps.

Hi @Oliver Dieser welcome to the community! A customer can share any issues they have reported with anyone else in their organization by adding their email in the 'Shared with' section on the ticket. There are ways for the system to share all tickets in an Organization with everyone in the organization, but that can be a…

Hi @Nick Brammer welcome to the community! You can use Automation to do this. I'm not expert at Automation, but I can give you some preliminary info. IAs you're on Data Center, I'm not sure if it has templates, but you may have a template that you can work off of. Here's an article on Automation for reference. I have a…

My favorite team was the 1987 & 1991 Minnesota Twins for winning the World Series. "And we'll see you tomorrow night!!!"

HI @juan.aguilar welcome to the community. Yes, I'm no Automation expert, but I would believe you can use a status change to trigger an Automation. You will trigger on 'Issue Changed' to trigger the automation and then you could use the "If" with a 'Field Condition' and use your Status that you want to trigger it. Hope…

When we visited my Grandmother's apartment, us kids would walk through an open lot to go to the local grocery store by ourselves to get a treat. Now you wouldn't think this was a big deal, but for this country kid who had to get a ride everywhere out in the country, walking around town was pretty cool.

Hi @Peggy Garcia I'm not experiencing Performance issues. If you are having specific issue with your Atlassian instance, with your Premium Subscription, I would suggest creating a ticket with Atlassian Support, so they can go through your specific issues. I took a quick look at the open tickets and didn't see anything…

Hi Kevin, I'm no expert with Automation, but I believe you could create an Automation to run on every Saturday (or whenever) and have the action be 'Create Issue'. Then you can create whatever tickets you need. Hope that helps.

Hi @Stanislav Khavruk welcome to the community! I took a quick look at Atlassian believe this is your issue CONFCLOUD-68780 with the page width. Feel free to vote for and watch it for updates.

Hi @Laura Garrison welcome to the community. It's my understanding that if your Old Sys Administrator is gone, you should create a Support Ticket and they can assist you. There are a few options, including temporarily reactivating the previous account so you can do some of this work on your own. Here's another Community…