Dan Breyen Community Champion

welcome

I found this KB article that might be helpful. Create release notes | Atlassian Support

welcome

As of February 2023, here's instructions for hiding portals from the help center. Hope it helps. Hide portals from your help center | Jira Service Management Cloud | Atlassian Support

WOOHOO!

Sorry, but I'm not fully understanding your question. If you are using the Organization/Customer structure, it is possible to setup an Automation and and API call to automatically fill in the Organization when an issue is created based on the Reporter's Organization. If I'm completely missing your question, could you…

Feel free to vote for this JIRA ticket to get a native JSM App. https://jira.atlassian.com/browse/JSDCLOUD-9763

There is a JIRA ticket w/ Atlassian to create a Jira Service Manangement app. My users have installed the JIRA app because it's prompting them to when they go look at the portal. I would NOT recommend having them use JIRA as there isn't a 'customer facing' part of the JIRA app. The JIRA app appears to only be for JIRA…

Hi, I'm interested to find some tips to continue to advance our Agile process.

Have you tried a different browser? Maybe the cookies are out of whack.

Do you know if other users on your team are having the same issue? Does the same thing happen in different browsers? If the answer to those questions is yes, I'd probably open a ticket with Atlassian to review.

Sounds like a software issue. I'd open a support ticket and get their input.

You have to get creative these days. I know more health programs are offering gym incentives. Many people in our office take a break, and use the makeshift walking path around our warehouse.

Thanks for this.

Life happens and environments change. You never know what's new out there that can help your team. AND, there are plenty of great ideas that are already being used that can apply to your team as well.

agree!

A used schwinn that I could only go around the yard with.

I searched for 'jira cloud pricing' or 'confluence cloud pricing' (etc) to get the monthly cost per user. It was also an opportunity to evaluate who had licenses and remove some people who no longer work for the company or haven't been using it. (we eliminated almost 1/2 our users when we migrated) You should also be able…

@David Fairlie-Jones I have an Automation that fills in the Organization as long as the customer only has one (but if there are multiples, it would work too), and I don't get any emails sent out to everyone when the Organization is added. I have the Organization set on the issue, so I can use JQL to filter by Organization.…

Atlassian Support just finished helping with a pretty cool automation. When a JSM request gets created, the automation is using an API call to get the organizations that the customer (reporter) is assigned to. Then it loads that information into the JSM ticket.

I see that happening when an invite was created, but the user didn't actually create a Portal account. You can see for sure if they have a Portal account by going to look at the Portal accounts in the Atlassian Administrator. I'm attaching this link w/ directions How to remove DEMO customer accounts | Jira | Atlassian…

Your help desk users would be agents and wouldn't need to use the portal to see the tickets, but can see what ever they need from JSM itself. You wouldn't need security, they could use a report, filter or JQL query.

Under 'Customer Notifications' in Project Settings, I disabled the 'Organization added' setting. I also turned off under Atlassian Project Settings for Jira Service Manangement to NOT share new requests with an organization. Screenshot came from this community request JSM request - automatically share with organizatio...…

I may have missed it, but wouldn't the migration assistant do this?

I could be wrong, but I don't think you can do it from within the application. I'm just beginning down the API road. I would guess there is either a third party app that might be able to do it, or you could write one of your own that uses APIs to get the list of users, sends an email, then suspends or deletes the account.

Yes, there was one on 3/15/2023. We had a blast!!! Where were you?

When you're setting up JSM, there is a Knowledge Base settings section. you can choose who has access to view, whether or not it's any KB user (which includes Internal and External Customers) or Confluence users only.

In your JSM Project Settings I'm assuming you have the Confluence Space selected and linked. In your Confluence Space, if you look at the space settings, is the Categories of the space setup for knowledge-bases?

Summer. Rain, sun, storms. Beats -20 below temps in winter.

Always loved the pickup baseball game. Even if it was two of us in the front yard.