Dan Breyen Community Champion

I have it locked down on the 'People' table of the Project Settings and others can't search that Project. They only see the projects they have access to.

Is this information being sent to Atlassian customers by any other means than this post? Just wondering if I need to let my company know.

How much knowledge is lost when your senior people retire. That knowledge needs to get documented somewhere or it's going to take much more energy and effort to track it down after they are gone. I would say a company can expend unnecessary resources when this happens trying to recover the data.

Right now, I'm liking that I can access linked issues between JSM & JIRA and notify the JSM Assignee when the JIRA issue that caused it was fixed.

Sorry, but I'm on the cloud, so i can't replicate it. If it's reproducible, I'd suggest opening a ticket with support.

If you have the 'Should new requests automatically be shared with a customer's organization' set to no, I don't see the automatic sharing happening. I was getting alot of complaints about our internal customer issues getting sent to everyone until I turned it off. 

@David Fairlie-Jones Even if you turn that off you can still use JQL to find a particular organization. I do it that way in my reports. Organizations = "Organization Name" (I agree about refinement for organizations :) )

In the latest Confluence cloud, under settings, there is a Further Configuration section with a check box for 'Editor Full Width'. Does checking this solve your issue?

In the current cloud software, under the Settings for Confluence, there is a Further Configuration section with an 'Editor Full-Width' checkbox. I've checked this so by default, the pages are full width all the time for creation. I would think this should apply to templates too.

We're not experiencing any issues with Confluence in the cloud, I would contact support.

I don't know how you can disable 'Share with No One', but if you have 1 external customer that needs to be added to be kept aware, you should be able to add customers as 'Request participants' to the Service Request with an Automation Rule just for that Organization. check to see if 'reporter in…

As long as you can return the JIRA issues with a JQL statement that you want to display, you can create a KB article for known outstanding issues. See this KB article for Jira/Confluence integration. Use JIRA and Confluence together - Confluence 5.7 - Atlassian Documentation I've been messing around with this query to show…

There is a JIRA ticket to allow Organizations to be sortable in JQL. I would suggest voting for that ticket. https://jira.atlassian.com/browse/JSDCLOUD-4548

There is a JIRA ticket to allow Organizations to be sortable in JQL. I would suggest voting for that ticket. https://jira.atlassian.com/browse/JSDCLOUD-4548

In the Project Settings, you can go to the People tab, and control what user Groups have access to the project. You could make a User Group (under User Management) that only has the users that you want to access the project, then only allow that User Group access to the project.

Is this what you're referring to? Broken links in the cloud after migration? After a successful Server to Cloud Migration, URL links are broken in the new Cloud instance | Confluence | Atlassian Documentation

We needed to work with our internal IT folks to make sure the emails came through. They can control what is/isn't blacklisted.

Atlassian Server end of life (sale/support) information

I could be wrong, but I don't believe that the forms are able to be version controlled. You would make your own backups.

Yes, if you don't sincerely mean it yes. If you're just doing it to do it and don't really mean it, then you're defeating the purpose, especially if the people you're giving it to can tell.

Are you using the linking built into JSM? I'm on the cloud and have been linking pages to JSM issues and haven't had any problems. I have a 'Knowledge Base' link on my right form, and a 'Link Confluence page' on the left form. The URL that JSM is adding to the confluence page is the same URL as if I typed it in.

I'm on the cloud for Confluence and not experiencing that behavior. I would suggest if it is still an issue to open a ticket with support to review.

We are on the cloud and there haven't been any issues with Confluence all week. If it still isn't working, I would open a support ticket.

It takes a little practice, and Support should be able to help you out w/ the automation if you get stuck, (they've helped me on them). I agree about not using the third party addon. It almost feels like commercials on the community pages.

If you're on the cloud, you should be able to use Automation between issues and have the automation check the linked issue and trigger an email. The only catch might be the timing of things. I'm no expert on automation, but I'm sending emails out when JIRA issues get fixed if they have linked JSM issues to them.

I didn't do anything special to get emails to come out from JIRA. For awhile they were being blocked by our SPAM filters. There were settings in the Project Settings for emails, but that was about it.

You can create the new issue and then share it with the whole organization from the portal. You can also share it with individuals from the portal if that helps.

AHH! {{triggerIssue}} is probably what I'm looking for! THANKS!

Very important tip when switching from Server to Cloud!.

Certainly something that can be certainly overused! :) Just remember you're at work, and need to keep it professional. Smily emoji is certainly acceptable at work, but you can easily get carried away with using too many emojis. Better to play it safe and keep it simple.