Dan Breyen Community Champion

Hi Erik, welcome! Does this answer your question? Solved: Does JIRA Cloud slow down if there are a large num... (atlassian.com)

How did that saying go, a team is only as good as it's weakest link? Having some sort of team event outside of regular work goes a long way. Otherwise you end up with a team that is simply several individuals working independently.

@Anastasios Touv seems like you resolved your own issue. Feel free to mark it as answered.

Sounds like this one has been resolved.

Hi @Arthur CHAN I'm wondering if this is still an issue. I think things have changed with newer operating systems. I searched for an App from the App store on my Mac and couldn't find one for Jira or Confluence.

@Whitney Tamaki @Sarah is this still an issue for you? I just added a comment in our Confluence Cloud and the comment is visible on my PC and in the app.

If you're looking for the URL of the Portal, it's in your Project Settings for your JSM Project. The Project Settings should be listed on your Side Menu, and there should be a Portal URL listed under Portal Details.

There are SLAs that have kicked in out of the box. I went in and tweaked them to fit my situation.

I brought this up to Jira Support, and they said this is the way it works in the cloud and you have to manually refresh the pages when you change stuff to get pages to show the updated information.

Advanced search reference – JQL fields | Jira Work Management Cloud | Atlassian Support Here's an article about using JQL & Custom Fields.

Remember when the guy did the thing and everyone got mad! (Sorry, didn't want to give away any spoilers.) No really, haven't. Should I?

If Shawshank Redemption, I'll watch it to the end. "Why do they call you Red?" "Because I'm Irish!".

We're trying to keep comments about the customer for the issue in the JSM project, and comments about the bug in JIRA. I'm curious as to how you have security setup. Are all of your developers setup as Agents? If they are, this might be the remedy to remove that access. Then the developers are focusing on the bug and the…

The difference between Service Requests, Incidents, Problems, & Changes.

I like the gradual approach idea.

I like the gradual approach. We're beginning implementation, and need to create tickets for people and encourage them to use the new ways. Couldn't you do some sort of automation to automatically reply to email tickets with some sort of lingo, then you're not having to do it manually.

@Joe Keller are you still looking to remove the key from the emails?

Kinda like me, I've used Jira for many years, but now starting out with JSM for new company.

It's been a few months since your original post. How's it going @Kevin Tunstill ?

Take advantage of the Sample ITSM project! I still keep it around for reference, but it's hidden from users and hidden in the portal.

Hiding Portals is great! I want to keep the ITSM Sample Portal around for reference, but obviously don't want my customers to see/use it. Adding external links is great! We can add links to our company's website to the portal to integrate the two sites!

Will Slack be a requirement for the Virtual Agent going forward?

@Georgina Ballantine were you able to resolve your performance issue?

Hi @Rina did this get resolved? I'm wondering if it's still an issue now. If it is, and everywhere else it works, I'd suggest opening a ticket with Support. If it's resolved, could I ask a favor? If you could post the solution and mark it resolved. Thanks,

Thanks for the updates!

Good information to have in your quiver.

Newbie question, what is CVE?

Very important reminder. People are more productive at home and at work when there is a good work-life balance.

There is a Library automation that probably is close to what you want. When you get into 'Automation' there should be a 'Library' tab. Click on that and I believe it's the 1st one, "When an issue is created automatically assign using balanced workload." See if that gets you closer to what you're looking for.

@Ganesh Gunukula here's the Support article for removing those Demo users. I needed to remove them before go live! How to remove DEMO customer accounts | Jira | Atlassian Documentation