Dan Breyen Community Champion

I'm in, but getting real Legos is gonna be expensive! :)

Don't forget to dust the baseboards! :)

You should be able to go into the customer permissions and tweak them to allow public access. I've attached a KB from JSM Support with more information. Hope that helps. How customer access settings impact project permissions | Jira Service Management Cloud | Atlassian Support

If you see the tickets in Jira, are you trying to use the Standard reports? I've seen that many of the standard reports are using data from a test project, and you have to adjust them to get the reports to pull your specific data. You should be able to pull it up and there should be an edit button to dig deeper into the…

I could be wrong, but with an automation, you should be able to read that field and set the reporter accordingly. Note, you're probably going to end up with a really long if/else statement. I could be wrong, but you will have to write a condition for every person you need to set. So when the Issue is created, look at that…

If you're using the Portal, your external customers don't use Atlassian Security. They get Portal Security and just have access to everything via the portal. If you want them to have access to Confluence pages, you need to set up a Knowledge Base to make the Articles available. You can manage your internal users via…

Are your customers accessing Confluence from the Portal via the Knowledge Base? I'm not giving my customers specific access to Confluence pages, but setup the Knowledge Base in the Portal and haven't ran into any issues. By default, pages created in the Knowledge Base are available to external customers. If you have that…

That should be doable with Automation. If you look in the Library there are some templates for Slack messaging. Check them out here: Jira automation for Slack for Microsoft Teams | Atlassian I'm guessing you can take a template automation and tweak it to do what you would like for your project.

On my system, both 'Closed' and 'Resolved' both have their categories as 'Done'. I'm looking at the 'Settings<gear> / Issues / Statues' and clicking on 'Edit' of each status to see the category. To me that implies that if you used 'Closed', 'Resolved' or something custom as long as they belong to the same Issue Category of…

From what I can tell, it's going off of Status. So a 'Closed Request' needs to be 'Resolved', 'Canceled' or 'Closed' status. 

Sounds like a good exercise for teams with new members.

I'm pretty sure there is a canned automation in the library for this exact issue. It's probable it was accidentally turned on. You should be able to go into the automations and turn it off if you don't want it sent out.

If this is a software issue, I would suggest opening a ticket with support to research this further for you.

Look in the Automation Library. You should find one there that you can tweek to do exactly what you want. There's a couple you can tweak. I think it's called 'Resolve issues due to inactivity'. I just tweaked it to change the days and the status for my situation. In your project settings under Automation, there should be a…

welcome

If you use the text only search, I would NOT expect the JQL to find them if their name is in the reporter field because the reporters are not stored as text. You would need to 'OR' the two different queries together so it's searching multiple fields. You can also save that JQL query once you have it working so you don't…

I apologize, I don't have a database where I have SQL access to fully test, but wouldn't your query be something like ((component <> 'PRINTED') or (component is NULL)) depending on how the db treats 'no component' it could be an Empty string instead, so you would use (component = "") instead. Hope that helps.

Right now my favorite author for Leadership books is Patrick Lencioni. He tells a story and then relates to it afterwards. He has several books out on different business/leadership topics. And I just added 'Drive' to my library list. Thanks!

Nobody can make a sandwich as good as Shaggy! Dagwood would be a close second. Thanks to Alton Brown he has been touting using 'Duke's' Mayonaisse for years. Now if you know anything about Duke's, it's not a national brand and made in Georgia. So that means, if you're like me, and live in the Midwest, you need to get it…

@Madhu Sudhan If you are aware of specific individuals that aren't getting emails. Atlassian has requested you open a support ticket with them and they can check on the status of those specific email accounts. They told me that if they are having issues with a particular email address, they will stop sending emails to it.…

Check out Hoosiers. Small town team makes it to the state championship. They break out the tape measure that even though the arena is bigger, the court is the same size as their local one. Even through you get bigger tasks assigned to you, you most likely use the skills you already know to tackle them.

Agree. Patrick Lencioni is a great resource on many business topics including teamwork.

Maybe I'm misunderstanding something here. Does the customer want to show you how something works in the Portal? I don't understand why they can't share a screen, that's built in Teams/Zoom functionality to be able to share their browser screen. I can't see how JSM would be blocking that functionality. I've shared the…

Sixteen Candles is the movie! Sorry, some people might take offense to the characters name. Let's just say LDD. With a young Molly Ringwald & Anthony Michael Hall. First girlfriend was my wife of 28 years.

I can replicate this as well. Someone else wrote this up as a bug here: https://jira.atlassian.com/browse/JSDCLOUD-8950 It was closed, but seems like it could be debated. If 'Hidden from Portal' means just that, I would expect it to be hidden everywhere. It either needs to be reworded to clarify the intent or fixed to be…

If you are on the cloud, you should be able to make an Automation when a new JSM issue is created to check for which organization it is created for, and then add the specific individuals as Request Participants. This will just add those specific people as watchers, to get email updates.

As an introvert leading meetings. I am almost always nervous, even if it's a meeting with people that I'm very comfortable with. I always find having an agenda is a good thing to have to keep the meeting moving. 

Thanks @Connor glad I'm not the only one. I'll write up a ticket for support/dev.

This is pretty straight forward now that I added the trigger issue stuff: Here's my Subject: Issue {{issue.key}} was resolved in JIRA. Here's my Content: Please let {{issue.reporter.displayName}} know that {{triggerIssue.key}} issue has been resolved in CBreez for issue {{issue.key}}. The automation is triggered off of the…

I wanted to keep it around for reference while we're building out our production JSM project. I figured it would be nice to see how it was setup to get our original project live, and then down the road as we expand into other projects or functions. As you can now hide it from your production Help Center, it's pretty much…