Dan Breyen Community Champion

Hi @Namrata Kumari I'm running into the same issue. It's my understanding that the 'Organization' field isn't viewable in other projects. I could be wrong, but there isn't a standard place in Jira for a Customer/Organization. That's only in JSM. We had to make a custom field in JIRA. I believe you would need to make a…

Hi @Nicola Brown I could be wrong, but I believe the linking should automatically be happening. When I link a JSM ticket to a JIRA bug, I can see the JIRA bug linked on my JSM ticket and visa versa. If you want a notification, you could add on on the JSM ticket that says "When Issue linked" and add "Then Comment to Issue"…

Hi @Ishan Banerjee welcome! You don't say whether or not you are on the Cloud with your system or not. If you are on the Cloud, you should be able to accomplish this with Automation. I'm no expert on it, but in your project with the child (linked) issue, you should be able to see when the status changes and then update the…

If you're referring to the version of a page in Confluence, each page has a page history that you can select of the kabob (3 dots) for each page. That will tell you the revision history of each page.

Celebrating Christmas in New Mexico. It was dramatically different than in the Midwest. Luminarias everywhere and being outside w/o the snow or coats.

Hi @Chance Johnson welcome. Have you tried a different browser, different workstation, different user or different PC (mac vs windows) to see if this happens to multiple people/users? Are you on the latest version of Chrome? I know you're on server, but I don't have exact steps to try it on my side to see if I could…

Going back to your request, you can go back to the settings and not send email notifications for everyone who belongs to the organization. I did that because I agree, email gets way too noisy. I could be wrong, but thinking about the option to see everything in the portal, there are some possibilities, but I'm not sure if…

Hi @Valentin Cardozo You can make your Jira users 'Collaborators' in JSM. They don't need JSM licenses, as they aren't agents, but they are able to browse, view, and comment on JSM issues. Here's a KB article for that: Solved: In Jira Service Management; How can i add someone ... (atlassian.com) You don't need to make the…

Playing Kickball on the blacktop playground in Elementary School.

Hi tomas, I see some related tickets for Atlassian to work on: https://jira.atlassian.com/browse/JRACLOUD-77924 https://jira.atlassian.com/browse/JRASERVER-64191 If those tickets aren't the issue, (they're darn close) and if you can recreate the issue and exporting to HTML isn't a valid option, I would recommend opening a…

Hi Kishor. Here's a KB article from Atlassian on creating Templates. To create a template in a space, you can select 'Space Settings' from the sidebar, then select 'Templates' from the Look and feel card. Then select Create New template https://support.atlassian.com/confluence-cloud/docs/create-a-template/ Hope that helps.

If you search the community, I didn't find a definitive answer. I'm getting the impression that Atlassian is covering major system down issues, but it would be a good idea to export your Jira/Confluence data just in case. Anyone have any other thoughts on the matter?

Hi @Tushara Gogula welcome! I've posted another page with a similar issue. You may want to look at that one as there are many possible solutions in there. Solved: I cannot edit a Confluence page I am an admin for (atlassian.com) Here are some possible solutions: Steps which are recommended in this thread: * Check…

Hi Sara, based on this article, it appears that syntax should work assuming that Target Date is a date/time field. If you can replicate the issue, I would recommend opening a ticket with Support, as it doesn't appear to be working for your field. Advanced search reference - JQL functions | Jira Software Cloud | Atlassian…

Hi @Eduardo García Moreno welcome. Here are some articles I found about backups. Sounds like Atlassian is backing up the data, but it may be wise to make your own backups as well. Atlassian Data Management | Atlassian We are on Atlassian Cloud. Do we need to do backup... Create a site backup | Confluence Cloud | Atlassian…

Standups, even virtual standups have value to just get a quick check of where everyone is at.

I need to look into this further.

It's about exchanging information. If you're in a smaller company and people retire, you can lose a lot of experience out the door if that knowledge isn't shared/passed down to the rest of the company.

It's my understanding looking at the app settings for Notification is that you can get notifications on the Mobile App if you're Assigned, Reported, Watching the issue or if you're mentioned on it. Outside of that you can open a support ticket and verify your request. I took a quick look at what Atlassian has for issues…

You can use the free plan for Confluence up to 10 users. Different functionality and pricing is listed here: Confluence - Pricing | Atlassian As I understand it, assuming you're the admin for your site, since you're already on the cloud, you can go to your 9 grid, select 'Administration', then 'Products' and select the…

Hi @Gerrit Wahlers welcome! Searching 'import users' in the Community and in Atlassian Support give a few different options. Here's a few that I found. I'm assuming the Jira Users will be setup as Internal Customers. There's new functionality Importing Users from CSV Files | Crowd Data Center and Server 5.1 | Atlassian…

Hi @Manuel Rodrigues ! Yes, if an individual is made the reporter of an issue, then they will see that incident in the Portal under the Requests 'Created by me' and their Organization. Being new to JSM, I create Service Requests for customers all the all the time because the customers aren't always creating new issues on…

@Lion, are you just trying to show Jira information on a Confluence page? If so, can you get the list of issues with a JQL Query?

Hi @Ms. Hiller welcome! I was thinking you could get an Automation in Confluence to let you know what pages haven't been created/updated in a year, but you would need to have Confluence Premium for that. I've attached an article with more info. Not sure if that's an option for you. I'll have to consider that myself.…

Hi @diannitelli sounds like something that has possibilities. I took a quick look in existing Atlassian tickets and couldn't find any. I would suggest going to the Support site for Atlassian and entering it there so it can get reviewed by the Atlassian folks.

@Liza Gonzalez I added this to my 'Send email" section of my Automation to do the same thing: Link to JSM issue: <a href="{{issue.toUrl}}">{{issue.summary}}</a> Hope it helps.

Thanks! Looking forward to more custom icons.

Hi @juri barkow welcome! I'm not 100% clear on what you are trying to do. If you have an example, it would help a lot. If you need to change the status of the issue after the issue has been created, yes you can do that with an automation. Is this the scenario? Customer creates issue, saves issue. Issue has 'Waiting for…

Hi @Eleni Wagner-Oikonomi , I could see this working two different ways. - You could make some sort of SLA for 10 minutes, There is a trigger for when an SLA is breached (the 10 minute threshold) and then change your status. or - you could setup the automation to run at a scheduled interval. Every 10 minutes seems to be a…

They tested reverse() and couldn't see any errors in the result string. The other 3 issues will be corrected. You are correct, the index is 0 based so the results are off by 1. If this resolves the issue, could you possibly mark it as answered? Thx.