Dan Breyen Community Champion

Where do we go if our posts/replies aren't being posted. My answers to many questions aren't showing up here.

The documentation is incorrect. I've submitted a ticket for Jira Support to correct this. They will be making the necessary changes.

Hi @Jean-Paul Schün , based on this post, it doesn't appear possible at this time. Sounds like an Enhancement request was entered, but didn't get enough votes. https://jira.atlassian.com/browse/JRACLOUD-77392

Hi @janez hribar good catch! I don't think anyone from Atlassian saw this post yet. I created a Support ticket to clarify the document and fix any typos.

I would recommend opening a ticket with Support to address your concerns with the migration. They helped me out with similar issues during migration.

Support helped me with an automation very similar to this. When the issue is created, it's checking on different states and then setting the Priority accordingly. I'm sure this could be modified for your purposes. Calculating priority automatically | Jira Service Management Cloud | Atlassian Documentation

@Janene Hoffmann if you're still trying to do this, you should be able to click on the three dots and select 'Move'. Then it should let you pick a different project, But keep in mind, as Nick mentioned, the Request Information may be lost.

Only Agents are defined to take up licenses. Customers and Collaborators are not Agents, and won't take up a license. Collaborators would be JIRA account holders, not interacting with customers, who are able to view and comment on issues in JSM.

Hi @Robert Mota did you get this issue resolved?

Hi @Veronica welcome! I have a few questions for you. Are you using Confluence Server or Confluence Cloud? I'm on Confluence Cloud and I can't recreate your issue. I just took a word document, typed in the word 'Different', changed the font each one, made a PDF and attached it to a Confluence document. When I bring up that…

We tried a virtual Happy Hour at a previous employer. After the novelty wore off, many people just stopped coming.

Check out this article from Atlassian on the subject. The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration | Jira | Atlassian Documentation

In residence concerts!

I haven't found a way to modify that template from the application. Sounds like a great enhancement request.

Hi @Derek Fage that bug has been closed now. Is performance better?

So no one told you life was going to be this way.

Hi @Roser Carbonell, welcome! I wouldn't recommend updating to a newer version of Tomcat without updating the Jira version. Here's another post that I agree with: Solved: Upgrading Tomcat ONLY (atlassian.com) Yes, it probably would work, but if Atlassian didn't test their code with it, and you run into issues, you could…

Have the reply emails been altered in the one that isn't adding comments? I believe if the outbound emails that you are sending don't have issue information in them, then JSM doesn't know that they go with a particular issue. I would compare the email templates.

Another option is if you use Components, you can assign someone to each component and when that component is selected, they can be assigned to the issue when it's created.

You can dynamically allocate your users on a monthly basis. If you need 12 users, you can be billed for 12 users. We are currently being billed monthly until we settle in on a consistent number of users and then probably will switch to an annual billing cycle. Internal customers don't need licenses either. Just people…

Correct me if I'm wrong, but to integrate with Teams, is there a cost per user?

Does the pool when the heater's broken count?

Hi @Deborah Hilton you don't mention if you're on the cloud or not. I would think you could write an Automation if you're on the cloud for this task.

I don't see a way to do that in the cloud. Sounds like a great Enhancement for the application. I'd ask support just to make sure, or get an Feature Request entered.

Hi @[deleted] I see there is a Confluence Server issue for something similar. [CONFSERVER-59586] Problem with Table of Contents Macro on Different Browser Versions - Create and track feature requests for Atlassian products. If this is still a problem on Confluence Cloud, I would suggest creating a Support ticket and see if…

Hi @Jeffrey Holzapfel I'm using Confluence and Jira in the Cloud and am unable to recreate this issue. I can view a list of Jira issues on my confluence page that I setup with the macro, and when I export it to a PDF it wraps as expected with nothing getting cut off. Is this still an issue for you? 

Hi @[deleted] there is an issue reported against Confluence Server (CONFSERVER-59586). I would say if you can still reproduce this, it would be worth opening a Support Ticket for cloud as well.

@Jeannine Hooper-Yan if this still an issue, I would suggest entering a support ticket.

New teams can certainly benefit from an ice-breaker simply to break the ice. If you have an established team, it can be harder to find the benefits

Hi @Pascal Stephan I'm wondering if you've tried this recently. I'm unable to replicate the behavior with the latest version of the mobile app.