Dan Breyen Community Champion

Hi @Rita Rovira welcome to the community. For licensing questions, I would suggest opening a ticket at support.atlassian.com. Click the 'Contact' link in the upper right corner and then you should have a drop down selection that pertains to Billing & Licensing. I'd go down that route if you still have questions. Your…

Hi Paul, at this time, you can't, but you can change the functionality of it. There are a few suggestions on Atlassian's site you can vote for and watch JSDCLOUD-10908 JSDCLOUD-10455 to be able to hide it. I made it so that requests aren't automatically shared. Info for that is here: restrict customers Hope that helps.

Hi @Christopher Morton welcome to the community! Atlassian's jira site is at jira.atlassian.com I took a quick look and didn't see anything that looked like this issue, but I may have missed it. I'm on the cloud, so I can't test it, but it sounds like it could be an issue. Hope that helps.

Hi Pascal. Are you migrating to the cloud? I don't see the specifics about your migration as well as the attachments to get more detailed info. I know there are few issues with attachments out at jira.atlassian.com for the cloud as well as with a server migration. When I was migrating from server to cloud I used support…

Hi @aditya panigrahi welcome to the community. I would start with Atlassian University to get an overview of the applications you use. There are several free classes that will give you a good idea of what the applications can do. The link is here: Atlassian University Then it would depend on what your roles are. I would…

Hi @Konstantin Zhabko I'm not able to reproduce this issue in my cloud instance. I'm wondering if it's isolated to your user? You mentioned you tried it in another browser, are they on the latest versions? Another thing to try would be to reboot the PC and see if it still happens there. I did find this issue reported on…

Hi Josh, there is currently a suggestion that was entered into Atlassian's jira site to allow admins to change that logo. Feel free to vote for and watch that issue. It is JSDCLOUD-3432 . It was suggested to avoid using white logos when setting up the system. I just did that as well. Hope that helps.

Not that exciting for me. I remember lots of car rides as a kid, back when you would get in the back of a station wagon and sit backwards in the jump seat, or just stretch out and lay down behind the second row of seats and look out the window at the stars at night on the drive home from your Aunt & Uncles after a holiday.

Hi @Jodi de la Moriniere welcome to the community. I have seen tickets on Atlassian's jira site with people having exporting issues when there is 'a lot of data'. You could try to see if having less information on the page might help. You don't mention what version of confluence server you are on, but here's one open issue…

Hi @Alonso Mata welcome to the community. I know Atlassian mentioned in their latest release notes that they are rolling out fixes for Exporting to PDFs. That article is here: Cloud Changes I don't know how to tell if they've been rolled out to your Confluence instance yet or not. I couldn't find a specific Jira ticket for…

Hi @Phil Bustin with my cloud instance on Edge, I can't replicate the behavior. Is it a specific browser version, OS, or user? If you can replicate it after those tests, I would probably suggest opening a ticket with support.atlassian.com (contact link in upper right) and have support take a look at it. Hope that helps.

Hi @isaiah berg I've seen other atlassian issues for Confluence which were created for sluggish, pages. Here's an example here: CONFCLOUD-72519 The common theme I saw was pages with 'a lot of data'. I don't know exactly how you would define that, but that would be one thing to look at. I would say if you can replicate a…

Hi @joecline I found this article on the Atlassian Developer website. Confluence Build Information There isn't an exact match, but it probably gets you close. I don't know about the conversion process. Hope that helps.

Hi @PARISATO Marie-Hélène here's a Jira KB article I found that looks like it applies to your situation: How-to-delete-a-label-in-jira Hope that helps

Hi @Meenakshi Razdan I found a similar issue on Atlassian's Jira site at jira.atlassian.com CONFCLOUD-73527 Not sure if this could be your issue or not. I would suggest opening a support ticket at support.atlassian.com (click contact in upper right corner) and they could look into this further for you. Looks like Jira…

Hi @[deleted] looks like this is a known issue. Check out this jira ticket on Atlassian's site: CONFCLOUD-62468 If it's important for you to get that addressed in your environment, I would suggest having a discussion with support regarding it and opening a ticket at support.atlassian.com Maybe it can be looked at again or…

Hi @Jorge Alastuey welcome to the community. On a JSM ticket, if the Automation is setup that it can be triggered manually, you will see next to the status indicator, an Actions dropdown. Your manually triggered automation should show up in this dropdown. I use that manual trigger for Automations I'm still working through.…

Hi Andreas, here's an article I found from Atlassian regarding Rate Limiting. Rate Limiting From reading that article, it would appear that 'a lot of formulas' could be impacting it. It might be worth looking into possibly processing that data in a different manner. There's 2 Conf Cloud tickets mentioned in that article,…

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Hi @Gary welcome to the community! Have you tried opening a Support ticket with Atlassian? (support.atlassian.com) From that page, choose the 'Contact' link in the upper right hand corner, and one of the options under 'What can we help you with?' should be 'My account'. I would try that or 'Billing, payments, and pricing'…

Hey @Monique vdB did you mean "On your mark, get set..., GROW"?

Hi @Fabiola Spina welcome to the community. I searched through Atlassian's Jira site (jira.atlassian.com) and came across this issue. JSDCLOUD-12476 . I think this is what you were looking for. Feel free to vote for, watch and comment on it for updates. Hope this helps.

Hi @Alexander Onoprienko welcome to the community. I'm not 100% sure of your question. Are you looking to change a setting so new requests are NOT shared with members in the organization? If so, that is under Settings<gear> / Products / Jira Service Management and there should be a radio button for 'Should new requests…

Hi @Ian Fenton welcome to the community. There has been a few issues fixed with PDF export CONFCLOUD-65599, and after reviewing Atlassian's Jira site (jira.atlassian.com) there is still some more work to be done CONFCLOUD-75975 . In the cloud changes doc from Atlassian, they also mention about rolling out new updates…

Hi @mbitzis from your description, this sounds like your issue. You can vote for and watch it for updates. CONFSERVER-6174 Hope that helps.

Hi Chris. It looks like this was suggested awhile back, but there wasn't enough interest at the time. See JRACLOUD-60118 Hope that helps.

Hi Danilo, based on your information, I tried 'Export CSV (my defaults)' and 'Export Excel CSV(my defaults)' on my cloud site and the information imported into Excel as expected. Have you tried it yourself to see what happens? Can you watch this user walk through the steps to see what's happening? Maybe they're doing…

Hi Maria, looking at Atlassian's Jira site, (jira.atlassian.com) I can see several issues that pertained to freezing. Some couldn't be reproduced in older code. I only found this one that was still open: CONFSERVER-81894 Another thing to try would be try different browsers, different users, even different PCs to see if you…

Hi @Tilak welcome to the community. I found an issue on Atlassian's Jira page (jira.atlassian.com) for a similar issue with Confluence Server. CONFSERVER-58918 Here's a Confluence KB on exporting to PDFs Export To PDF I would suggest contacting support (support.atlassian.com) if you need further clarification about how…